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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I have been trying for six months to get this company to repair my flooring. They have ignored me and my request to fix $12,000 worth of flooring. The flooring is coming up from the corners and lifting planks. Every time I call, they tell me that they are trying to find the flooring which I know is not true. This company should not be advertising about service that they do not honor. I will most definitely not recommend this company.
Business response:
We sincerely apologize for the frustration and delay youve experienced. This situation is entirely on us. While we are honoring your flooring installation, the incorrect color was initially ordered and shipped, which caused the delay in completing your repair.The correct flooring material is now being ordered, and we will be in touch as soon as it arrives to schedule the installation. We also acknowledge that communication should have been much better on our part, and we are taking steps to ensure our team keeps customers in... read more
I agree with these reviews. Nightmare installed. A year and the boards came lose. 9/24 left multiple emails with Ebony. She never responded after emails with pics. They just get worse with each day Her boss finally called and I believed him stating they would be coming today to fix them. He still hasn't returned my calls so no clue if they are coming to fix.Luckily I have the name of someone last year who did help and I PRAY she is still there.
Business response:
Were very sorry to hear about the issues youre experiencing with your flooring and the lack of timely communication. We completely understand how frustrating this must be.We do see that youve been in contact with our team, and we want to make sure your concerns are addressed promptly.Your review has been shared with our management team for immediate attention.Respectfully,50Floor************
I had an estimate done today 10/20/2025. I young man that came to my home was very nice and respectful. He actually spoke very highly of the company. While I he was my last estimate, because I was going to compare prices. He tried to price match the estimates already received. He then called his boss, when I tell you he was the rudest person. He was on speaker phone and I heard every work he said. First he down talked other businesses, then said to me its ok not everyone can afford our flooring, and said who ever I was getti... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the experience you had during your estimate this is not the level of professionalism we strive for at 50 Floor. Were glad to hear that our team member was respectful and spoke highly of our company, and we appreciate you recognizing that effort.A member of our National Experience Team will be reaching out to discuss your experience further. Please know that **** also shared your feedback with our corporate management team for immediate review. A... read more
50 floor.. they're not a good company. We spent over $15,000 and still paying you guys.. They had to come back numerous times do some repairs and to correct some mistakes.They didn't even believe until we had to show them proof. The floors are getting discolored. If anything drops we wipe it right away.. We are very careful with what's on our floor.. we very careful with the products we use on our floor.. it's very difficult to reach someone and to get someone to come by and see what's going on. We need 50 floor to follow th... read more
Business response:
Thank you for sharing your feedback. Were sorry to hear about your concerns and want to ensure this matter is properly reviewed. To assist you further and confirm the account associated with your installation, please contact our customer care team at ************.At 50 Floor, we value our customers and stand behind the quality of our products and installation services. Our team looks forward to the opportunity to review your concerns and provide support.Respectfully,50Floor************
My husband and I purchased a new home (just under ***** sq. ft.) and needed new flooring throughout. The plan was simple: have all floors installed before move-in.On March 31, 2025, we purchased flooring for the entire home for $28,961.We closed on our home April 15th, and installation was scheduled to begin April 16th.On April 14th, just one day before install, we received a call that our flooring was not in stock and the project would be delayed 34 weeks. Our only option to stay on schedule was to upgrade to a different co... read more
Business response:
Hi ******,Thank you for sharing your feedback. We sincerely apologize for the issues and frustration youve experienced with your flooring project. At 50 Floor, we take pride in standing behind both our installation and our materials, and we are committed to making things right for our customers.A member of our National Experience Team will be reaching out to you directly to address your concerns and ensure a proper resolution. We truly appreciate your patience and for giving us the opportunity to correct this situation.
They do not follow through or help when the customer has a problem with the ***********************. My LVP kitchen floor is literally cracking down the middle. Its very poor quality and ****** was very rude but was the one trying to assist me. However, he left the company and then ******* started helping me with the claim but then she left the company. It is very frustrating. The quality of the floor is extremely poor and they dont stand behind their products! Money wasted!!
Business response:
Thank you for bringing this to our attention. We understand how frustrating this situation must be, and we want you to know a claim has been filed regarding your LVP flooring. Unfortunately, we are dependent on the timeframe of the claims process, but please rest assured we will provide you with updates as soon as we have any new information. We appreciate your patience and understanding as we work to resolve this.Respectfully,50Floor
RUN!!! The "installers" are sub contractors that are HORRIBLE! The "sales manager" will "fix things" never happened. Other review gave me someone to contact which was definitely and off shore phone bank and never got a call back. "Life time" warranty on floor a joke,,,gave the card ******* to fix any issues and they did NOTHING. DO NOT WASTE YOUR TIME AND MONEY ON TJIS HORRIBLE COMPANY!
Business response:
Were sorry to hear about your experience and appreciate you bringing this to our attention. Weve forwarded your feedback to our management team for review to ensure its properly addressed.Respectfully,50Floor************
This company is a rip off. They send a nice sales person to your home. This person claims to be taking measurements of your home for carpet installation and you have to pay half upfront if you want to get installation. When the installers come to your home and take measurements, they inform you that the sales persons measurements are wrong. The company then starts their con game, of telling the installers to send the measurements again. This went for three different measurements being taken. After waiting several hour, I cal... read more
Business response:
Thank you for sharing your feedback. We sincerely apologize for the challenges and frustration you experienced during your carpet installation process. We understand how important clear communication and a smooth installation are to our customers, and we regret that this experience did not reflect the level of service we strive to provide.Based on our records, our team communicated with you regarding the measurement issue, and additional carpet was ordered promptly to ensure the installation could be completed. A voicemail a... read more
The only reason they got it too is because the guys that did the work worked really hard but with that being said what an awful company to do business with forget your little warranty forget your lifetime I'm workmanship it don't happen they don't honor it they say they do they don't I have pictures of scratches all over my wood oh of course
Business response:
My apologies for not having the best interaction thus far Mrs. ***** Per our conversation your material doesn't have scratch proof warranty but we're willing to offer repair/replacement or change to another material at cost if you'd like. Hope to de-escalate this Lamp family, have a great weekend!
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 1,983 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.