The Dump

Laura B 

on BBB

7 years ago

First and last time shopping at The Dump. Purchase a round table with a wooden top and a metal base that it screwed into. Picked it up at the warehouse and 2 days later put it together. The top was tilted to one side. Upon inspection, the metal crossbars on the underside of the table top were pulled away from the wood causing the top to tilt. I called customer service and waited 30 min on hold. I was given another 800 number to call since the product was defective. I was instructed to take pictures and email them back to Nic... read more

RRW 

on BBB

7 years ago

We bought a bonded leather recliner with an extended warranty and the covering started separating within 3 years. The Dump should have known this is an inferior product beforehand and should not sell it. Of course, the warranty was useless as well. Bad and expensive experience. 

john m. 

on BBB

7 years ago

i purchased a dining room table online from the dump. this was the first time i bought from the company. the table with delivery charge came to $1010.00 dollars. i did not know at this time the dump placed a full charge on my credit card. most companys wait until the item is delivered. when the table was delivered we did not feel it looked as good as the picture online. in fact it looked like cheap junk. we returned the table back to the dump. this was on the twelve of june. i called the company for my credit. i asked they s... read more

Pam S. 

on BBB

8 years ago

My husband and I went on a Saturday afternoon to shop for a recliner, bought a nice looking leather chair that had motorized adjustable features and by Sunday night, only using it 3 times, the chair froze in a reclining position. Called Monday morning after waiting over 30 mins on hold and then transferred twice, was told a technician would call within 24-48 hours to schedule a appointment to come to our home to look at the chair. Requested a different chair or refund and was told all sales final. We spent a lot of money on ... read more

Adam F. 

on BBB

8 years ago

My wife and I came in to the store ready to purchase 4-9x12 area rugs. I asked the sales manager if he would work with us at all on price if I bought multiples and he spoke down to me like I was an idiot. My wife was going to purchase one rug but as she turned around to walk over to the man he was clearly talking down about us to his coworker. He was eating on the showroom floor. My wife walked away and mentioned that she would never shop at the store again and we left. This manager should not be working for this company. He... read more

Karen F. 

on BBB

8 years ago

I have never received such poor customer service. Paid for furniture in December, including storage fee to ensure 100% fulfillment of February delivery. We were advised prior to delivery they were short a night stand, but don’t worry - it will be here in 2 weeks from Texas. 2 weeks later, don’t worry - on its way from Virginia. Still not here... only the Manager knows where it is and he’s off today. STORE ONLY 3 days per week. SAVE THE AGGRAVATION AND SHOP ELSEWHERE. Seasonal resident so great concern about positive resoluti... read more

CHRISTOPHER F. 

on BBB

8 years ago

they addvertize 10 cents on the dollar ,and for the third time we went there looking for a recliner and the only ones they have are 300 and up. so that means these cheap recliners they were selling are worth 3,000,,,, I don't think so...when sales people are asked about sale ,they look like deers in headlights..i think this is because they know it's a SCAM, THEY SHOULD BE STOPPED FROM DOING THIS!!!!!!!!!!!!!!!!!!!!!!! 

Anthony K. 

on BBB

8 years ago

Purchased a not so cheap sectional about 5 months ago from the dump where I live in NJ in those 5 months my couch has been serviced 5 times and it’s a hassle each time I hope oh have at least a hour just to get ahold of customer service and expect no call backs you have to keep calling and demanding them to fix stuff under your warranty. I had to contact the Better business Burea for the latest problem with the couch which they told me they don’t have the serial numbers to replace and ship parts mind you it’s been serviced a... read more

Avery 

on BBB

8 years ago

This review is most negative unfortunately. I purchased a leather sofa for $2700 from the dump in November 2016. Included in the purchase price was insurance from *** enterprises who boasts “relax its covered” However that was not to be. I contacted *** after having this couch for about eight months because the cushions had began to sink. They in turn referred me to the dump as the couch was less than a year old and the store is still responsible. When I contacted the dump, someone came out to inspect the couch in my home. H... read more