This profile has been claimed by the business owner or representative.
National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
Get directions
We would not use National Floors Direct again and have luckily told our friends and family not use them when they were looking for places to get their floors done! They didnt appear to care that I took of work twice for an appointment that they did not bother to show to- and they never called me to say they werent coming- I had to call them. They refused to reimburse me for the time that I took off of work. We had to have them come back weeks after the installation of our floors to fix them. We were told that all of their pr... read more
Terrible company full of lies and extortion. They sold me floors only to show up and demand more money immediately in cash or money order to complete the job. Alternatively they were going to run away with my deposit. Worst experience ever.
Ordered flooring. Cancelled within permitted "cancellation period". Emails unresponded to, no refund after nearly 5 weeks. Order # ME10001 . After seeing reviews and BBB complaints, realizing now that I should have done business with a competitor. Still waiting for refund. Sent another letter moments ago.
My parents who are in their late 70's had a floor put in by National Floors Direct 6 months ago . They had a salesman come into their home give them a price and after they agreed the install team came a few days later. After tearing up 1/2 the carpets in the house the installers told them that they would have to pay an additional $250 to have the railings removed so they could put the flooring under them or they were told to leave the housethe way it was if my parents didnt pay by their boss. So my parents paid . Also the mo... read more
Tried to install white crown molding not the same color as floor tried to say I ordered it then wants to charge me $400. for the molding that matches floor. Took my money then did not complete work and refuses to return the next morning Customer service taunts and tones are just unfair when the mistakes are the business and not the customer
The worse company in the world do Not use This company!!!!
My father had National Floors Direct come out to his house to get an estimate on redoing the kitchen floor, 3 bedrooms, a hallway, two staircases, the front hall, living room and dining room. The sales rep came and she was very nice (of course she had to be to push the sale) she approved the colors and wrote them down. She even played we'll give you a veterans / first responders discount, we take good care of our veterans, if you have any issues call me..... Well he did have an issue, a very big issue .. left her a voicemail... read more
The installers were great but what a complete nightmare it was dealing with any manager, sales person, or customer service representative from this company. To start, I placed an order for carpet and kitchen flooring. I was aggressively sold to and told to place an immediate deposit of $1,000. After the "3 day cancellation period" I was told the deposit check bounced. (This was impossible.) The sales manager, Tonya, told me she was looking into the issue but wanted to send another representative to my house to collect anothe... read more
High pressure sales, once in your house will not leave without a contract. They play on the good nature of people, not wanting to yell at the salesman. We had to say yes, to make him leave, and then realized it is next to impossible to cancel. They cashed our check after we immediately called and cancelled the order, and again they turned to their high pressure sales. This is a dishonest company, that likely calls there customers suckers in business meetings. They give you unreasonable method of mailing or sending a telegram... read more
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,354 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.