RC Willey Home Furnishings

BRANDON G. 

on BBB

3 years ago

Placed order during a sale. Order was successfully placed, confirmed via an email order conf, and my credit card charged, and the transaction had even posted. I soon come to find an email from their orders **** that my order had been cancelled due to a "discounting issue" and was offered a whopping, get this, $25 coupon to make up for it, if I'd like to call and place the order again.... mind you the sale was over so that insane $25 off coupon wouldn't even come close to the hundreds I was supposed to get off, not including ... read more

BRANDON G 

on BBB

3 years ago

Placed order during a sale. Order was successfully placed, confirmed via an email order conf, and my credit card charged, and the transaction had even posted. I soon come to find an email from their orders **** that my order had been cancelled due to a "discounting issue" and was offered a whopping, get this, $25 coupon to make up for it, if I'd like to call and place the order again.... mind you the sale was over so that insane $25 off coupon wouldn't even come close to the hundreds I was supposed to get off, not including ... read more

Pam B 

on BBB

3 years ago

Received a new appliance package and the fridge is missing some of the finish. I was told that it was cosmetic and not covered. Paid extra for extra warranty coverage and was still told that is not mechanical and I'll have to live with it. Misrepresented the warranty and delivered damaged goods. 

Matthew L 

on BBB

3 years ago

Buyer beware RC Willey not honoring their contracts!A store cannot legally raise the price of an item once you have paid for it. If the store accepted a check, cash, or placed a charge on a customers credit card, this is considered a completed written contract, regardless of whether the item has been delivered or picked up and whether or not it is actually in the customers possession.I had paid invoices on items purchased and in my order history. All of a sudden my order history was wiped clean and called support. They said ... read more

Ryan S 

on BBB

3 years ago

On May 20th I was contacted by salesman that my dining room table set was in stock. I called for the scheduled delivery which was June 11th. In preparation I disposed of my current dining room set the 9th. On the 11th all that was delivered was the dining room chairs. I called my salesman and was informed the table was 3 weeks out. Now my family is left with out a dining room table. After this purchase I will be canceling my rc willey account. 

Jenna D 

on BBB

3 years ago

My husband and I purchased a brand new washer and dryer from RC Willey and a few months ago our dryer caught on fire. At the time, the dryer was less than two years old. We had purchased the warranty so we immediately filed a claim. RC Willey started the process with a local company to get someone out here to check the dryer. That was about 4 months ago. The company has since replaced the part they said was faulty but I still have a worthless dryer that doesn't work! They said they attempted to call RC Willey and was hung up... read more

Jeffery G 

on BBB

3 years ago

I had purchased a relatively expensive sectional from the ********* location in ********* and paid for the delivery. On the day of the delivery it was delivered to my neighbors home, they brought the sectional into my neighbors home, set it up, and left. The online track widget informed me that the delivery was one stop away, so I had assumed that my neighbor had ordered something as well. After they were done loading it into my neighbors home, the delivery was marked as completed and they left. I was able to get into contac... read more

Tracy C 

on BBB

3 years ago

Went to the Steamboat location in search of flooring in the beginning of March. Had our home measured, found flooring we liked and placed the order on March 24th for install on April 25th having also picked out the baseboard to be included at install and paid for the order in full. Keeping in mind we purposely scheduled the install a MONTH OUT as we were in no rush and also wanted to make sure everything would be delivered/in stock with all of the supply chain issues happening. The Wednesday before our scheduled install, nea... read more

Bill S 

on BBB

3 years ago

Still scratching our head, 10 years ago we had carpet and pad installed by RC Willey ******** *****. 104 sq. yards of carpet.Now we get an estimate for new carpet same house same floor plan, and they come up with 127 sq yds of carpet, 2022 same house? We called and ask why so mush more carpet. They reworked the plan and now come up 119 sq yds. to us that's 15 yards of waste. and $646.65 extra. .