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The Dump
- Retail
- Lombard, IL
About this business
Location details
2860 South Highland Avenue, Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have purchased recliners from The Dump, as well as a sofa and love seat. I have been deeply disappointed with every purchase so far. I was told that they offer NO manufacturer's warranty, so I purchased a warranty every time. The first two recliners broke pretty quickly. I had to purchase another, because I sleep in the recliner, but it broke too! After several trips from their warranty company, all without the needed parts, I finally reached a supervisor and they replaced all three recliners. It took about 20 hours on the... read more
Business response:
We are sorry to hear the customer is unhappy with our service or GBS Enterprises Protection Plan Service, or for any delays. The Dump is a furniture outlet and the merchandise that we purchase very often comes with no vendor warranty. For example, the recliner this customer purchased in 2017 was sold AS IS, however the customer purchased the GBS Protection Plan to cover not only vendor defects, but also accidental damage. Anytime a customer purchases the GBS Protection Plan, any first year vendor defects are covered by The ... read more
I bought a mattress from the Dump and it came sunk in the middle. I filed a complaint and took forever to replace and when they finally did it was damaged. I explained I suffer from lymphedena as a result of breast cancer and they didn't care. I still have the mattress because couldn't afford another one.
Take this as a warning do not shop at the dump they do what they call a bait and switch my furniture arrived we noticed a stain and one of the chairs I immediately contact sent pictures and I had to go into the store to get some of the act on it now months later it still hasn’t been resolved do yourself a favorAnd don’t shop here
Business response:
Our company would never do a bait and switch. This order had many pieces that were floor sample as is, delivered without any issue on June 27th. We ask that the customer inspect all the merchandise before the delivery driver leaves the home. Again, there were no issues reported at the time of delivery. We state in our terms and conditions that if an item is damaged or defective we will take care of it. We have opened a service order for the issue with an outside service technician service- at our expense to make an in home s... read more
I purchased a kitchen table from the Dump in Nov 2019, even purchased the extended warranty. By March the table top was peeling. I made several calls and emails to the Dump and warranty company with no response. I finally got an associate to contact the warrenty company who did call me back. I sent in the picture she asked for and got the response that it was water damage (which it is not) and it’s not covered. I was told the extended warranty covered any damage at all and explained I don’t even sit in the spot that’s damage... read more
Business response:
We have an open service order for this, and have submitted the photos to the vendor and buyer to find out if there have been any other claims like this. The photos show over 50 places where finish has been removed. This is an accumulation of damage and did not happen overnight. We will follow up with the customer when we hear back from the vendor and buyer. thank you.
Don't do black people right with prices& they have there nose is up in the air like they don't want to be bothered
Buyer Beware. Of all the stores I have purchased furniture from, this is by far the worse quality sofa we have ever purchased. I even purchased the extended protection plan that cannot be used since this is a "manufacturing" issue that happened two weeks after receipt of the sofas. First technician came out after two months of first reporting issue, made situation worse by breaking the front panel board and had case closed. After numerous phone calls and emails to customer support, a second tech (same tech) came out saw repa... read more
Business response:
Hello, We are very sorry there have been multiple issues with the sofa. Our company does not make the furniture. We sell the furniture and uphold any warranty that comes with the furniture, or is purchased with a plan. We did pay for an outside technician, and the report that we got back was that the part that was ordered was installed as well as the wood panel issue taken care of. A claim must have been filed with GBS and they happen to use many of the outside service companies that we do, and it is possible that the same t... read more
Buyer Beware. Of all the stores I have purchased furniture from, this is by far the worse quality sofa we have ever purchased. I even purchased the extended protection plan that cannot be used since this is a "manufacturing" issue that happened two weeks after receipt of the sofas. First technician came out after two months of first reporting issue, made situation worse by breaking the front panel board and had case closed. After numerous phone calls and emails to customer support, a second tech (same tech) came out saw repa... read more
Business response:
Hello, We are very sorry there have been multiple issues with the sofa. Our company does not make the furniture. We sell the furniture and uphold any warranty that comes with the furniture, or is purchased with a plan. We did pay for an outside technician, and the report that we got back was that the part that was ordered was installed as well as the wood panel issue taken care of. A claim must have been filed with GBS and they happen to use many of the outside service companies that we do, and it is possible that the same t... read more
I agree with previous review. Dump furnitue has the worst I agree with previous review. Dump furnitue has the worst ever customer service and horrible way to deal with customers's issues. I bought sofa and a chair from lombard location. But one side of sofa started sinking with 4 months. So when I called customer service to cover under manufactuer warrenty. I was amazed that they can even lie big time to not honor manufacturer warrenty. They lied that tech has already looked at the sofa and there is nothing they can do. Firs... read more
Business response:
Our shop manager made a house call, and did indeed inspect both the chair and the sofa. There are no vendor defects at this time. The customer did also purchase the protection plan and if there are any changes to the product that the customer feels is a vendor defect or accidental damage, they can call in for another service call for covered items. For further explanation of covered items, Terms and Conditions may be found on the GBS website. Terms and Conditions are also available at the store. Thank you.
I agree with previous review. Dump furnitue has the worst I agree with previous review. Dump furnitue has the worst ever customer service and horrible way to deal with customers's issues. I bought sofa and a chair from lombard location. But one side of sofa started sinking with 4 months. So when I called customer service to cover under manufactuer warrenty. I was amazed that they can even lie big time to not honor manufacturer warrenty. They lied that tech has already looked at the sofa and there is nothing they can do. Firs... read more
Frequently asked questions about The Dump
How is The Dump rated?
The Dump has a 4.2 star rating with 4,170 reviews.
When is The Dump open?
The Dump is open now. It will close at 6:00 p.m.