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The Dump
- Retail
- Lombard, IL
About this business
Location details
2860 South Highland Avenue, Lombard, IL, 60148, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My husband and I purchased a queen mattress with and adjustable head and foot base. The delivery date was 7 days latter. The sale man and we discussed the removal and take away of the old mattress and box springs. Larry, the sales man, assured us they would do so, but only if there were no stains. When the delivery came, they would not remove or take the old bedding unless we paid them &60.00. This was suppose be have been included in the price we had already pail in full. I refused to pay any thing more; told them not to un... read more
Business response:
Hello, We are very sorry to hear that our customer experienced problems with the original delivery. The D-delivery does mean the order is a delivery, however the T-take with, does not indicate bedding removal. Unfortunately we did not have the order keyed correctly to indicate bedding removal and the removal fee, and we are very sorry that happened. Thank you for allowing us to redeliver to you.
Delivery is a JOKE So it started off nice and I did research online. Found The Dump and l was checking out one the of the dream deals. A very large sectional. The days of operation (weekends only) is very inconvenient. The customer support is a JOKE, you try to get information and they give you little to none, basically forces you to go to the store.. but this is not where my problem started. After paying $1500+ on the sectional, I set it for delivery (not many good dates to choose) so I get stuck with a Tuesday delivery. I ... read more
Business response:
We are sorry that the customer is upset, however our drivers do not get paid for the stop if they fail to make the delivery. The delivery took place on 9/6 and our delivery team waited 30 minutes. The delivery dispatcher called the three numbers on the order and did reach the customer who said his Dad was at the home. There was no response at the address. The time frame was 2pm-5pm and our tracker shows the delivery team waited until 523pm. Another delivery was made on 9/11/16 and unfortunately the furniture selected did no... read more
Went into the Dump to purchase a sectional for my basement. Dimensions of the opening to basement and stairway was given to salesperson. When we picked out a sectional we were told that the dimensions would work and if there was concerns we could send it back. At delivery the individual sectional pieces would not fit into opening of the door. The delivery team did not want to remove the legs or wait for me to remove door or frame to door. I send sectional back to store. Now I am told that I am being charged the delivery fee ... read more
Business response:
We are very sorry that our customer is unhappy. At the time of purchase, he signed a Terms & Conditions contract which states that it is the responsibility of the customer to ensure that all items will fit into the intended area of his home including doorways, staircases and low ceilings. If delivery cannot be made because the merchandise doesn't fit, a restocking fee of the greater of $100 or 15% of the purchase price is assessed. On 7/3/16, the customer was advised that delivery could not be completed due to a no-fit and a... read more
Frequently asked questions about The Dump
How is The Dump rated?
The Dump has a 4.2 star rating with 4,389 reviews.
When is The Dump open?
The Dump is closed now. It will open at 9:00 a.m.