Birdeye aligns the NPS calculation logic in line with the industry norms
Birdeye has standardized the NPS calculation used in the platform to be inline with the industry norms. Identification of Promoters, Passives, and Detractors is further simplified.
Birdeye introduces Data Export Authentication for Enhanced Security
As a measure of enhancing data security, Birdeye takes another step by introducing data export authentication. Users will now need to authenticate themselves before downloading contact information from emails.
Now, control your surveys better with survey access control
Business owners can now edit the access rights for all users to maintain complete confidentiality for survey questionnaires and responses.
Birdeye enhances Reports for better data presentation
With improved graphical orientation, Birdeye's new reports are better in terms of data consumption and presentation.
Birdeye launches enterprise-grade User Management
Birdeye has launched enterprise-grade user management for multi-location businesses. Businesses will be able to add, remove and update users at the enterprise as well as location levels.
Birdeye Reports revamped with improved usability
Birdeye's reporting platform offers intuitive reports focused on visual elements. It is simple, user-friendly and visually optimized for better projection and understanding.
Birdeye introduces Customer Experience Reports
Users can now analyze customer experience template's effectiveness with easy to view reports.
Birdeye makes Webchat more intuitive and user-friendly
Birdeye has released a new Webchat user interface that's more intuitive and easy for use. The new Webchat will be available for business websites, paid profiles, and free profiles.
