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CUSTOMER HEROES

Meet the top customer experience leaders

Learn how these experts provide unparalleled customer experience, fuel growth, and make their business the best.

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Customer Experience Heros

Jim Mizes feeds business growth with customer happiness

Jim Mizes puts the voice of the customer at the center of building formidable brands like Blaze Pizza, Freebirds, Jamba Juice and Noah’s Bagels.

Jim Mizes

Meet the other heroes

Holly Carroll Tile

Holly Carroll

VP, CS & CALL CENTER OPS

DAVID’S BRIDAL

Holly Carroll transforms people, processes and technology to deliver magical moments.

Ken Norquist Tile

Ken Norquist

DIGITAL MARKETING MANAGER

AXIA WOMEN’S HEALTH

Ken Norquist commits himself to constantly improve the patient experience.

Claire Pickens

Claire Pickens

SENIOR DIRECTOR OF OPERATIONS

THRIVE AFFORDABLE VET CARE

Claire Pickens streamlines processes to ensure she and her team care for every pet.

Sarah Eisenbeisz Tile

Sarah Eisenbeisz

Director of Marketing

Kitchen Tune-Up

Sarah Eisenbiesz transforms experiences for America’s kitchen remodeling franchise system.

Walt Weisner Card

Walt Weisner

Chief Operating Officer

BlueJeans

Walt is one of the pioneers of customer experience in the SaaS industry.

Bobby Brown Card

Bobby Brown

Global Head of Success

MessageBird

Bobby Brown puts customers first and builds first-class teams that soar to success.

Scott Hansen Card

Scott Hansen

Senior Director, National Sales Center

Extra Space Storage

Scott Hansen brings an innovative and data-driven approach to customer experience.

Card Laura Carroll

Laura Carroll

Senior Manager, VOC

Brother International

Laura leads a comprehensive Voice of Customer program to solve consumers' challenges.

Ashley Cash

Ashley Cash

SR Manager of CX

Globelife

Ashley Cash bridges the gap between the voice of the customer and customer experience.

Ash Eldifrawi

Ash ElDifrawi

CMXO

Aspen Dental

Ash leads the evolution of CMOs to CXOs in a world where experience is king.