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50Floor
- Carpeting
- Nashville, TN
About this business
Location details
561 Brick Church Park Dr, Nashville, TN, 37207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I wish I would have read these reviews before contacting this company. They came on time, did the install in 1 day, however, they did not order enough supplies to complete the job. It's been over a month, I've contacted them and even had a guy come out to see what's missing, and still the job is not complete! This is the worst service.
I made an appointment for a sales representative to come to my home between 3 and 5 with a promised phone call 30 minutes prior to their arrival. I waited all day and finally I called the company 4:40 wondering if the rep was coming at all. He called only after the company prompted him to call and said, "I didn't know that promptness was that important to you." Wait? What happened to the appointment time I waited at home for? What happened to the courtesy call 30 minutes prior to a TIMELY arrival? This company is not for bus... read more
Originally we were scheduled to have carpet installed on Monday (04/15/2019). We never received an install time so we called the Raleigh office and asked for an estimate time of arrival. We were informed that "the installer never showed up". We wish we knew that earlier. They rescheduled for (04/18/2019). 2 hours after a scheduled phone call to give us an estimate time of arrival we were once AGAIN informed that the "installer never showed up" and we would have to reschedule. 3rd time will not be a charm! I told them to canc... read more
Just had almost $8000.00 of flooring put in. Not happy with transition pieces or seaming of areas of the carpet. Trying to get a real person to help resolve is difficult and long distance. Some answering phone "hello" as not even business related. Had I realized that everyone is independent contractor I would have NEVER utilized them. Issues still not resolved. I feel duped.
In no way can I recommend this company But if you used them, complain through your State's Attorney Generals office. It works like magic. They didn't follow their own contract and when I decided I'd waited long enough for them to contact me to schedule (their policy is 7-10 business days) I called them to complain. They lowballed me with a small discount and they wouldn't accept my counter offer so I decided to cancel. They charged me in full the day I got the estimate and told me I can cancel but have to pay a 20% restockin... read more
Business response:
Dear Valued Customer, Thank you for your feedback regarding your contractual matter with 50 Floor. As per our contractual agreement , customers are advised of our cancellation policy. Your matter is now fully resolved for you. Should you have additional matters which seeks a resolve, please not do not hesitate to give 50 Floor a call to discuss further. Sincerely, Angel M***** Customer Service Department 50 Floor 1-877-50-Floor ************ (Direct).
Quoted (with 60% off sale) $2785.00 for tan carpet installation in a 16X11 living room! What a scam!
RUN... RUN... DO NOT alllow these people in your home. Lies, lies, lies . Let me Just begin by saying one positive and the only ONE I have we'd love our floors. I had to baby-sit the subcontractors. You never see the project manager. On day ONE we had 7 guys in our home by 8:20. How 7 people don't get $*** done in your home is beyond. Makes sense (now) why our 4 day project turned into. 8 day project. Not ONE person spoke or understood English . Nails were left all over our driveway . Mind you I want this out there WE LIVE i... read more
Poor quality goods, carpet, at a premium price. Feel totally taken advantage of.
Business response:
Dear Valued Customer, Thank you for taking the time to leave a review on your experience with 50 Floor. We understand that you have communicated with your local market about your concerns with your flooring purchase and the local market has brought resolve to your concerns. 50 Floor takes pride in offering quality flooring products to our customers and sincerely appreciates your feedback. Thank You, Angel M***** Customer Service Department 50 Floor 1-877-50-FLOOR
Well after almost 1 month they finally came and fixed my carpet with the seam down the middle.When they came they had to fix the other 2guys big mistakes it was not stretched and was not hooked to the strips around the walls.Looks better but I can still see the seam but the guys said we did the best we could I hate paying for something that is not fixed right.But it is what it is I will never recommend anyone to 50 floor.I believe I should get a discount.This is the 50 floor out of Goodlettsville,Tn. Sad when they hire some ... read more
Business response:
Dear Valued Customer, We extend our sincerest apologies concerning the issues you encountered with your installation. We pride ourselves in maintaining the highest quality standards for our customers. Thank you for giving us the opportunity to discuss this matter further with you to bring resolve for you. Sincerely, Angel M***** Customer Service Department 50 Floor 1-877-50-FLOOR
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.1 star rating with 1,855 reviews.
When is 50Floor open?
50Floor is closed now. It will open tomorrow at 9:00 a.m.