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50Floor
- Carpeting
- Nashville, TN
About this business
Location details
561 Brick Church Park Dr, Nashville, TN, 37207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
hello i do not and would not recommened this company to my worst enemy!!! worst experience i have ever had with a professional company
After sold as a "high quality carpet", within 3 months of installation, we are experiencing wear spots on our 'new" carpet. We are two senior citizens, both 71 years old with two cats. There is no way the traffic in our home can create such damage so quickly! Had Joe ***** Assistant General Manager of 50 Floor, Tampa, out to examine and take pictures of the new carpet wear. They reported back "Matting and crushing is not a manufacturing defect. This is where they walk and sit daily, and this is a soft textile and will push ... read more
They don't get back to you. Steps falling apart. Came back to fix it. Didn't!said they were coming back. Been waiting for 6mos. Still waiting. Never again.
Business response:
Hello Mr. ********, Thank you for bringing your flooring matters to our attention. Please expect a follow up call from your local 50 Floor office to further address your matters for a resolve. Please accept our sincere apologies for any inconveniences you may have experienced. Sincerely, Angel ****** Customer Service Department 50 Floor 1-877-50 Floor
We had 1300 sq ft of carpet removed and replaced with LVT in basement, plus 2 master suites re-carpetted on main floor. Generally the crews were professional and efficient. However, this was supposed to be a combo crew to do both jobs simultaneously. The LVT crew showed up at 9:45 am and were finished by about 5pm. The carpeting crew didn't show up until 7pm and left around midnight. Also, the basement LVT crew did a really bad job on the 1/4 round. Mismatched joints, large gaps, nail holes left unfilled and bad caulking wor... read more
I had new flooring installed through my entire house to resale my home and the install crew broke an irreplaceable family heirloom and did not disclose to us. We found it put back on the shelf broken. They also ruined several hundred dollars worth of baseboards. I sent multiple emails and left messages for someone named Rhonda and never got a call or response back after more than a month I reached out on facebook. They finally got back to me and sent out a manager 2 weeks later to see the damage and he assured me that someon... read more
Business response:
Hello ******, Thank you for bringing this matter to our attention. We sincerely apologize for your experience and would appreciate the opportunity to bring resolve for the matters you described in your review. While we further understand in your communication to the customer service manager, an attempt was made to reconcile the said issues which you chose to decline the offer. We understand you are truly not satisfied and again we sincerely apologize that your experience was not pleasant. Thank you for your candid feedback.... read more
This company advertises "free Installation" which is a joke and I was told as much by their own installers. Sept 2017 A sales rep came to my home to show me samples of their flooring. I was looking to replace carpet in my 1100 Sq. Ft townhouse. I told the rep what I was looking for and he talked me into a "high" quality laminate that would be good with pets. My cost of this "High Quality" laminate was over $5500.00 with "free installation". The first installer left several areas near the walls that were not cut evenly or wer... read more
Terrible flooring. We spent 27,000 to have it installed. They used Cheap Chinese flooring it's coming a part and was put down wrong. We reach Numerous times for them to give us the run around.
Business response:
Dear ***** ********* Thank you for taking the time to leave us a review. We understand that you are in communication with the National Customer Service Manager to further address your installation issues. Please be further advised that your local 50 Floor office will be attempting to schedule an appointment with you for your floor matters. Kind Regards, Angel ****** Customer Service Department 50 Floor 1-877-50-Floor
The salesman came out, evaluated our job and we purchased carpet. We cleared the room (no small task) in preparation for the installation. One relatively small male and a female showed up to do the install, without any equipment to move the furniture. I called to tell the people in the store that the furniture was solid wood (heavy) and I didn't feel good about the installers ability to complete the task. But, they started. Then, part the way through, they decided that the bed was too heavy/"complicated" for them to deal wit... read more
Think twice before you choose to work with this company!!! ...This product (vinyl plank) was recommended for people with pets in case the pets have accidents, but approximately 2 years after installation at the top of the stairs the vinyl peeled away in 2 very thin strips 13 inches long and 9 inches long by less than a quarter inch in width. The floor is uneven there with about 3 inches in the middle which didn't peel off. It is also worth mentioning that this is an area near the top edge of my indoor staircase, where the in... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.1 star rating with 1,855 reviews.
When is 50Floor open?
50Floor is closed now. It will open tomorrow at 9:00 a.m.