RC Willey Home Furnishings

Raechell G 

on BBB

4 months ago

Poor quality furniture, will do anything not to honor warranty. 

Marissa C 

on BBB

5 months ago

Have shopped here previously and had a good experience. **************** from the front door, to the sales floor, to the register was 0/10. 

Pam L. 

on BBB

5 months ago

We ordered a dryer in Oct it came and did not work delivery tech said there where none left in warehouse. After supervisor next day said there was 2 in warehouse and changed our order we told them we wanted a different dryer she changed order again and didn't check the 12 months no interest. I got a late payment notice looked at it and noticed an interest charge. I went on line and made a payment. I have never had a late payment in over 5 years. I called and asked them to look into it she said all supervisors where in a meet... read more

Lizbeth B 

on BBB

5 months ago

We purchased a couch from R.C. Willey last April and a few months later the seats began sinking in. We called RC Willey to have them come out and look at it/replace the defective couch. The service tech came out to look at and said it was in fact defective and they would be ordering the replacement seats for us. We then got a phone call from customer service saying the parts would not be available until February comes and goes and we call them to ask what was up with the couch parts. They then said yeah more like April. (Min... read more

Dawn W 

on BBB

7 months ago

I had purchased below which arrived damaged. Reaching out to RC Willey I was instructed to work with the vendor directly to request replacement parts. During my next move the cabinet collapsed. Extremely poor quality and service.Adept Storage Craftsman Oak Storage Cabinet ADEPT STORAGE CABINET OAK 422474/ADPT_CBNT SKU : 111......47 

Tony F 

on BBB

7 months ago

Wow, what a terrible purchase/customer experience at ********************** today. It began when I purchased a product on-line at what seemed like a good deal. The product arrived (eventually!) and, alas, it was the wrong item. It was, in fact, the version/model beneath the one I ordered. I ordered the Wiim Amp Pro. They sent me the Wiim Amp. It's like ordering the 6 cylinder motor on a new car and the dealership delivering you the 4 cylinder motor and then telling you "well they look the same"...which is what they basically... read more

Kelly J 

on BBB

7 months ago

If I could leave less than one star for the *** location and warranty department I would. I purchased both a dishwasher and a range on the same day and was emailed invoices of both. Both stating that I had extended warranties. They are lying and saying I do not after the dishwasher they sold me after 14 months burned a hole through the metal of the dishwaher and could have burned down my house. Such awful customer service and I will never purchase from them again. Do not purchase from here and DO NOT use their extended warra... read more

Daniel C 

on BBB

8 months ago

wow! what a way to drop the ball!!placed an order online mid December for a bluetooth speaker. After over a week of the order not moving according to the online order status, I called customer service and was informed that the order was going to get cancelled because they didn't know when they were going to have it in stock. So, after this situation ruining our Christmas gift fornsomeone, we placed a new order for a similar item right after Christmas. guess what? today, January the 8th the online order was still showing as s... read more

Shareena M 

on BBB

8 months ago

I had purchased a table from them back in 9/95/24 and I had paid full price. My table was delivered to me about a week later. The table top was marble and it had come with chips and cracks. Two of the chairs that were delivered were also damaged. I called the sales *** and he stated he was going to order another 2 chairs and a new table top. Another 2 weeks later comes that chairs and the third table as also delivered that was cracked. Meanwhile I was out of state and had to hire someone to come and meet ** ***** for the del... read more