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RC Willey Home Furnishings
- Furniture Stores
- Rocklin, CA
About this business
Location details
6636 Lonetree Blvd, Rocklin, CA, 95765, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Im very disappointed with your company. I bought a power reclining seat from you four years ago. I called to see if you had a service call to look at them. He said he would get foam for them and frame for one of them. Then you sent me a text saying parts not available and you charges $99 for nothing. You should have furniture that lasts for more than four years. We have bought everything in our home you from dish washer *************** table and chairs,tv beads we have spend thousands of dollars with you but never again and ... read more
Business response:
We apologize for any inconvenience caused by the manufacturer not providing parts for your loveseat. We know that can be very frustrating. For potential assistance or refund for your $99 service fee please call our Meridian location at ************.
What a horrific experience! We have filed a claim three times to get a replacement cover for a couch. The first time they sent the incorrect part. They told us they would send the correct one, it never showed up. On to the third claim for the same thing. Now we are being told they can't help us. Do yourself a favor. Shop elsewhere.
Business response:
I apologize for the inconvenience and frustration you have experienced. Our records show that our extended warranty department tried to contact you shortly after your claim was started to get a clear picture of the casing that needed to be replaced, but they were unable to reach you due to not having an updated phone number. In the text conversation you have had with our extended warranty this week, you stated that you got rid of the seat casing you needed to have replaced. Due to the unauthorized disposal, we can no longer ... read more
I unfortunately had to file bankruptcy - RC Willey showed up as a creditor as they do (I have heard lol)) and they did. I had paid my account off for a for years and decided in May of this year to use my account to purchase a dishwasher - I ended up having to file as I stated above bankruptcy - lost my job. I reaffirmed the pay off amount for the dishwasher - fine, great! I have been trying for weeks to pay this amount and they have made it impossible to do so my cancelling my online account, cancelling the account to call i... read more
Business response:
Hi *****! We are unable to discuss account information on online forums, such as online reviews, chat, or emails. Please call our call our billing department at ************ for any assistance on your account. They are open from 7 am to 8 pm MT Monday through Saturday.
As a general contractor, *** purchased from RC Willey many times and used their delivery service frequently. Unfortunately, my experiences have been consistently disappointing, and my most recent one was the worst yet.While installing my new refrigerator, their delivery team caused the electrical outlet to spark and fail completely. Instead of taking responsibility or offering any compensation, they dismissed the issue and left me with the cost and hassle of fixing it myself.This is not the first time Ive had problems with t... read more
Business response:
*******, we apologize you did not have the best experience with us and the frustrations you have had.Would you be willing to E-Mail us at ******************************************* with your Account number, Phone number, or Order number with some more explanation of what happened, so we can look into your issue further?Thank you.
Buying a mattress from RC Willey has been one of the biggest mistakes Ive ever made as a customer. I started with a Tempur-Pedic medium queen, and within days it sagged so badly that my back pain became unbearable. It felt cheap, flimsy, and nothing like the premium product they claim to sell. When I tried to fix the problem through their so-called comfort exchange, I ended up with an Aireloom extra firm that was somehow even worse. Its lumpy, uneven, and so uncomfortable that I wake up feeling worse than when I went to bed.... read more
Business response:
Hi Nazin! I apologize for the inconvenience and frustration you have experienced. Mattresses are items that aren't returnable, but we do recognize that not every mattress will work for every person and that is why we offer our comfort exchange. It is a one-time courtesy, but if you are having issues with the new mattress you selected, you can try calling our ********* store at ************ to speak with your salesperson to see if they can make any exceptions for you. I cannot guarantee that they will be able to do so, but th... read more
Husband and I got our carpet on a deferred interest plan. **************** admitted that the reason there is interest on our account is due to the agent not putting in the expiration date. Now they wont waive all the interest that we shouldnt even have in the first place. I do not recommend them at all at this point.
Business response:
Hi ******** I apologize for the inconvenience and frustration you have experienced. We appreciate your feedback. You will need to call our billing department at ************ for assistance with your account. They are open from 7 am to 8 pm MT Monday through Saturday.
Dishonest to the core. Selling GE Refrigerators without disclosing that they are not GE. ******* to a **************** They say you have to use ** warranty but you can't get ahold of **. Their system is down. You can't make an appt on line. You have to hold for 45 minutes and you may not get anyone. They have no service. **************** is a joke. Don't buy ** and don't buy from RC Willey
Business response:
Hi ********! The fridge you purchased is under **'s first year warranty. RC Willey does not repair appliances and so you have to work with ** directly for service. You can do that either by calling them or submitting a service request online. The number you have been provided multiple times in your other reviews is accurate and does connect to GE. We have tested it to confirm. That number again is ************. The website to submit online service request is also working as normal, that has also been tested. You can find tha... read more
Bought washer/dryer. Paid for delivery and installation. Incompetent deliver drivers dropped it in my hallway and left it. Refused to hook it up. I PAID for this service. Management did not even offer a refund or solution. 70 years old. Spent close to $2700. DoNOT buy from R C Willey unless you want to be cheated
Business response:
Hi *****! I apologize for the inconvenience you experienced. Our drivers were unable to install your washer and dryer due to your home not having accessible plugs or drainage for the appliances. The pictures they took of your delivery do show the washer and dryer put in place, not left in your hallway. Our drivers can only do basic set up and everything needs to be accessible for them to complete the set up. Please call our Reno store at ************ if you need any other assistance.
Poor quality furniture, will do anything not to honor warranty.
Business response:
Hello ********, we apologize you did not have the best experience with us.Would you be willing to E-Mail us at ******************************************* with your Account number, Phone number, or Order number alongside a brief explanation of what happened, so we can look into your issue further?Thank you.
Frequently asked questions about RC Willey Home Furnishings
How is RC Willey Home Furnishings rated?
RC Willey Home Furnishings has a 4.6 star rating with 12,593 reviews.
When is RC Willey Home Furnishings open?
RC Willey Home Furnishings is open now. It will close at 9:00 p.m.