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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I had a very good experience with 50 Floor. My sales rep, Jared, was extremely knowledgeable and sincerely concerned that I got what I wanted and at the very best price. He was sensitive to my budget! The day of the installation the two installers (I had not moved in yet) did a beautiful job with the flooring and were able to do it in one day as they had indicated. I am sure it helped that there was no furniture to be moved, but they did have to tear up the carpet. The floor looks beautiful and is easy to maintain. The fact... read more
I had a very professional and positive experience with this company from start to finish. In addition, I had an small issue that I brought to their attention and to their credit they investigated and re-did the complete kitchen tile floor. I was impressed with the flexibility and timeliness of the projects and the customer service staff. I would recommend them to my friends and family.
Business response:
Dear Ms. ***** *******, 50 Floor greatly appreciates you choosing our company to complete your floor installation. We are pleased to hear that you had a positive experience with your floor installation performed by 50 Floor. 50 Floor takes extreme pleasure in correcting floor concerns that may arise for customers. 50 Floor values your business and wish to thank you for the kind review. Kind Regards, Angel ****** Customer Service Department 50 Floor ************(Direct)
Buyer beware! I am writing to express my dissatisfaction with the recent flooring installation completed in my basement bathroom. The project, which I anticipated to be straightforward, has resulted in significant issues. Specifically, the subfloor was not properly leveled, leading to noticeable popping and cracking in the new flooring.Furthermore, a significant problem arose with the reinstalled toilet, which was discovered to be leaking three days after the initial service. Despite my immediate attempts to report these iss... read more
Business response:
Were very sorry to hear about the issues you experienced with your basement bathroom flooring and toilet reinstallation. We want to assure you that we take your concerns seriously. We see that you are currently working with a member of our National Experience Team, and they are actively reviewing your situation and working towards a resolution.We appreciate your patience as we work through this process and remain committed to ensuring your concerns are addressed appropriately.Thank you for bringing this to our attention.Resp... read more
I had carpet installation scheduled for November 22, and the installers were here. We spent two days moving everything out of our closets, living room, den, and dining room, including draining a large fish tank that had to be emptied for the installation. Then we wasted our entire morning when the men came to install because they didn't have the correct padding; they brought 6lb when I ordered 8 lb water barrier padding. Your warehouse said it wasn't expecting this padding for 3 weeks. I wasn't moving everything again at Chr... read more
Business response:
Thank you for taking the time to share this feedback. Were very sorry to hear about the experience youve described, and we understand how frustrating this situation has been. Weve forwarded your concerns to our corporate management team for review so we can take a closer look at what occurred and determine the next steps.Thank you again for bringing this to our attention. We appreciate your patience while the team reviews the details.
The best part was the installation team, great job. Our salesman ***** said he was going to give us a inconvenience check because of installation rescheduling problems, after many calls and text messages and 6 months later no response. If we owed them money we would have to pay up. I thought we had an agreement but i guess when they owe money they ignore you.*** *********, ******** ****
Business response:
Thank you for sharing your feedback. Were glad to hear you were pleased with the installation teams work. We sincerely apologize for the frustration caused by the delays and lack of follow-up regarding the inconvenience check.A member of our National Experience Team will be reaching out to you directly to discuss this and ensure your concerns are addressed. At 50 Floor, we are committed to providing a positive flooring experience for all our customers, and we appreciate the opportunity to follow up with you.
I do not recommend this company, I wish I would have received more estimates and educated myself with my options Buyer Beware !!!
Business response:
Were sorry to hear about your experience and appreciate your feedback. At 50 Floor, we take pride in providing quality flooring options, professional installation, and a positive experience for our customers. We would welcome the opportunity to discuss any concerns you may have with your flooring and see how we can help. Please feel free to contact us directly at ************.
Poor Work!! Definitely do NOT recommend. Will not use again and will not refer to anyone. False advertisement of professional installers. Didn't even have the tools on them to do the work. Damage was done to multiple items and floor not installed properly.
Business response:
Thank you for sharing your feedback. Were truly sorry to hear about the experience you had with your installation. At 50 Floor, we take pride in the quality of our products and installations, and we stand behind every job our teams complete.A member of our Experience Team will be reaching out to you directly to discuss your concerns and work toward a resolution. We appreciate the opportunity to address this and ensure your concerns are properly reviewed.Thank you for bringing this to our attention.
Do not use 50 Floor!! There salesman ******* will promises you that your carpet will be installed by a certain date and they dont even have it in stock. Then he will not even have the decency to return your call. Then they charge you 20% restocking fee when you cancel for carpet they dont even have.
Business response:
We appreciate the feedback and take all concerns seriously. At 50 Floor, we strive to provide clear communication and professional service for every customer, including confirming installation dates through both our team and written agreements. We understand that scheduling can sometimes be confusing, and we work to ensure our policies are followed consistently to maintain fairness for all customers.Respectfully,********************
This company is awful. Be prepared for no answers to your questions or complaints and also be prepared for the worst flooring install ever. Installers are foreign and cannot understand your concerns and they leave before the job is complete. Worst company we have ever had to deal with. Their customer service is awful.
Business response:
We sincerely apologize for the experience youve had and thank you for bringing this to our attention. We are currently looking into this matter, and a member of our team will be reaching out to you directly to discuss your concerns further.We appreciate your feedback and the opportunity to address this.Respectfully,50Floor************
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 1,982 reviews.
When is 50Floor open?
50Floor is closed now. It will open tomorrow at 9:00 a.m.