American Carpet South

Wayne P 

on BBB

a year ago

We had two wonderful experiences with the *** installing crews. We bought vinyl flooring and carpet from ********** and *** set up the installation of the vinyl for one day with the carpet the following day. We couldnt be happier with the professional work done on both jobs. Further, the carpet installers had to move heavy furniture out of two bedrooms and did it perfectly and quickly. We would recommend the **********/*** team to anyone. 

Sheena C 

on BBB

5 years ago

I ordered my carpet and padding through Home Depot and they sent 2 guys out to carpet a huge living room, 3 bedrooms & closets and a hallway. I couldn’t ask for 2 better guys to get the job done! They were fast, efficient and very clean. I’d definitely go through this company again and have even recommended them to multiple people. No complaints here. Great job guys!! 

Ashleigh A 

on BBB

3 weeks ago

We had new vinyl flooring put down in our kitchen with very shotty work completed by the install team. Our carpet was damaged in the process due to them ripping up the tack strip when removing the old vinyl flooring (carpet was no longer secured under the NEW transition strip that they installed). The same employees came out a week later to address the minor issues with the fraying of the base borards but then thought it would be ok to just put a massive amount of glue down under my carpet to "fix" the problem. I spoke to a ... read more

Ashleigh A 

on BBB

3 weeks ago

We had new vinyl flooring put down in our kitchen with very shotty work completed by the install team. Our carpet was damaged in the process due to them ripping up the tack strip when removing the old vinyl flooring (carpet was no longer secured under the NEW transition strip that they installed). The same employees came out a week later to address the minor issues with the fraying of the base borards but then thought it would be ok to just put a massive amount of glue down under my carpet to "fix" the problem. I spoke to a ... read more

Jim L 

on BBB

3 months ago

Worst Experience ever !! Had full house carpeted in 2022 and saw a seam in a major portion of the job. Installers said give it time and it won't be as visible. Had them back about 6-9 months later and they tried to "re-stretch" the carpet but still showed the seam. Told us to have it cleaned and that would solve it. Still visible 6 months later , they came back and "yrimmed the carpet at the seam with a scissors. Still no improvement. Ended up talking to **** , some sort of installation manager, who sent out a third team. Th... read more

Elie J 

on BBB

a year ago

Worst sevice I have ever had. They came to my house for flooring installation. Job was unfinished, cracks and scratches. Very unprofessional. When i called them back they showed up and minutes after they left without shooting a word..never came back...Avoiiiiidd thesse people *********************** 

Yolanda P 

on BBB

a year ago

Today I had 2 projects for my floors the 2 Hispanic guys that ********** use work for ACS Company I thought they were knowledgeable and ready to do the job. They came unprepared. I asked them Where's the plywood to put on the floor before installing the floors he said nothing he asked me what area I needed done I showed it to them 2 section I already told them I paid. He started working on my hallway then he's walking out with the rest of my materials that's left over I went outside calling him to bring my materials and fini... read more

Dianne S 

on BBB

a year ago

Hello, I spoke with ***************************, Installation Manager of American Carpet South, (ACS), telling him how unhappy I was when I saw the carpet being cut in the street. He said, "well that's how it's done for the size of carpet". He was very, very nasty and repulsive when speaking to me! He also lied and said that installers would clean the area, (section of street where new carpet was cut) which was not done. (he asked me if the street had oil marks on it, what does this mean?!?). Additionally, ******************... read more

Claudia M 

on BBB

a year ago

Not only did they NO SHOW once, they NO SHOWED TWICE!! I ended up asking for a full refund from Home Depo. I went to a lot of trouble prepping the areas for installation, also missing a day of work therefore missing a days pay.Had I of read reviews on BBB I would of never bought carpet from Home Depo knowing ACS were the installers.