RC Willey Home Furnishings

Sean H. 

on BBB

2 years ago

The quality of their furniture is fairly high and they have a good selection. My main complaint is with their financing system. If you aren't able to pay down your credit account quickly, interest accrues at an exponential rate, negating any previous payments. They also charge interest on interest, an arguably unethical business practice akin to that of a predatory lender. If you are a few days late on a payment, they report it to the credit bureaus immediately and begin sending threatening letters and calls from their colle... read more

Duane P 

on BBB

2 years ago

The RC Willey store in ******* ** deserves 0 rather than 1 star. We purchased on ** stove 10/26/22 from a sales person who said this was a great model. We tried cooking with it for a month. It either over- or under-cooked consistently. We went back to the store, spoke to the same sales person who said that they had gotten similar complaints from several customers (?!!!! why not give customers that info before they purchase?!!!). Regardless, he gave us the name of an appliance repair company who he said would fix the problem.... read more

Nicholas O 

on BBB

2 years ago

I've bought thousands of dollars of merchandise from RC Willey over the years, so much so that I've no immediate need for any household items. I recently paid off my **** dollar credit payment on a high-end "Cafe'" range. I went to RC to buy a airfryer (it's the only thing I've needed to buy since the range) and use the credit of $80.88 that my original bill STATES will be available. "This order will earn a $80.88 rebate when complete." So, I called ***** at the corporate office who told me, "if you have the email with the r... read more

Kc M. 

on BBB

2 years ago

This place is the WORST with their delivery service and professionalism. They say they will be delivering on a certain day and they set one time up then they keep changing it several times that day then never show up. Then they can't reschedule for a couple days later. What the h*** is this? U can spend thousands of dollars with this place and they still treat you like c*** This will be the last time I order anything from them. Get ur guy's act together or hire new people who can do the job right..... 

Jay F 

on BBB

3 years ago

I purchased a new sofa and loveseat last June and paid for fabric protection. I contacted warranty about and issue with the two main cushions on couch and loveseat, they sent an inspector out to look and submit claim 6/23 . He said it would be taken care of by *********** or manufacture but no worries. I contacted *********** again on July 18 they said they have been busy and they were sorry and the new cushions covers were ordered. Today I called again and spoke with an agent named ****** who said it was reviewed and now ha... read more

BRANDON G. 

on BBB

3 years ago

Placed order during a sale. Order was successfully placed, confirmed via an email order conf, and my credit card charged, and the transaction had even posted. I soon come to find an email from their orders **** that my order had been cancelled due to a "discounting issue" and was offered a whopping, get this, $25 coupon to make up for it, if I'd like to call and place the order again.... mind you the sale was over so that insane $25 off coupon wouldn't even come close to the hundreds I was supposed to get off, not including ... read more

BRANDON G 

on BBB

3 years ago

Placed order during a sale. Order was successfully placed, confirmed via an email order conf, and my credit card charged, and the transaction had even posted. I soon come to find an email from their orders **** that my order had been cancelled due to a "discounting issue" and was offered a whopping, get this, $25 coupon to make up for it, if I'd like to call and place the order again.... mind you the sale was over so that insane $25 off coupon wouldn't even come close to the hundreds I was supposed to get off, not including ... read more

Pam B 

on BBB

3 years ago

Received a new appliance package and the fridge is missing some of the finish. I was told that it was cosmetic and not covered. Paid extra for extra warranty coverage and was still told that is not mechanical and I'll have to live with it. Misrepresented the warranty and delivered damaged goods. 

Matthew L 

on BBB

3 years ago

Buyer beware RC Willey not honoring their contracts!A store cannot legally raise the price of an item once you have paid for it. If the store accepted a check, cash, or placed a charge on a customers credit card, this is considered a completed written contract, regardless of whether the item has been delivered or picked up and whether or not it is actually in the customers possession.I had paid invoices on items purchased and in my order history. All of a sudden my order history was wiped clean and called support. They said ... read more