Social Media Software

Scale your social presence across locations with AI

Use a single AI-powered dashboard to create social posts, manage your social presence 
across locations, and engage with 
customers seamlessly.

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Social Media Software

The #1 AI social platform for multi-location brands

Social built for local

Create and publish personalised social posts for multiple locations with ease.

All-in-one

Manage social presence, online reputation, and customer experience from one powerful, unified platform

AI powered

Craft and refine engaging social posts and images through the power of AI.

Social
Social Publishing Agent

Say goodbye to slow, manual social media planning

The Social Publishing Agent takes the guesswork out of content planning. Choose your preferred sources like top-performing posts, holidays, competitor content, and industry trends. BirdAI generates brand-consistent, hyperlocal content tailored to each location and service line. You can set your brand style, content rules, and 
publishing preferences.

Whether you want posts added as drafts, sent for approval, or published automatically, the choice is yours. It even schedules at the best times for reach and engagement. This is social publishing designed to save you time, increase consistency, and grow your presence across every location.

Multi-Location Social

Drive growth with a Localised social media strategy

Boost your visibility and customer engagement by establishing a unique social media identity for every location. Our comprehensive social media management tools enable you to create tailored content that resonates with local audiences and drives business growth.

multi-location-social
Bulk Publishing

Streamline social publishing across networks and locations

Easily scale your social media efforts with bulk publishing tools that customise posts for each channel and location. Utilise personalisation tokens to automatically tailor content for every location, ensuring each post is both personalised and locally relevant.

Bulk Publishing
Social Publishing

Generate engaging social content with AI

Effortlessly create engaging posts with Birdeye Social's AI powered content generator. Tailor content specifically to your industry and customers, and receive contextually relevant image recommendations based on your prompts to bring your posts to life.

Social Publishing
Brand AI

Speaks your voice and understands your context

You can configure BirdAI to speak in your brand voice, understand your business goals, and follow your content rules—across every post and platform.

Brand AI Social
Social Scheduling

Manage your social calendar

Schedule multiple posts across accounts and networks simultaneously and track them all through an intuitive visual calendar — filtering by date, status, channel, location, and region.

Social Scheduling
Best Time to Post

Time your posts perfectly for maximum impact

Get AI powered suggestions on the best time to publish your social content. Get multiple suggestions by channel and the desired goal such as maximising reach or engagement. View post performance across days and time slots to identify performance trends and optimise your content performance.

Increase Engagement
Post Library

Build a shared library of social posts

Build a library of pre-approved posts that can be quickly published by location managers. Repurpose proven posts to boost engagement and streamline your publishing process.

Post Library
Approval workflows

Streamline approvals with automated workflows

Seamlessly collaborate, review, and approve content in real-time, ensuring a flawless brand presence. Empower locations to create their own posts and route them to corporate for approval to ensure on-brand and consistent content across locations.

Approval workflows
Social Engagement

Monitor social engagement

Engage your followers in real time with instant notifications — answering questions, responding to comments, and driving the conversation around your brand from a centralised inbox.

Social Engagement
Social Reporting

Track performance by location

Measure top performing content, social reach, engagement, and audience growth by location or region — uncovering insights and trends you can use to optimise social strategy.

Social Reporting
Competitor Profile Performance Report

Stay ahead of your competition

Get in-depth insights into your competitors’ social performance. Keep tabs on their audience growth across channels, their publishing behaviour, and how their audience engages with their content. Use these insights to enhance your own social strategy.

Competitor Profile Performance Report

Do more with Birdeye Social AI

Birdeye customers get results

See all case studies
Meghan S. Bingham
Valley Veterinary Logo
It's so important for each of our practices to share their own personalities so they can keep that authentic local presence. Birdeye Social allows us to post across locations while still connecting with our communities.
Meghan S. BinghamSenior Operations Manager, Valley Veterinary Care
Christina Lamotta
Prd Panania Logo
It has been so efficient to post advertising onto our multiple social platforms from 1 central location! We also find it really convenient to have various templates established for different client types.
Christina LamottaMarketing Manager, PRD Panania
Carly Dodd
Pacifica Logo
The new ability to have social through the Birdeye app has been amazing. We can take a photo of someone doing an activity, upload it directly through the phone to the Birdeye platform, and then we get it at the corporate office immediately.
Carly DoddContent Manager, Pacifica Senior Living
See all case studies

Frequently Asked Questions

Does Birdeye Social support Facebook and Instagram?

Yes, Birdeye Social supports both Facebook and Instagram. You can create, publish and schedule posts for both the platforms. You can create Instagram Stories, Reels, and also link in bio from Birdeye dashboard.

What is BirdAI?

BirdAI is the AI and NLP engine that powers the Birdeye platform and offers local businesses all the AI tools needed to attract, convert, and delight customers. It helps them optimise their customer feedback management, enhance their customer interactions, increase productivity and drive better business outcomes.

Do I have to pay additionally for BirdAI features in Social?

No, BirdAI is available at no additional cost.

How much does Birdeye Social Media management tool cost?

Birdeye Social is just $50 per month for single location accounts. For multi-location accounts, we offer Birdeye Social at a significantly discounted rate — reach out to learn more.

Why are social media management tools important?

Reference the importance of social reputation management. After search, social channels are the most popular source of brand research.

What is the best tool to schedule social media posts?

While there are many social media management tools, only one is attached to the leading, all-in-one online reputation and customer experience platform.

How can social media promote local business?

Social media gives local businesses a way to offer their customers a quick, convenient, and positive experience. With the right social media management platform, you can quickly respond to questions, concerns raised in direct messages and comments, and negative reviews to create a strong online reputation.

Why is social media marketing important for local business?

Local businesses who prioritise creating a strong social media presence unlock a great way to connect with their customers, engage new leads directly, and share their brand on today’s most popular channels.

Resources

2024 Social media toolkit

2024 Social media toolkit

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