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50Floor
- Carpeting
- Nashville, TN
About this business
Location details
561 Brick Church Park Dr, Nashville, TN, 37207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
From the salesman to the installers. They suck at life and did a sloppy **** poor job from start to finish. Don't use this company..ever. save yourself time and headache. Not worthy of a rating.
Business response:
Dear Valued Customer, Thank you for sharing your experience. We work constantly to maintain the highest standards of service for our customers. We appreciate the opportunity to speak with you further about your floor installation and look forward to correcting your floor issues on 10/22/18. We hope to resolve this matter to your benefit. Sincerely, Angel M***** Customer Service Department 50 Floor 1-877-50-FLOOR
Well we had carpet layed on August 31st and on September 4 or 5th I called to let them know I have a seam right down the middle of my living room.She told me to sent pictures so I did,She called back and scheduled a fix on the 11th but called me back and said they have no help and they had a big job to do and canceled that appointment we will call you when we have help and find someone.No one wanted to come and do it because it was to far from Goodlettsville,Tn. I refuse to pay anything on this carpet until it is fixed.Still... read more
We had our hardwoods installed 3 years ago and the wear on them is about as bad as the treatment from the company and the shoddy work done by their subcontractors. We felt highly pressured by the salesman when he came out but signed on for the work as he said they could accommodate our existing floors by weaving new into the old. He saw our old floors and the space we wanted hardwoods which would be in the breakfast through the kitchen to meet up with existing hardwoods in he dining room. We wanted and expressed to him we wa... read more
Business response:
Hi Ms. *******, We would like to apologize for your negative experience with your floor installation. We would appreciate the opportunity to speak with you about your specific floor matter to address further. Please give us a call at our local office...919-977-7721 to communicate directly with the general manager: Mr. C*******. The general manager has made attempts previously to reach you to discuss your floor matters. We look forward to speaking with you soon. Thank you for your business. Angel M***** Customer Service... read more
What a horrible experience salesman was great bur install a different story or 2 1/2 day job to have my hardwood floors refinished. I paid to have carpet ripped up but decided to do that myself to help them out because they advertise the will move your furniture and put it back. Was told they would call 30 minutes before arrival they did not just showed up they came in and went over color choice and asked if they needed anything from me said no so I went to work got almost got to work then got a call from installer and said ... read more
Business response:
Dear Mr. ********, Thank you for taking the time to notify us of your unsatisfactory experience with your floor installation. We would like to extend our sincerest apologies concerning all matters you have advised in your review of our company. As we have an understanding that you have communicated with the local general manager and allowed for a site visit on 07/09/18 to bring resolve to your flooring concerns. We highly appreciate your feedback and hope for the opportunity to serve you again in the future. Kind Rega... read more
First of all, I'm trying to figure out how 50 Floor has an A+ BBB rating if 70% of their customer reviews are negative and only 30% of their customer reviews are positive. I am very disappointed with the time amount of time it is taking for the installation of my floors and the lack of customer service I am receiving during the waiting process. The estimated time of arrival (ETA) for the arrival of the materials was delayed on three occasions. I had my initial estimate on May 7, 2018, and was led to believe it would take a c... read more
Business response:
Dear Ms. ******, Thank you for taking the time to communicate to us your negative experience with our company. We want to extend our sincerest apologies concerning the delay of your flooring materials along with requesting the opportunity to discuss this matter further with you. A few voicemails were left to reach you from the local office. You are welcome to give your local general manager, Mr. B**** a call at the following number: 3*********** regarding this matter. Thank you for your business and sharing your feedba... read more
I have no complaint with the materials or work done by 5o Floors to this point. HOWEVER, their customer communications and adherence to promised scheduling (Their choice of dates and times) is at best deserving of a failing grade! Details follow. First: upon ordering the flooring with a refinish of the existing flooring in one large room with existing hardwood flooring we were told that the moving of furniture would be handled by their installers. Raw wood flooring was chosen for the rooms with new hardwood to allow matchin... read more
We are terribly dissatisfied with the work and service 50 Floors has given us. We used them about a year ago to put wood laminate in our kitchen and entry. They never completed that job and we had to pay to get it finished. When we wanted to get the flooring extended through our living room and down our hallway they had notes on our account about our previous bad experience and promised that they had made employee changes and we would not experience those problems. What they didn't tell us is the problem this time would be w... read more
Business response:
Dear Ms. *****, Thank you for taking the time to communicate to 50 Floor your concerns and experience with our company. Please accept our sincerest apology regarding all matters you faced during your installation process. We appreciate your feedback which helps us to continue to strive for customer satisfaction. Kind Regards, Angel M***** Customer Service Department 50 Floor 1-877-50-FLOOR
We had to go through 4 different 'surveys' on the phone just to speak to anyone. That was our first clue that, just like Internet sites, they are more concerned with advertising revenue than their 'work'. They came the first time and we explained what we wanted, real wood matching real wood we already have on different floors, even if we have to acquire the wood by consulting the builder for sourcing. They came a total of three times pushing laminate. For that matter, the second time they cam was unannounced. Well, we don't ... read more
Please read so that you may avoid the difficulty and stress we endured when hiring 50floor of Garner. Our salesman, Nikolae, came to our home in order to give us an estimate on our work. He seemed like a great guy who was very knowledgeable. What we didn't realize is that he would feed us lies about the process of the company in order to get our business. He ensured us that 50 Floor had an expert who would come in to refinish our hard woods in the same color that would coordinate with the existing hard woods on the second fl... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.1 star rating with 1,855 reviews.
When is 50Floor open?
50Floor is closed now. It will open tomorrow at 9:00 a.m.