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American Carpet South
- Contractors
- Passaic, NJ
About this business
Location details
347 Broadway, Passaic, NJ, 07055, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
We had two wonderful experiences with the *** installing crews. We bought vinyl flooring and carpet from ********** and *** set up the installation of the vinyl for one day with the carpet the following day. We couldnt be happier with the professional work done on both jobs. Further, the carpet installers had to move heavy furniture out of two bedrooms and did it perfectly and quickly. We would recommend the **********/*** team to anyone.
I ordered my carpet and padding through Home Depot and they sent 2 guys out to carpet a huge living room, 3 bedrooms & closets and a hallway. I couldn’t ask for 2 better guys to get the job done! They were fast, efficient and very clean. I’d definitely go through this company again and have even recommended them to multiple people. No complaints here. Great job guys!!
We had new vinyl flooring put down in our kitchen with very shotty work completed by the install team. Our carpet was damaged in the process due to them ripping up the tack strip when removing the old vinyl flooring (carpet was no longer secured under the NEW transition strip that they installed). The same employees came out a week later to address the minor issues with the fraying of the base borards but then thought it would be ok to just put a massive amount of glue down under my carpet to "fix" the problem. I spoke to a ... read more
Business response:
Dear Mrs ************ you for sharing your feedback. We're truly sorry to hear that your experience with *** did not meet expectations. We understand how frustrating it is to deal with concerns in your home after a flooring project and apologize for the inconvenience caused.Our team inspected the transition and found it to be secure and properly installed. However, we recognize that the carpet separation created a valid concern. Because the carpet had been restretched shortly before our work, our recommendation was to have t... read more
We had new vinyl flooring put down in our kitchen with very shotty work completed by the install team. Our carpet was damaged in the process due to them ripping up the tack strip when removing the old vinyl flooring (carpet was no longer secured under the NEW transition strip that they installed). The same employees came out a week later to address the minor issues with the fraying of the base borards but then thought it would be ok to just put a massive amount of glue down under my carpet to "fix" the problem. I spoke to a ... read more
Worst Experience ever !! Had full house carpeted in 2022 and saw a seam in a major portion of the job. Installers said give it time and it won't be as visible. Had them back about 6-9 months later and they tried to "re-stretch" the carpet but still showed the seam. Told us to have it cleaned and that would solve it. Still visible 6 months later , they came back and "yrimmed the carpet at the seam with a scissors. Still no improvement. Ended up talking to **** , some sort of installation manager, who sent out a third team. Th... read more
Worst sevice I have ever had. They came to my house for flooring installation. Job was unfinished, cracks and scratches. Very unprofessional. When i called them back they showed up and minutes after they left without shooting a word..never came back...Avoiiiiidd thesse people ***********************
Business response:
We truly appreciate you bringing this matter to the attention of the Resolution Department.After carefully reviewing your order, we understand that ACS is set to return on July 15th to address the concerns with your installation. We assure you that ********** and ACS have been working closely to resolve your concerns. Following the inspection, the District Specialty Manager for ********** has communicated the action plan to ACS, and we are committed to following through on **********'s action plan when they return on July 15... read more
Today I had 2 projects for my floors the 2 Hispanic guys that ********** use work for ACS Company I thought they were knowledgeable and ready to do the job. They came unprepared. I asked them Where's the plywood to put on the floor before installing the floors he said nothing he asked me what area I needed done I showed it to them 2 section I already told them I paid. He started working on my hallway then he's walking out with the rest of my materials that's left over I went outside calling him to bring my materials and fini... read more
Hello, I spoke with ***************************, Installation Manager of American Carpet South, (ACS), telling him how unhappy I was when I saw the carpet being cut in the street. He said, "well that's how it's done for the size of carpet". He was very, very nasty and repulsive when speaking to me! He also lied and said that installers would clean the area, (section of street where new carpet was cut) which was not done. (he asked me if the street had oil marks on it, what does this mean?!?). Additionally, ******************... read more
Business response:
Good Morning,Thank you for bringing this matter to ACS's attention. I want to express our sincerest apologies for the experience you had. I appreciate you taking the time to speak with me yesterday about the incident and for allowing ACS to make things right.I am looking forward to speaking with you later today.Respectfully,ACS ****************
Not only did they NO SHOW once, they NO SHOWED TWICE!! I ended up asking for a full refund from Home Depo. I went to a lot of trouble prepping the areas for installation, also missing a day of work therefore missing a days pay.Had I of read reviews on BBB I would of never bought carpet from Home Depo knowing ACS were the installers.
Frequently asked questions about American Carpet South
How is American Carpet South rated?
American Carpet South has a 4.7 star rating with 3,572 reviews.
When is American Carpet South open?
American Carpet South is closed now. It will open at 9:00 a.m.