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50Floor
- Carpeting
- Nashville, TN
About this business
Location details
561 Brick Church Park Dr, Nashville, TN, 37207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Unfortunately, This was a company I thought I could trust the sales men who came to do the measurements and the sales man over the phone were very convincing even with the high price for my second level. I was updating the house fresh paint, stair railings and base boards and they put in my carpet and destroyed my stair steps, baseboards it was a rush job. Then when I ask the installers why the carpet isn't stretched all the way and why there is gaps in the door way and door jams they say it is because they haven't ordered e... read more
Business response:
Dear Valued Consumer, We understand that your home is of the utmost importance and that you have provided your time, in order to add beauty and value to your home. We see you are in communication with the local management team. Thank you. Customer Service Department (877) 503-5667
I had previously wrote to t he company: Hi, I am having a hard time getting any communication back from the company. I had carpet put in Monday, Monday night about 7pm they realized who ever cut the living room carpet did it a few feet short. Since they had already pulled up the old carpet, put down the nails and padding all they could do is lay the carpet over it, not nailed down and the part that had no carpet had to put pieces over it, not attached to anything and not secure. They couldn't nail all the carpet down because... read more
Business response:
Dear Valued Consumer, Due to the increase numbers of the COVID-19 pandemic, our company is experiencing slower response times. We apologize for the delay and your experience. Thank you for your candid feedback. Customer Service Department (877) 503-5667
Carpet installed two (2) 2nd floor bedrooms and four (4) closets in October 2019. Previous to that the 50 Floor sales specialist made an assessment and took measurements and proposed carpet and the installation. • Scheduling the installation crew(s). • loose carpet fiber twists at finished edges and transitions (less mentionable). • visible seams in the middle of our Master Bedroom. • (the most critical complaint) unsightly finished edge of the carpet at the top of the steps that meets our 2nd floor Hallway. ... read more
Business response:
Dear Valued Consumer, Due to the increase numbers of the COVID-19 pandemic, our company is experiencing slower response times. We apologize for your experience and thank you for the candid feedback. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. Have a safe new year! Customer Service Department (877) 503-5667
THEY DO NOT HONOR THEIR COMMIMENTS. THEY DID NOT CLEAN UP AND SCRATCHED MY FRESHLY PAINTED WALLS. LOOK SOMEWHERE ELSE, IT WILL COST YOU LESS IN THE LONG RUN!!! RUDE INSTALLERS
Business response:
Dear Valued Consumer, Due to the increase numbers of the COVID-19 pandemic, our company is experiencing slower response times. We apologize for the delay and for your flooring experience. Thank you for your patience and candid feedback. Customer Service Department (877) 503-5667
My floors where installed 15 months ago. They are buckling. I have had 2 flooring companies to inspect and pull the trim and the flooring is too tight with no room to expand. I spent $7800.00 with no cooperation. I'm being told from customer service that I need a termite inspection. REALLY? I'm totally upset & I was hung up on. Gee..great customer service. I'm not sitting for this. I hate confrontation, but I'm not getting run over. I'm reaching out to the owners. Please help me resolve this.
Business response:
Dear Valued Consumer, Due to the increase numbers of the COVID-19 pandemic, our company is experiencing slower response times. We apologize for the delay and for your flooring service experience. Thank you for your patience and candid feedback. Customer Service Department (877) 503-5667
The process prior to me having my carpet installed was very easy, the aftermath however was just ridiculous and disturbing. The day after install I realized the installers blow a fuse to my downstairs bedroom while using a carpet seamer. I realized this because the bedroom light and ceiling fan no longer worked. I went to the fuse box and flipped the switch but now the ceiling fan only worked and not the light. I then remembered that I saw the installers plug the seamer in the hallway but they never said a word to me as why ... read more
Business response:
Dear Valued Consumer, Due to the increase numbers of the COVID-19 pandemic, our company is experiencing slower response times. We apologize for the delay and for your flooring experience. Thank you for your patience and candid feedback. Customer Service Department (877) 503-5667
I wish I could give ZERO stars! This company is as sleazy as it gets! The way their contact is worded...their installers can completely ruin every base board in your house and they are not liable, even if it is clearly blatant negligence on the installer's part. You will be left to float the bill. Once you sign your contract you will never hear from the sales person again! The flooring will click and clack under your every step, but they won't care about that either. They will "rip up your existing quarter round and replace ... read more
Business response:
Dear Valued Consumer. Thank you for your feedback. Due to the COVID-19 pandemic, our company is experiencing slower response times. We are sorry to hear about the challenges you had during your flooring service. We apologize for the delay and thank you for your review. Customer Service Department (XXX) XXX-XXXX
Poor costumer service. Shady dealings, buyer beware........ Do not waste your money.
Business response:
Dear Valued Consumer. Thank you for taking the time to write a review about your experience. Due to the COVID-19 pandemic, our company is experiencing slower response times. We apologize for the delay and thank you for your feedback. Customer Service Department (XXX) XXX-XXXX
I would never buy a carpet from 50 Floors every again. They ripped us off on price at $3,164 over $50/sqaure feet for a 40 oz with density carpet at 3,295 and trying to replace it with a density carpet at 2,005 for 515 square feet area. I was told by a certified carpet expert that I should have gotten at least a 60 oz to well over 72 oz for the price they charged me to begin with and now they are trying to pawn a muncher lesser quality density on me when I was already getting ripped off to begin with. I am so angry that I ha... read more
Business response:
Dear Valued Consumer. Thank you for taking the time to write a review about your experience; and we are sorry to hear that your experience did not match your expectations. Due to the COVID-19 pandemic, our company is experiencing slower response times. We apologize for the delay and thank you for your feedback. Customer Service Department (XXX) XXX-XXXX
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.1 star rating with 1,855 reviews.
When is 50Floor open?
50Floor is closed now. It will open tomorrow at 9:00 a.m.