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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Buyer beware! I am writing to express my dissatisfaction with the recent flooring installation completed in my basement bathroom. The project, which I anticipated to be straightforward, has resulted in significant issues. Specifically, the subfloor was not properly leveled, leading to noticeable popping and cracking in the new flooring.Furthermore, a significant problem arose with the reinstalled toilet, which was discovered to be leaking three days after the initial service. Despite my immediate attempts to report these iss... read more
Business response:
Were very sorry to hear about the issues you experienced with your basement bathroom flooring and toilet reinstallation. We want to assure you that we take your concerns seriously. We see that you are currently working with a member of our National Experience Team, and they are actively reviewing your situation and working towards a resolution.We appreciate your patience as we work through this process and remain committed to ensuring your concerns are addressed appropriately.Thank you for bringing this to our attention.Resp... read more
I had carpet installation scheduled for November 22, and the installers were here. We spent two days moving everything out of our closets, living room, den, and dining room, including draining a large fish tank that had to be emptied for the installation. Then we wasted our entire morning when the men came to install because they didn't have the correct padding; they brought 6lb when I ordered 8 lb water barrier padding. Your warehouse said it wasn't expecting this padding for 3 weeks. I wasn't moving everything again at Chr... read more
Business response:
Thank you for taking the time to share this feedback. Were very sorry to hear about the experience youve described, and we understand how frustrating this situation has been. Weve forwarded your concerns to our corporate management team for review so we can take a closer look at what occurred and determine the next steps.Thank you again for bringing this to our attention. We appreciate your patience while the team reviews the details.
The best part was the installation team, great job. Our salesman ***** said he was going to give us a inconvenience check because of installation rescheduling problems, after many calls and text messages and 6 months later no response. If we owed them money we would have to pay up. I thought we had an agreement but i guess when they owe money they ignore you.*** *********, ******** ****
Business response:
Thank you for sharing your feedback. Were glad to hear you were pleased with the installation teams work. We sincerely apologize for the frustration caused by the delays and lack of follow-up regarding the inconvenience check.A member of our National Experience Team will be reaching out to you directly to discuss this and ensure your concerns are addressed. At 50 Floor, we are committed to providing a positive flooring experience for all our customers, and we appreciate the opportunity to follow up with you.
I do not recommend this company, I wish I would have received more estimates and educated myself with my options Buyer Beware !!!
Business response:
Were sorry to hear about your experience and appreciate your feedback. At 50 Floor, we take pride in providing quality flooring options, professional installation, and a positive experience for our customers. We would welcome the opportunity to discuss any concerns you may have with your flooring and see how we can help. Please feel free to contact us directly at ************.
Poor Work!! Definitely do NOT recommend. Will not use again and will not refer to anyone. False advertisement of professional installers. Didn't even have the tools on them to do the work. Damage was done to multiple items and floor not installed properly.
Business response:
Thank you for sharing your feedback. Were truly sorry to hear about the experience you had with your installation. At 50 Floor, we take pride in the quality of our products and installations, and we stand behind every job our teams complete.A member of our Experience Team will be reaching out to you directly to discuss your concerns and work toward a resolution. We appreciate the opportunity to address this and ensure your concerns are properly reviewed.Thank you for bringing this to our attention.
Do not use 50 Floor!! There salesman ******* will promises you that your carpet will be installed by a certain date and they dont even have it in stock. Then he will not even have the decency to return your call. Then they charge you 20% restocking fee when you cancel for carpet they dont even have.
Business response:
We appreciate the feedback and take all concerns seriously. At 50 Floor, we strive to provide clear communication and professional service for every customer, including confirming installation dates through both our team and written agreements. We understand that scheduling can sometimes be confusing, and we work to ensure our policies are followed consistently to maintain fairness for all customers.Respectfully,********************
This company is awful. Be prepared for no answers to your questions or complaints and also be prepared for the worst flooring install ever. Installers are foreign and cannot understand your concerns and they leave before the job is complete. Worst company we have ever had to deal with. Their customer service is awful.
Business response:
We sincerely apologize for the experience youve had and thank you for bringing this to our attention. We are currently looking into this matter, and a member of our team will be reaching out to you directly to discuss your concerns further.We appreciate your feedback and the opportunity to address this.Respectfully,50Floor************
I have been trying for six months to get this company to repair my flooring. They have ignored me and my request to fix $12,000 worth of flooring. The flooring is coming up from the corners and lifting planks. Every time I call, they tell me that they are trying to find the flooring which I know is not true. This company should not be advertising about service that they do not honor. I will most definitely not recommend this company.
Business response:
We sincerely apologize for the frustration and delay youve experienced. This situation is entirely on us. While we are honoring your flooring installation, the incorrect color was initially ordered and shipped, which caused the delay in completing your repair.The correct flooring material is now being ordered, and we will be in touch as soon as it arrives to schedule the installation. We also acknowledge that communication should have been much better on our part, and we are taking steps to ensure our team keeps customers in... read more
I agree with these reviews. Nightmare installed. A year and the boards came lose. 9/24 left multiple emails with Ebony. She never responded after emails with pics. They just get worse with each day Her boss finally called and I believed him stating they would be coming today to fix them. He still hasn't returned my calls so no clue if they are coming to fix.Luckily I have the name of someone last year who did help and I PRAY she is still there.
Business response:
Were very sorry to hear about the issues youre experiencing with your flooring and the lack of timely communication. We completely understand how frustrating this must be.We do see that youve been in contact with our team, and we want to make sure your concerns are addressed promptly.Your review has been shared with our management team for immediate attention.Respectfully,50Floor************
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,296 reviews.
When is 50Floor open?
50Floor is closed now. It will open at 9:00 a.m.