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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I bought carpet May 24th,25. Since our purchase, it's been aggravating, poor service, poor responses, poor workmanship. Let's just say, the last contract from 50 Floors was July 11th,25. The Carpet was poor quality & showed the seam. We called the next day after install. still waiting for someone, with Integrity, to do what's right. I wrote 50 Floors &Recieved a call with in the hour. Printed as they all have to get back, make it right, anything to rectify YOUR ********************** My house is in chaos as we can't put our ... read more
Business response:
Our sincerest apologies for the delays in your repair ******* famly. We'll be in touch early next week to discuss order and dates to satisfy. We hope to turn your experience around, have a great weekend!
They give you the run around about sending your money back when you don't use their service. It's been 3 weeks and I'm still waiting for my refund of ALL my money. Not a down payment the entire amount. I'm elderly and this is not okay.
Business response:
Were very sorry for the frustration this has caused. We see that you spoke with a member of our National Experience Team on 8/21 regarding your concerns. Please note that a full refund was mailed on 8/18. We understand the inconvenience this has caused and sincerely appreciate your patience as the refund processes through.Respectfully,50Floor************
Absolutely Horrible and **************************** First decided to change the floors I had originally paid and asked to be installed. Manager, ***** decided to take it upon his own decision. When asked he referred it over to his boss who was *** ****, that decided to say he was only in charge of installation and not sales. From here the sales department whose manager is ******* says he has nothing to do with anything and there is nothing that can be done, because no one is higher than him. So my question is if ***** decid... read more
Business response:
We understand your concerns and appreciate you taking the time to share this feedback. We see that you have spoken with our National Experience Team leadership as of 8/11, and they are currently reviewing your account. You can expect a follow-up from our team within 57 business days.
I hired 50 Floor to install new flooring in my home, and the experience has been nothing short of frustrating and unprofessional. I was initially told that their team would handle everything, including removing and reinstalling my pedestal sink. However, when installation day came, they refused to remove the sink and instead cut the flooring around itleaving an unsightly, uneven gap that completely ruined the look of the bathroom. It was careless and completely avoidable.Additionally, they failed to properly reinstall my app... read more
Business response:
Our sincere apologies for the inconvenience ****** family! Per our ****************** site visit and repairs completed yesterday. Please verify this is the correct as we hope to turn this experience around for you all. Our support staff will be on standby to address any lingering questions/concerns, thanks for being in the 50Floor family and have a great weekend!
Poor customer service.Issues that are avoidable or potential liabilities:* Initial assessor claimed 50 Floor doesn't use independent contractorsthis was false.* Stove was moved onto carpet and stained itno tarp was used.* Miscommunication about layoutwe requested transitions between rooms be removed, but installers began lining them up. Caught early, but better communication between staff could've prevented it.* ************ hours listed incorrectly on maps; not posted on-site or online.* Washing machine not properly reconne... read more
Business response:
Thank you for taking the time to share your feedback. We sincerely apologize for the frustrating experience and truly regret the inconvenience this caused throughout your flooring project. At 50 Floor, we strive to deliver quality service, and were disappointed to hear we missed the **** in several areas of your installation.We do appreciate you pointing out the issues regarding communication, scheduling, and the washer reconnection. Your concerns have been taken seriously and escalated internally for further review. Were al... read more
My wife and I did our research and felt 50FLOOR was who would give us the best service and price. Buyer beware before using this company. The installer came to the house with nothing but two tiles for us to verify was the correct color and design. Yes he came to the job with no materials.He said he would have to go back to the warehouse and it would take a couple of hours to go get the **** I then asked if he had the *** for the two bathrooms and the laundry room and guess what he said , no *** but not to worry because while... read more
Business response:
We're very sorry to hear about the concerns you and your wife experienced during your flooring installation. This is not the seamless and professional experience we aim to deliver. While we understand your frustration, we appreciate you bringing these details to our attention.We do see that a member of our National Experience Team has been in contact with you to work toward a resolution. Please know that your feedback has been shared internally for further review, and we are committed to addressing any remaining concerns. Th... read more
If I could not leave a star, I would. They dont deserve 1. I also wish I could attach pictures of the terrible work they do. Where to start; well start with the snake oil sales *** that talked us out of the second estimate we had scheduled. Promised us everything! Only to disappear after hed gotten paid. Then the crew which came to our home and couldnt communicate with us at all. They spoke no English at all. They left doors open to our home the entire time they were there and it was the middle of June. They took up carpet a... read more
Business response:
Were truly sorry to hear that this customer is dissatisfied with their experience. At 50 Floor, we are committed to transparency and delivering high-quality flooring installations while honoring the terms of our agreements and guarantees.This customers installation was completed and signed off on. The product selected was installed according to manufacturer guidelines and industry standards. The concern that later arose was not related to a product or installation failure but instead to the height difference between the newl... read more
Ordered new carpet on 6/28 that was scheduled to be installed on 7/14. Was left a voicemail on 7/11 telling us the carpet wasnt in so they may not be in in time. Had to call them on Monday morning because it was still showing it would be installed on 7/12. National number said it would be but then the local office manager called and said its showing it would be in Tuesday or Wednesday. Come Tuesday afternoon we were told it will not be coming until the first week of August tried to get in touch with manager and never respond... read more
Business response:
Were truly sorry for the delays and lack of communication you experienced. This is certainly not the standard we strive to uphold at 50 Floor, and we appreciate you bringing your concerns to our attention.We see that youve been in contact with a member of our National Experience Team from our corporate office, and we're glad to share that a resolution has been arranged. As part of our commitment to providing excellent service, a stock upgraded carpet has been offered, and we have your installation scheduled for July 21.While... read more
Buyers, please read every review you can fine about this company. We purchased our floors in September 2020. at that time installation was free and all we had to pay for was the flooring. We picked a product and was told it was their top of the line product. In May of *********************************************** our kitchen. We ended up hiring a licensed independent floor inspector who found that indeed the installation was improperly done. It was separating down our hallway and other rooms as well. We also found out thro... read more
Business response:
Thank you for taking the time to share your experience. Were truly sorry to hear that youve been dissatisfied with the condition of your flooring and understand how frustrating this situation must be.We would like to clarify that our team made multiple good-faith efforts to offer a resolution. Although the original labor warranty had expired, we offered a full flooring replacement, with the customer responsible only for the cost of labor. In addition, we offered to reimburse the customer for the cost of the independent *****... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 1,983 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.