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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We are extremely disappointed with the customer service we've received from ***********************. Our experience has been marked by miscommunication, misrepresentation, and a clear lack of follow-through on basic promises related to safety and quality.From the beginning, we trusted this company to deliver a safe, professional staircase installation, especially after being reassured by their sales representative. Unfortunately, the installation did not meet those expectations. We received instead, a staircase with uneven p... read more
Business response:
Thank you for sharing your feedback. We take concerns about safety and quality very seriously and understand the importance of clear communication throughout the process. Your comments have been shared with our management team for further internal review.Respectfully,50Floor************
I dropped mine down to 1 star don't pay attention about 50 floors on here when they say we get back to you asap it's been a month since they said that on here BBB I think they do that just to get a good rating from the BBB I'm dealing with a warranty issue for a few months now I doubt that I'll ever get this warranty issue solved by them , remember whatever kind of warranty that company offer you it isn't worth anything if they don't want to handle it for you
Business response:
Thank you for sharing your feedback. We sincerely apologize for the frustration youve experienced with your warranty issue. Please know that a member of our national experience team has reached out and is actively working with you to resolve your concerns as quickly as possible. At 50 Floor, we are committed to standing behind our warranties and ensuring our customers are taken care of. We appreciate your patience as we work toward a satisfactory resolution.Respectfully,50Floor************
I had high hopes when working with 50 Floor, especially after my initial meeting with the salesperson, who was knowledgeable and friendly. However, the rest of the experience fell far short of expectations.First, I was only offered luxury vinyl plank (LVP) optionsdespite expressing interest in seeing other types of flooring. The samples I was shown were much thicker and higher quality than what was actually delivered. The product I received was noticeably thinnerabout a fourth the size of the samplewhich felt misleading.Inst... read more
Business response:
Thank you for your feedback. Were very sorry to hear that your experience did not meet the high expectations we strive to deliver. A member of our National Experience Team has reached out directly to discuss your concerns further and review any unresolved issues.50 Floor stands behind our installation work and product warranties, and were committed to making sure each customer feels confident in the *********************** they receive. Your concerns have been documented and shared with the appropriate teams for further revi... read more
50Floor DFW/Arlington Do not do business with 50Floor ******. The office manager **** will harass you when you tell him no repeatedly via ****** voice and email and then question your integrity. He came down 6K when I told him that the competitors offer was about more than just the price. **** the answer is NO!Hello, this is ****. The manager at 50 Floor flooring. Has ****** reached out to you with our $18,000 offer.? Mon 8:57 PM Message from you, ****, Monday, May 19 2025, 8:57 PM. **** ?858-9181? Mon 8:57 PM Message from *... read more
Business response:
Thank you for your feedback. At 50 Floor, were proud to be a top-rated flooring company in the Dallas market, with thousands of satisfied customers and an A rating with the ********************. We understand that choosing a flooring provider is a personal decision, and we respect that.We apologize if your communication with our team felt anything less than professional. We value integrity and transparency in all of our interactions and are committed to maintaining respectful and courteous conversations throughout the proces... read more
This is my first ever review, it's taken almost two years, but the men that put our floors in were very good at there job, given the tools they had. I regret getting these floors every single day. I can't walk around barefoot, because there's so many parts and areas of the floor that are coming apart, and sticking up, it's soooooo ridiculous. I'm so upset, and wish I had never used 50floor. When they came to estimate, the salesman did not communicate that our old floors were glued down, so the men that installed our floors w... read more
Business response:
We're truly sorry to hear that your experience did not meet expectations. We understand how frustrating this must be and appreciate you taking the time to share such detailed feedback. Please know that your comments have been shared with our team for internal review and consideration.Respectfully,50Floor************
Literally the worst experience. We paid $8,000 for carpet in 4 bedrooms. We told the sales guy we have dogs and teenagers so we bought what he told us was stain proof/resistant carpet. This is not at all the case as weve had the carpet for just over seven months and it already has several stains and we take shoes off, shut doors so dogs cant get in, and we dont eat or drink in bedrooms. Its cheep carpet that holds the stain. The exact opposite of what we were told! We called our salesperson to put in a warranty claim. He sen... read more
Business response:
Thank you for sharing your experience with us. We appreciate you bringing this to our attention, as your feedback is important in helping us continually improve and support our customers.At **********************, we take pride in offering quality flooring options and working closely with each customer to ensure their satisfaction throughout the installation process. We're disappointed to hear about the concerns youve described and want to make sure they are fully reviewed.A member of our National Experience Team will be rea... read more
Do not use 50 Floors. Workers were 2 hours late and now say they can't finish job today. Contract did not account for glued down floors (being removed), nor for the fact that there are no baseboards in closet, so they can't finish with corner round. I had to pay the balance before they started working today. The floor itself, though LV, is cheap and thin. The "underlayment" is plastic sheeting from **********. When i asked for the managers phone number the worker said there isnt one and that he has to call customer service j... read more
Business response:
We're sorry to hear about your recent experience and appreciate you bringing these concerns to our attention. We have forwarded your feedback to our management team for review and follow-up. Our goal is to ensure that every customer receives a professional installation experience, and we take your comments seriously as part of our ongoing efforts to improve. Thank you again for sharing your concerns.50Floor************
Very disappointed in 50Floor 1] 1st visit team here 3 hours and no work done because they realized they did not have enough carpet for loft room and stairs and thought sleep number bed was waterbed. 2) Second visit team installed carpet in loft but still not enough for stairs and left a gap at top of stairs serious tripping hazard. 3) Final visit team installed finally after at least 10 days and me having to track down install date and stairs were done finally. I am happy for the most part with the installs although I see a ... read more
Business response:
We're truly sorry to hear about your experience and appreciate you taking the time to share it. What youve described is certainly not the smooth, process we aim to provide, and we understand how frustrating these delays and miscommunications must have been for you.At 50 Floor, we take concerns like yours seriously, which is why a member of our Corporate Experience Team has already reached out and left you a voicemailwe would appreciate the opportunity to speak with you directly to further discuss what happened and explore ho... read more
So many lies. Deceptive tactics. Always promising me I will get back to you. Thank God I didn't put any money down. Stay away from this company. This salesman told oh we can change your interest rate on the backside. *******. SALESMAN WOULD NOT GET BACK YO ME IN TIMELY FASHION. SOMEONE NEEDS to take them down. I kept getting promises but not answers.
Business response:
We take concerns like yours seriously and appreciate you bringing this to our attention. Our corporate management team has been made aware of your experience and will be reaching out to discuss your concerns in further detail. If there is anything additional youd like to share in the meantime, please feel free to contact us directly at ************.Respectfully,50Floor
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 1,983 reviews.
When is 50Floor open?
50Floor is open now. It will close at 6:00 p.m.