RC Willey Home Furnishings

Bridgette T. 

on BBB

5 years ago

I purchased a RAF sectional with chaise on 6/4/2020 which was out of stock with a promise date towards the end of June. On June 30th I called RC willey delta shores to check on my order and they said it was back ordered and will be in stock two weeks into July. I waited about a week and finally received a shipping notification with no phone call from RC willey at all stating my order arrived or what date would work for delivery just that my purchase would arrive on July 15th. On Wednesday July 15th the delivery driver showed... read more

Gayle O 

on BBB

5 years ago

Failed to meet their promise twice! I purchased a dining room set and from the beginning the sales rep could care less. I noticed a difference in her service compared to the others. I was happy to be handed off to another associate when I went to the window to apply for the Blue Rewards Membership. Furniture was supposed to be delivered on July 2nd but wasn’t. I went to the store the next day to inquire and they said the order was never placed. They set a date to deliver on July 14th but when they got here the delivery rep s... read more

Shawn N 

on BBB

5 years ago

Besides from inventory being extremely low, the salesman was very helpful. When I went to the cashier to pay, there was one window open. There was 16 windows, all with a closed signs and I counted six people back in the cashiers area. I watched my salesman leave to go home as I waited for over 20 minutes. I was the second person in line. I felt sorry for the 10 people behind me in line they had to wait for however long it was going to take them to purchase their item and get out of there. They were more than happy to sell me... read more

Christine B 

on BBB

5 years ago

We have been longtime customers w/ RC Willey, and had a charge account with them for several years. In the past couple of months we had multiple billing errors, resulting in charges to both our charge account and personal checking account that were not authorized by us. We ended up cancelling our charge account, and will be hesitant about shopping there in the future due to their lack of security of their customer's financial accounts. With that being said, we have always been satisfied with our furniture and items purchased... read more

Mark B 

on BBB

5 years ago

We purchased a sofa and love seat 2 years ago. After one year the sofa was replaced under warranty. Now, another year has passed. The sofa went in again and was repaired under the extended warranty and the love seat which broke in the same way was not repaired or replaced because it had no warranty left. The quality of the furniture is deplorable. The love seat is basically trash and the $1000.00 we spent was a complete waste. I have no confidence that the sofa will last another year. RC Willey will not even discuss some kin... read more

Boone 

on BBB

5 years ago

My ex-wife’s (girlfriend at the time) mom works there and they compelled me to fill out a credit application. A few days later my girlfriend asked me very specific questions about my credit history. I feel that my personal credit information was shared with my, at the time, girlfriend. On top of that, my ex-wife was a convicted felon at the time and had fraud in her list of charges. I feel RC Willey does not follow its own PCI compliance rules 

Curtis R 

on BBB

5 years ago

Purchase at your own risk. I have had so many issues with a couch we bout in November and have had it break 3 times among other issues. Their latest attempt to "fix" the issue showed they could care less about their customers. BUYER BEWARE 

Sherl C 

on BBB

5 years ago

We purchased an LG TV. Wants to be always close the salesman had no interest in providing us with additional information or accessories that I need to purchase. We are told that the item would be available for pick up within a few minutes but it took nearly 2 hours. Saying that they’re very interested in selling you something but not interested in providing follow up. 

james b 

on BBB

5 years ago

terrible service,told me three different dates when my product that i was charged for would arrive in there local warehouse. Each time it never arrived. Finally they told me they would not be receiving any more. I will look elsewhere, permanently.