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The Dump
- Retail
- Lombard, IL
About this business
Location details
2860 South Highland Avenue, Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible place to do business. I bought a sofa, took over a year waiting on a part that never came. **************** was a nightmare, always passing the buck. Definitely buyer beware.
Horrible place. Dont go to this place They are crooks and never fulfill their agreements. Buyers beware.. HORRIBLE PLACE.
Poor customer service in terms of communicating regarding missed delivery dates. The company never communicated delays or new estimated delivery dates unless I called. I waited 8 months and then I canceled the order after calling and getting another date 3 months from now.
Business response:
Hello, When the order was placed we were out of stock with an expected estimated time of arrival for mid June. That was later changed to late August/early September, and again changed to October and now we are hoping for the end of the year. We apologize for the changed delivery dates and estimated times of arrival. Due to the current global shipping delays we have no control over those dates. Thank you.
I went into the ******* store 09/21 and purchased a leather sectional. They told me it would be a month before it was delivered. I was called and it was delivered. I was not home so I had someone there to accept the delivery. The ottoman is the only piece that came with the legs. I immediately contacted the Dump and got the generic text that someone would contact me. As of this date, no one has contacted me. My recent text requested that a Manager contact me ASAP. The sectional is lovely but the legs are missing!! This compa... read more
Business response:
Hello, The order was delivered 11 days ago and we are so sorry to hear that the order was sent to you without legs and you did not get a follow up call or text. An account manager will call you today and we WILL get you the legs.Again, we apologize this happened.Thank you.
I am pleased with the furniture I bought from them and its very good quality, but I hate that they opened another credit card without my consent when I specifically told the sales rep not to apply for another one when I already had one with The Dump. They get you to sign all these forms thinking your just agreeing to the purchase next thing you know theres a new credit card **** in the mail. I could have easily paid the full amount at the time if I would have known.
Business response:
We apologize for the ***************** management will follow up with our customer.
The Dump may have nice furniture, but they have the worst customer service and delivery service. The first attempt at delivering my furniture, they did not have all the hardware to assemble the bed, so they mailed it to me to do myself. Also, they did not bring one of the mattresses that I had purchased. Scheduled another delivery appointment 3 weeks out for a Saturday. the day before the delivery, they called to say they couldn't deliver to my area on a Saturday. So I had to schedule again for the following Thursday. Then w... read more
Business response:
Hello **************, I was unable to locate an order under your name or your email address. I am so very sorry to hear about all the things that went wrong with your order. I would very much like to speak with you, if you could please call our store phone number, you can leave a message and we will return your call Monday. You can also go to our chat from our website. You can also call our ******************** and leave a message rather than wait on line, or call after hours. Please say in your message that you are calling ... read more
Your sales associate lied to us about whether the furniture would fit in our house. He told us it would come in three boxes. It did not. He told us not to worry about the paperwork that said we would be charged a restocking fee if it did not fit. And again he promised it would fit. We were very specific in the measurements. You wasted our time and our money. Now you want to charge us a restocking fee and a delivery fee for your incompetence? or is this how you really make your money? .
Bought couch 2k & warranty! Warranty ppl.claimed my frame was faulty and gave full replacement. Took 3mo to get a replacement #. They closed my local store. Next state PA Talked to a man who sent pics of a suitable replacement. Gave me a long delivery date of July 2021. Called in July now they claim I had 6mo to get it replaced. I explained it took 3mo to get a # from warranty people. Then they closed my local store. Then NOBODY ABSWERS PHONES OR EMAILS! I ASKED IF I WAS LONGER THAN 6MO IT WAS DUE TO COVID / PLUS LOCAL STORE... read more
Business response:
While it is true we closed our store in the Philly market, we do still have outstanding orders that we are trying to complete. Reviewing our files with the information provided did not result in a purchase history. We would love to assist you. If you would please send us your purchase information via text, we can look at your order and contact GBS/Protect All for your purchase order for the claim. You can text us at ************. Thank you.
The absolute worst. I purchased a piece from them on May 1st, 2021 for $700 plus $100 shipping. Order number 959QJB899. Said that I would receive a call to schedule delivery and never got one. Called again to schedule delivery. Delivery day came and went, no one showed up. Scheduled delivery AGAIN. This time, I got a phone call saying that the delivery driver was at my house while I was out, he showed up an hour early. I scrambled to get home for the delivery, and when I arrived, ********! He didn't actually have my piece on... read more
Frequently asked questions about The Dump
How is The Dump rated?
The Dump has a 4.2 star rating with 4,245 reviews.
When is The Dump open?
The Dump is closed now. It will open on Monday at 9:00 a.m.