This profile has been claimed by the business owner or representative.
50Floor
- Carpeting
- Nashville, TN
About this business
Location details
561 Brick Church Park Dr, Nashville, TN, 37207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I entered into a contract with 50Floors on 7/31 and was told there would be a 1-1/2 to 2 week wait for the flooring to be delivered and installed. It is now 9/14 and we still have no floors nor have we been able to get in touch with either the sales person, Nick Airola, or their customer service line (which we have attempted to reach multiple times). To top it off, when I filled out the "contact us" form on their website, I get this message: SUBMIT There was an error trying to send your message. Please try again later. So I ... read more
Business response:
Dear Valued Consumer, We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We see you have been trying to reach 50Floor; however, this review has been sent to the management team. We are very appreciative of your time and patience, please take into consideration due to the pandemic we are experiencing delays. Thank you and Kind Regards, Customer Service Department (877) 503-5667
During the process of moving the stove to install the flooring, the oven handle was broken by your employee. I have talked with and sent a letter to Tim ******** for reimbursement for the money it cost me to replace the damaged oven handle. When I first brought this matter to Tim ********, he assured me that his company would repay me for the money. I sent him a copy of the invoice I received from the repair company. As off this date I have not received a dime of the $272.93 that I spent to repair the oven handle. I also wou... read more
Business response:
Dear Valued Consumer. We are sorry for your experience and would like to investigate this. We cannot find you in our system without further details. Can you please email your location, the name/date/time your job was under, along with your best contact number and copy of the invoice to ******************* Thank you, 50Floor Customer Service Department (***) ********
The worst of floor company took my $5,000 and never explained to me that my flooring wasn't good to install these floors. And to have issues down the line. The assistant came out 2 weeks ago to go over what needed to be installed correctly letting me know that it was going to be 3 boxes to correct my flooring. When I knew it was going to be more than 3 boxes. So now the installers came out today to install telling me its going to take more than 3 boxes. I explained to the assistant isn't that their job when installing to let... read more
Business response:
Dear Valued Consumer. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. Because, if your service does not meet or exceed flooring industry standards, we will make it right. Which your local 50Floor office is currently in the process of doing. That is our commitment to you. We have not grown so rapidly over our competition by just offering a great deal. We also offer great service and stand behind all our warranties and guarantees. Thank you for providing your ti... read more
Very bad installation And scheduling. Three months to complete Job
Business response:
Dear Valued Consumer, We see you have been scheduled for an appointment to address your flooring concerns, thank you! Customer Service Department (877) ***-****
My parents were looking to put flooring down in their home. The sales rep gave them (what we thought at the time) an amazing deal. Under $20,000 to put floors in the entire home. My dad paid $1700 towards it, up front. Only to have a manager call him days later, almost a week if I remember correctly, to tell him that the contracts had been canceled and that they would not be honoring the agreement. When he tried to contact the sales rep, he was unable to do so...I'm pretty sure the guy was fired. Anyways, when my dad asked a... read more
Business response:
We are sorry for your family's experience and would like to investigate this further. We cannot seem to find you in our system under this name. Can you please email your location, the name/date/time your sales appointment was under, along with your best contact number to *******@50floor.com. Thank you. Customer Service Team at 50Floor.
Shoddy work. Wish I could submit pictures. Salesman Paul Cotter won't respond to calls or email. He said he'd be there for us. He Is a good salesman, but we'd like a resolution. Stairs are awful, like they were short on wood, and 2 places the molding didn't get cut properly. Their installer backed out of our drive into our neighbors car and they called the police. Turned into a big debacle and I wanted to speak to 50 Floor about that too. But nobody will respond. I've tried to contact through email, phone, and company websit... read more
Business response:
Hello Valued Consumer. We are sorry for your experience and would like to investigate this further. We cannot seem to find you in our system under this name or email address. Can you please email your location, the name/date/time your job was under, along with your best contact number to reviews@*********** ~ Thank you, 50 Floor Atlanta Corporate Office
Installation was scheduled for 7/14/21. Told it would take 1 to 1 1/2 days. Two Spanish speaking installers showed up. Any issue could not be communicated and resolved. Johnny, their boss apparently, was argumentative over the phone and essentially told me that I was responsible for everything. Corporate was helpful one day but have not answered or returned calls since. Much more still untold. How do I get resolution?
Business response:
Hello Valued Consumer. We are sorry to hear of your less than satisfactory flooring experience and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise. This review has been forwarded to the management team. Kind Regards, 50 Floor Customer Service Team
On June 9 th 2021 After meeting with sales person we agreed on a floor sales never informed us that floor supplies were backed order until sometime in August we have made several attempt to contact sales with no luck we paid a $2000. Deposit and have gotten a run around every time we try to talk to someone in charge
Business response:
Hello Valued Consumer. Thank you for your review, we see you have an appointment set. Kind Regards, 50 Floor.
We had our entire house installed with waterproof laminate. One of the big reasons we chose this company was that they replaced subfloor as needed and also took toilets off to install flooring underneath and then reinstall toilets with new wax rings, etc. Most flooring companies don't do this! We did experience some issues prior to install with flooring not being in stock for an unforeseeable period which caused us to go through choosing two other types of flooring. We went through this process living with stuff on our count... read more
Business response:
Dear Valued Consumer, We are very appreciative of your candid feedback and it has been forwarded to the corporate management team. Thank you, Customer Service Department (877) ********
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.1 star rating with 1,855 reviews.
When is 50Floor open?
50Floor is closed now. It will open tomorrow at 9:00 a.m.