50Floor

Johnny S 

on BBB

5 years ago

50 floor customer service is terrible. Contract was signed to do my entire house with LVP. Sales rep said from the day our order is placed to completion of job will be 2 weeks. 2 weeks passed, heard nothing, I called and rep said my flooring was in high demand and it was being manufactured, my flooring will be done and received by the following week. That week came and went, no word, I called and the same rep told me it will be 2 more weeks before they receive my flooring. 2 months total wait time, and our floors are install... read more

Lamar Sneed 

on BBB

5 years ago

the 50 floor company is not an honest business. We asked them to come to our home for an estimate of installing a laminate floor in a bedroom. They quoated $700.00 for the bedroom installation. They also said they may need to replace our Hall Flooring and then install new carpet in the hall and on the stairs. They wrote up a contract for $4, 000.00, requiring a deposit of $1900.00. This all was done in Sept. 2020. hey shortly came to install the laminate floor in the bedroom and upon another look said we did not need new flo... read more

Va M 

on BBB

5 years ago

Met with salesperson 10/13/20 and agreed on laminate flooring for the kitchen. Was told installation would occur in the next couple weeks, which turned out to be more than month later, 11/21/20. On day of installation, we moved items & rearranged things in our kitchen, to make it easier for the installers. The installers arrived on time but they were given 2 different diagrams, including one not for our home, so they thought they were installing carpet. We told them it's the kitchen and when they found the right diagram/orde... read more

Rayford & Frances B 

on BBB

5 years ago

If you have decided to get new flooring installed by 50 Floor, please do your research. If you do the research, you will get another company to do your project with better quality and cheaper. First, 50 Floor Inc, will mislead you on the installation process. We had Luxury Vinyl Planks (LVP) installed joining to existing wood floors. Second, 50 Floor tried to button against the existing wood flooring without removing the all wood threshold transitions between rooms. This process left excessive gaps between the LVP and the ex... read more

Mike P 

on BBB

5 years ago

What a mistake! A simple entire floor carpet install by two interior demolitionists. They destroyed a 6-foot aluminum ladder of mine (not used in install); snipped my cable tv cable off at the wall; left three gaping seems in the carpeting; left blocks of staples all over; so much carpet debris that I'm STILL vacuuming it up; and the carpeting that wrapped around the top landing step looks like it was hacked at with a machete. I actually got a manager or two who sounded like they might actually have a concern about my compla... read more

Selewa R 

on BBB

5 years ago

Unfortunately, This was a company I thought I could trust the sales men who came to do the measurements and the sales man over the phone were very convincing even with the high price for my second level. I was updating the house fresh paint, stair railings and base boards and they put in my carpet and destroyed my stair steps, baseboards it was a rush job. Then when I ask the installers why the carpet isn't stretched all the way and why there is gaps in the door way and door jams they say it is because they haven't ordered e... read more

Chrisitna P 

on BBB

5 years ago

I had previously wrote to t he company: Hi, I am having a hard time getting any communication back from the company. I had carpet put in Monday, Monday night about 7pm they realized who ever cut the living room carpet did it a few feet short. Since they had already pulled up the old carpet, put down the nails and padding all they could do is lay the carpet over it, not nailed down and the part that had no carpet had to put pieces over it, not attached to anything and not secure. They couldn't nail all the carpet down because... read more

Gary C. 

on BBB

5 years ago

Carpet installed two (2) 2nd floor bedrooms and four (4) closets in October 2019. Previous to that the 50 Floor sales specialist made an assessment and took measurements and proposed carpet and the installation. • Scheduling the installation crew(s). • loose carpet fiber twists at finished edges and transitions (less mentionable). • visible seams in the middle of our Master Bedroom. • (the most critical complaint) unsightly finished edge of the carpet at the top of the steps that meets our 2nd floor Hallway. ... read more

Patty W 

on BBB

5 years ago

THEY DO NOT HONOR THEIR COMMIMENTS. THEY DID NOT CLEAN UP AND SCRATCHED MY FRESHLY PAINTED WALLS. LOOK SOMEWHERE ELSE, IT WILL COST YOU LESS IN THE LONG RUN!!! RUDE INSTALLERS