This profile has been claimed by the business owner or representative.
National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
Get directions
National Floors Direct are nothing but a bunch of con artists. They come to your home and wheel and deal until they get you to sign a contract give discounts then when they come to do the job they find a problem and if you don’t let them fix whatever they say they won’t guarantee the work my floors cost $2000 more than agreed price I asked to just cancel the job and they said I would loose all my money over $6000 so I was forced to let them do the job and pay 2000 extra. They sent a sales man to price the job and if there wa... read more
I contacted National Floors Direct to get a quote for hardwood flooring for my small home office. They came by in a short time frame, but the sales person, Joe F*******, indicated that I had particle board under my rug that needed to be removed, along with a sub-floor installed. The quote came in very high but they reluctantly agreed to take 15% off to compete with others, but then added $700 back into the quote for the particle board removal and sub-floor addition. A week went by and they showed up to install. The first thi... read more
Where do I start. This company is a joke i wouldn't recommend this company to my worst enemy. First of all we had a sales rep name Carmilio he was up front and genuinely he was working with me and elderly mom on the price and wood i really wanted for a good price. This when everything went down hill the company said they was going deliver and install on Aug 15th mind you the sales rep met us Aug 7th. Some woman called the day before saying we installing the wood on the 17th which wasn't the date we was told. Now the 17th cam... read more
They didn’t do the job in one day as promised costing me moving resources. They tried to install floor molding that didn’t match in size, shape or color. The customer service mgr had me take a picture and send it to him (his name was Chris) for review and he never called me back. I tried calling and texting him with no return contact from him. I was having a family reunion that weekend and the plumber was coming to connect the sink so I had to have the work finished. so we ended up having the installer put in white molding a... read more
How does BBB give this an A+????? Every comment on here is negative. If I could give a minus star, I would. Same as everyone else....they give a four hour window and show up when they want. Installer shows up BY HIMSELF. Says he needs $200 in cash to pay for the glue NFD "forgot" to tell him about. My son is 19 and moving into a home with friends, this is his project. So he reluctantly agreed to give him $200 but he did because he wanted. this done today and the installer said he couldn't promise when the job would be done i... read more
They install wrong color carpet in 2 of 4 rooms and wouldn’t correct
We ordered a carpet install and were given an installation date with the understanding that they would call the morning of and tell us our expected window. They confirmed 12:00-4:00 on 7/30/19.... I got a call at 11:30 am saying they had to cancel. I had already been waiting and took the day off, but when I called and spoke to the manager, Tom, he was less than empathic, rather saying someone broke a leg and there was nothing they could do about it. He gave me a 9:00 am time the next morning and guess what.... I get a call a... read more
Salesman gave wrong information. When tried to verify was delayed for days which led to being beyond the cancellation date. Second salesman 'manager' was supposed to come to our house to resolve. He didn't show. Had to have a lawyer involved to get our deposit back. 1 star is too many. Horrible experience.
I had requested carpeting for my parent's apartment. My father is disabled with Parkinson's disease. The day when the carpet installers were to come, one of them called me first. He asked if I had moved the furniture. I replied highly confused that I thought you were supposed to move the furniture. I had taken out the drawers and stripped the bedding from the bed as instructed. While one of the carpet installers came to see what furniture needed to move, my father had soiled himself in his diaper but not on the carpet. The f... read more
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,354 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.