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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I am giving 5 STARS to 50Floor for how they did my flooring job and how they treated me as a customer. Here's why. I purchased from and had a sheet goods floor installed by them. The salesman was very nice and not hard-sell, which I appreciated. The installation department verified the appointment the day before and the crew arrived right on time. Drew and Miguel explained the process to me and how long it would take. Drew noticed that my quote had said 3 sheets of luan to even out the laundry room floor, but since that floo... read more
Back in November I had a very bad experience with the Nashville location. We had contacted the Nashville office on several occasions for more than 2 months with no results in getting our situation resolved. I entered a complaint in January on the 50 Floor website and within 2 hours of entering the complaint Queenie R****** from the Atlanta office had contacted me regarding the situation. Ms. R****** took charge of the situation immediately! After listening to my problem, I sent pictures so she could see and better understand... read more
Business response:
Dear Valued Customer, Thank you for taking the time to post a review on using 50 Floor and contracting with our company to complete your floor installation . We appreciate the compliment you provided on one of our customer service representatives, Ms. R******. Ms. R****** has on many occasions provided excellent service to customers and we feel very honored and proud to have Ms. R****** as a part of our customer service team. Thank you for choosing 50 Floor and we appreciate your business. Thank You, Angel M***** Custo... read more
Whe I bought my condo I knew I wanted new flooring. I heard the ad on the radio and thought I would contact them and see what I thought. Jared was my sales rep and he was extremely knowledgeable and helpful and got me every discount possible. I went with a beautiful laminate flooring which was scratch proof, fade proof and water proof as well. The installers did a great job and finished my living room and dining room in one day. I had not moved in yet so there was not much clean up except for some very light dust. I had a l... read more
Business response:
Dear Valued Customer, Thank you for your business and the time to post this kind compliment for 50 Floor. We pride ourselves on customer satisfaction from start to finish. Also, we will be sure to pass along this kind review to the sales representative Jared. Jared is beyond great and we feel privileged to have him as part of our work family. If in the future, should you require additional flooring work to be completed at the property, we would love the opportunity to work with you again. Also, please do not hesitate to co... read more
I had a very good experience with 50 Floor. My sales rep, Jared, was extremely knowledgeable and sincerely concerned that I got what I wanted and at the very best price. He was sensitive to my budget! The day of the installation the two installers (I had not moved in yet) did a beautiful job with the flooring and were able to do it in one day as they had indicated. I am sure it helped that there was no furniture to be moved, but they did have to tear up the carpet. The floor looks beautiful and is easy to maintain. The fact... read more
I had a very professional and positive experience with this company from start to finish. In addition, I had an small issue that I brought to their attention and to their credit they investigated and re-did the complete kitchen tile floor. I was impressed with the flexibility and timeliness of the projects and the customer service staff. I would recommend them to my friends and family.
Business response:
Dear Ms. ***** *******, 50 Floor greatly appreciates you choosing our company to complete your floor installation. We are pleased to hear that you had a positive experience with your floor installation performed by 50 Floor. 50 Floor takes extreme pleasure in correcting floor concerns that may arise for customers. 50 Floor values your business and wish to thank you for the kind review. Kind Regards, Angel ****** Customer Service Department 50 Floor ************(Direct)
Horrifying experience. They have been back repeatedly and cannot get it right. Now they ignore my calls, emails and requests. I'm forced to start calling attorneys that sue contractors for constructive defects.
I purchased $12,000 worth of flooring from 50 Floor, based on promises made during the sales meeting that were not delivered. During the sales process, I was told that if we removed and disposed of the old flooring ourselves, the installers would have time to lay the baseboards. If they could not, that was fine—but now I am left with extra work and no compensation. The installation process was highly problematic: • On the first day, the team worked until 9:30 PM. • On the second day, they repeatedly said they had not measure... read more
Not sure how this is an A+ company, I have tried reaching out for 5 weeks to get my install complete. They were wonderful about coming out and taking my money but not to finish the job. Highly disappointed. Not to mention the damage done to my stairwell.
There is a job going into its 3rd week tomorrow. No communication at all. Have heard from no one to where we are on this job. If you want a company that cares nothing for your furniture or how long the job takes, 50Floor is for you. I have pics to show. Waiting on our steps and floor trimming. My garage was left a mess. I really hope I find away to upload pics to this complaint.
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,296 reviews.
When is 50Floor open?
50Floor is closed now. It will open at 9:00 a.m.