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50Floor
- Carpeting
- Nashville, TN
About this business
Location details
561 Brick Church Park Dr, Nashville, TN, 37207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had salesperson arrive and we reviewed and selected the flooring we wanted. We had carpet in the house over parkay flooring. Salesperson said it would not be any problem to install new laminate floor over the parkay once old carpet was removed. We explained to him several times that the parkay was original to the house built in 1965 and was not in very good shape. Again he said it wouldn't be a problem. The day of installation the guys came and removed carpet with no problem. Then my phone rang...it was Anna stating that ... read more
Business response:
Dear Valued Consumer. Thank you for taking the time to write a review. We are sorry to hear you were less than satisfied with your flooring service.  Due to the COVID-19 pandemic, our company is experiencing slower response times. We apologize for the delay and thank you for your candid feedback. Customer Service Department (XXX) XXX-XXXX
50 Floors customer service pretends to want to help, they are soooo nice to you and making you feel they are there to help to just come back and tell you exactly what the owners we dealt with at the carpet dealership said which were flat out deceit. They over charged us to begin with when I told my friend what I was charged they said I got totally ripped off. They had just had their upstairs carpet replaced and it was $800 less and more square footage. I almost died. As an over view from what has occurred the quality upg... read more
Business response:
Dear Valued Customer, We apologize that you feel that way and for the lack of immediate follow up regarding the carpets availability. Due to a delay, the carpet is expected to arrive to the local market by Tuesday, June 2nd, 2020, possibly sooner. As previously agreed, the local market will email you to advise of its arrival and to schedule the replacement. The carpet being replaced for the price agreed to, is as a customer satisfaction to yourself. The carpet was not found to be defective. The manufacturer advised that t... read more
Complaint against 50 Floor Probably one of the worst experiences ever with a flooring company, and I am sorry we did not read the reviews beforehand as the complaints are similar to ours but the amount of negative reviews posted it is a wonder that this company is actually still in business!! There are pages and pages of negative reviews and complaints - check out the reviews on Yelp and this website: We had arranged to have the bottom floor done initially, and 50 Floor agreed for an additional fee to ensure the top floor ... read more
what a difference 6 years make. In 2016 we had 50 floor carpet our upstairs $20,000+....incredible job!!! 6 years later we called them in April 2020 to put down laminate in one room on the main level that had been carpeted. Our current flooring, Shaw Cinnamon Oak, was no longer available so the salesman, Eric ********* suggested two others....we checked grain and color and chose one. Eric agreed to have techs come one day and move furniture and pull out old carpet. Then come the next day to install since we had some painting... read more
Your location ***** *********** 59 points REVIEWS PHOTOS Here are the reviews you've posted publicly. You'll need the Google Maps app to edit or delete your reviews. Learn more 3 reviews · 1 rating 50 Floor 4701 Granite Dr, Tucker, GA XXXXX You should do a better job of screening the people that you subcontract to do your installations (more on this below). While you're at it, you may also want to do a better job of training your salesforce as we were lied to during the consultation about whether or not you even use subcon... read more
My floors were installed a year ago. They are chipping and supposed to be life proof. When I called for warranty they said they're not covered. I was told they would not chip and they are. I am extremely disappointed in the customer service and the product. I spent $13k on flooring that is trash. I'm a local real estate Broker and will ensure my customers and friends avoid this company.
Business response:
Dear Valued Customer, We're sorry to hear of your less than satisfactory experience with 50 Floor and hope you will accept our sincerest apologies. We will be reaching out soon and you should get a call from a member of our team; to determine how we can provide a solution. If you prefer, you can also contact 50 Floor customer service team directly at 877-503-5667. We value our customer's opinions and would like to thank you for bringing this to our attention. Yours sincerely, 50 Floor
Just wanted to share my overall experience with 50 Floor. I hope when the time comes for you to drive into the process or replacing flooring and carpets that it's a better experience than me and my wife's had. The installation process was a NIGHTMARE. Fortunately on the positive side of that they made it right. It took what I would consider a excessive amount of time for it to happen, but it was attempted to be made right eventually. The longevity of the work remains to be seen, we are only 8 months in after having our compl... read more
If I could give this a negative 5 star I would. They are in the business of saying one thing and doing another. ADVICE: READ THOROUGHLY THOUGH YOUR CONTRACT BEFORE AGREE TO ANY WORK. THESE PEOPLE ARE PROFESSIONAL SCAMMERS! Take that statement as you will but please, do your research with them. The sales presentation sounds great, the work and customer service that go with it is another. Everything discussed was different when the contractors came and ripped up my floor, then they say there are certain things they cannot or a... read more
Business response:
Hello Mr. ******* We're sorry to hear of your less than satisfactory experience with 50 Floor and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise, and we would like to work with you to make things right. We appreciate your willingness to work to resolve the matter, by allowing the local Assistant General Manager to come out and assess your concerns today. We will be following up shortly to discuss a resolution. We value our customer's opinions and would like to... read more
A total disaster. Am now in the 7th day of a 3 day install with no end in site. My home in torn up and no one comes when I am told they will be here. Very frustrated.
Business response:
Hello ****, We understand that your home is of the utmost importance and that you have placed your trust in 50 Floor to add beauty and value to your home. The management team have taken steps to resolve your issue and ensure that an incident like this does not happen again. Respectfully, 50 Floor
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.1 star rating with 1,855 reviews.
When is 50Floor open?
50Floor is closed now. It will open tomorrow at 9:00 a.m.