This profile has been claimed by the business owner or representative.
RC Willey Home Furnishings
- Furniture Stores
- Meridian, ID
About this business
Location details
3301 E Lanark, Meridian, ID, 83642, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 10:00 a.m. to 9:00 p.m. | |
| Tue | 10:00 a.m. to 9:00 p.m. | |
| Wed | 10:00 a.m. to 9:00 p.m. | |
| Thu | 10:00 a.m. to 9:00 p.m. | |
| Fri | 10:00 a.m. to 9:00 p.m. | |
| Sat | 10:00 a.m. to 9:00 p.m. | |
| Sun | Closed |
Super dishonest company and personnel. Sales person, *********************** (#*****), assured us that for a special order you could put 20% on a non RC Willey card and then once the order is delivered, the whole amount could be placed on the RC Willey card. Turns out he lied to get the commission and the store manager, ****, has confirmed that it doesn't matter what the salesperson tells a customer, as they will not honor it. When I asked to speak with the district manager to hopefully come to a resolution, **** told me I c... read more
Business response:
Thank you for the review and feedback, we apologize for the negative experience you have been having with your special order and the store location. We reached out to the ******* store location to get some more information and we can see that **** had offered a resolution to give you a Courtesy 20% on your Regular Credit plan and that you were going to speak to corporate before making your decision. If issues continue to arise from this or another issue altogether is happening please reach out to us at **********************... read more
I Bought the ****** Ocean Blue Convertible Sectional Sofa Bed~with chaise-*************************** was on sale for about $500. It lasted about 6 mos and the back cushions wouldnt go back anymore to sleep on. The sides are breaking off, the legs are breaking off, the whole thing is a piece of rubbish. And Ill never buy anything again from this place. Worst return policy with no room for warranties
Business response:
Hi ******! Please email us at ******************************************* with your order number, phone number, or account number so we can look into this for you.
The quality of their furniture is fairly high and they have a good selection. My main complaint is with their financing system. If you aren't able to pay down your credit account quickly, interest accrues at an exponential rate, negating any previous payments. They also charge interest on interest, an arguably unethical business practice akin to that of a predatory lender. If you are a few days late on a payment, they report it to the credit bureaus immediately and begin sending threatening letters and calls from their colle... read more
Business response:
We are sorry you feel that you are being taken advantage of with regards to your credit.I reviewed your account and you have been 30+ days late 21 out of the past 24 months. 8 of those 90+.With this credit history there is no way we could waive any of your late fee.
The RC Willey store in ******* ** deserves 0 rather than 1 star. We purchased on ** stove 10/26/22 from a sales person who said this was a great model. We tried cooking with it for a month. It either over- or under-cooked consistently. We went back to the store, spoke to the same sales person who said that they had gotten similar complaints from several customers (?!!!! why not give customers that info before they purchase?!!!). Regardless, he gave us the name of an appliance repair company who he said would fix the problem.... read more
Business response:
*****, we reached out on Yelp yesterday as well. Would you be willing to send us an order number or account number to ******************************************* so we can look more into this for you?
I've bought thousands of dollars of merchandise from RC Willey over the years, so much so that I've no immediate need for any household items. I recently paid off my **** dollar credit payment on a high-end "Cafe'" range. I went to RC to buy a airfryer (it's the only thing I've needed to buy since the range) and use the credit of $80.88 that my original bill STATES will be available. "This order will earn a $80.88 rebate when complete." So, I called ***** at the corporate office who told me, "if you have the email with the r... read more
Business response:
****,If you go to the following link: ********************************************************************************************* under features, it clearly states that rebates are issued 2 times a year.
This place is the WORST with their delivery service and professionalism. They say they will be delivering on a certain day and they set one time up then they keep changing it several times that day then never show up. Then they can't reschedule for a couple days later. What the h*** is this? U can spend thousands of dollars with this place and they still treat you like c*** This will be the last time I order anything from them. Get ur guy's act together or hire new people who can do the job right.....
I purchased a new sofa and loveseat last June and paid for fabric protection. I contacted warranty about and issue with the two main cushions on couch and loveseat, they sent an inspector out to look and submit claim 6/23 . He said it would be taken care of by *********** or manufacture but no worries. I contacted *********** again on July 18 they said they have been busy and they were sorry and the new cushions covers were ordered. Today I called again and spoke with an agent named ****** who said it was reviewed and now ha... read more
Placed order during a sale. Order was successfully placed, confirmed via an email order conf, and my credit card charged, and the transaction had even posted. I soon come to find an email from their orders **** that my order had been cancelled due to a "discounting issue" and was offered a whopping, get this, $25 coupon to make up for it, if I'd like to call and place the order again.... mind you the sale was over so that insane $25 off coupon wouldn't even come close to the hundreds I was supposed to get off, not including ... read more
Business response:
Customer placed an order for an arcade machine online and a mattress adjustment code took $300 off it in error (electronics do not qualify for the Serta $300 off). Customer was informed that he did not qualify and that it was added in error (the code has since been fixed, it was live for an hour), and was given a full refund for what they spend. They were also informed that while we cannot give them the $300 mattress discount we can give him $25 off for the inconvenience. Customer was not interested in using that discount to... read more
Placed order during a sale. Order was successfully placed, confirmed via an email order conf, and my credit card charged, and the transaction had even posted. I soon come to find an email from their orders **** that my order had been cancelled due to a "discounting issue" and was offered a whopping, get this, $25 coupon to make up for it, if I'd like to call and place the order again.... mind you the sale was over so that insane $25 off coupon wouldn't even come close to the hundreds I was supposed to get off, not including ... read more
Business response:
Customer placed an order for an arcade machine online and a mattress adjustment code took $300 off it in error (electronics do not qualify for the Serta $300 off). Customer was informed that he did not qualify and that it was added in error (the code has since been fixed, it was live for an hour), and was given a full refund for what they spend. They were also informed that while we cannot give them the $300 mattress discount we can give him $25 off for the inconvenience. Customer was not interested in using that discount to... read more
Frequently asked questions about RC Willey Home Furnishings
How is RC Willey Home Furnishings rated?
RC Willey Home Furnishings has a 4.6 star rating with 13,799 reviews.
When is RC Willey Home Furnishings open?
RC Willey Home Furnishings is closed now. It will open at 10:00 a.m.