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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Terrible, Terrible, and Terrible! I made a down payment for an installation at the end of January 2025 and scheduled install for early to mid March 2025. At this point, everything was running smoothly. On March 18th, the installers arrived, I showed where the new flooring is to be installed, and all seemed well. However, when the installer begin to measure for the cover type molding to connect where existing carpet ended with a metal strip covering the vinyl, they only had 3 strips about 8 feet long each to connect the new w... read more
Business response:
We sincerely apologize for the frustration and inconvenience you've experienced with your flooring installation. We understand how important it is for every detail to be handled correctly, and we regret any miscommunication regarding the necessary materials. We see that an appointment has been scheduled for 3/22 to address your concerns, and we appreciate the opportunity to make things right. If you have any additional questions or need further assistance, please dont hesitate to reach out. Thank you for bringing this to our... read more
After less than 3 months I have a visible seam line in my living room carpet. Have contacted them twice. Not at all happy with their customer service.
Business response:
We're sorry to hear you're unhappy with your experience so far. At 50 Floor, we stand firmly behind our warranty and installations, and were committed to making this right. We see that youve been in touch with our customer service team, and our experienced team is actively reviewing the details of your complaint and installation. We appreciate your patience and will be following up with you soon.Respectfully,50Floor************
I hired 50 floor to install vinyl flooring in 2019 and after only 2 years the flooring started separating in a few spots and now after myself and my granddaughter cutting our feet and after multiple attempts over the past 5 years and after spending almost $10,000 dollars and now the entire flooring coming up everywhere.The only thing I've been able to get out of 50 floors is we can have someone come look but we are going to charge you for that service. The only thing I have ever wanted is 50 floor to make this right. Nothing... read more
Business response:
Thank you for sharing your feedback. We understand how frustrating this situation must be, and we truly apologize for the experience you've had. Our records show that you are currently in communication with a member of our National Experience Team and are working together to find a resolution.We genuinely want to resolve this matter to your satisfaction and are committed to addressing your concerns. Please know that your feedback is being taken seriously, and we will continue to work with you toward a solution.If you need fu... read more
I would not recommend 50 floor to do a out house.The guys could not speak or understand english ,well one of them speak a little but not understand it. I ask them 3 times that i wanted to keep old carpet and they cut it up,,,so you really want to know what i think about 50 floors
Business response:
Thank you for sharing your feedback. We sincerely apologize that your experience did not meet your expectations. We aim to provide clear communication and quality service throughout every installation.We regret the misunderstanding regarding your request to keep the old carpet and will use this feedback to reinforce communication protocols with our teams. Regarding your concerns about the installers, we ensure that all members of our installation crews are vetted and trained to meet industry standards, regardless of language... read more
The floor is beautiful and the young man who put it in for us cleaned up nicely. However, the work is not finished and we have been promised every day for almost a week that they would be here to finish. DO NOT PAY THEM until EVERYTHING is done. They have our money and now we have an almost finished floor.
Business response:
Thank you for taking the time to share your experience. We're pleased to hear that youre happy with the beauty of your new floor and the professionalism of our installer during the process.We sincerely apologize for the delays in completing your project. We understand how important it is to have everything finished promptly, and as of December 10th, all work has been completed. We hope the finalized results have met your expectations and that youre enjoying your new flooring.Your feedback is invaluable to us, and were commit... read more
Overpriced, overpromised, and underdelivered. Unfortunately, we believed their promises of A+ highest-qualify service to justify their higher prices, and were severely disappointed. You can find better quality for much less expensive costs elsewhere. When I tried several times to contact customer service to try to fix issues AFTER they took our money (required before the job is completed), no one would even return my calls or emails. Finally, when I posted a review with photographic proof of their shoddy work, someone called... read more
Business response:
Thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations, and we take your concerns ************ is always our goal to provide the highest quality service, and we regret that we fell short in your case.We understand your frustration with trying to get in touch with our customer service team. We do our best to ensure that all issues are addressed promptly,and we apologize for any delay in communication. As of 12/03, ****, a member of our National Experience Team, left... read more
****************. Disconnect between sales and installation. Sales said easy job but day of installation crew made 5 different excuses over the course of 3 hours about the amount of work the job would be then pulled out of contact after pulling up vinyl on particule wood flooring. They were supposed to do entire house but canceled due to one half piece of subfloor damaged at back door stating it was structurally involved, which has sense been disproven by 4 more contractors. Also confirmed the waterproof vinyl flooring i pai... read more
Business response:
Hello, thank you for bringing this to our attention. Were sorry to hear about your experience and any frustration this has caused. During the installation, our team assessed the underlying particle board and found that it was significantly compromised, posing potential structural concerns that needed to be addressed before proceeding. We recommended that a general contractor be consulted to ensure the subfloor was sound, as this is crucial for a successful and safe installation.Please know that we stand behind the quality of... read more
I wouldn't tell my enemy to use this company. They are garbage! They use contractors who use whoever they can to do the job. You don't get what you pay for! The salesman makes you feel like your getting premium experience for the price but then they bid it to contractors that you wouldn't hire. Again, garbage! They messed up my walls and did an atrocious job in the fastest manner possible. Multiple calls to the contractor and the company and my brand new house is still messed up. The salesman never responded to my calls or t... read more
Business response:
We're very sorry to hear about your experience and understand how frustrating this must have been. Our goal is always to provide quality workmanship and a premium customer experience, and it's disappointing to know we missed the ***** Our records show that youve been in contact with a member of our management team and that an assessment has been scheduled to address the issues with your installation. Were committed to making things right and restoring your confidence in our services. Thank you for your patience as we work to... read more
I recently had a plumber visit my home to determine where a leak was happening. The plumber cut a 1.5ft/1.5ft hole in hopes of discovering the leak. Because the bathroom had originally been a porch, the plumber said that in order to find the leak, the floor and subfloor had to come up. Since he is not a floor specialist, he advised me to find someone to take it up. I chose 50Floor to replace the vinyl plank flooring after getting quotes from two other businesses. The main reason I chose 50Floor was because the process seemed... read more
Business response:
Thank you for sharing your experience, and we sincerely apologize for the miscommunication. We understand the frustration this situation has caused, and we are committed to addressing your concerns.It appears there may have been a misunderstanding regarding the scope of the work and the removal of the shower slab. While our installers are skilled in handling floor and subfloor installations, removing certain plumbing fixtures, such as the shower, would require the assistance of a plumber to avoid any risk of damage. We apolo... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 1,983 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.