Survey Software

Measure and enhance customer sentiment

Collect valuable customer feedback and leverage AI to analyze sentiment and provide actionable insights to enhance experience.

Review Sites Logo
survey-software

Surveys, simplified

Create, customise, and send surveys that get a response, not an eye roll. Make it effortless for customers to respond.

Powered by AI

Use AI-driven analysis to understand feedback and find ways to improve customer experiences.

All–in-one

Send survey requests on auto-pilot and quickly act on feedback to resolve issues, improve reputation, and drive revenue.

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AI Summaries

Summarise feedback in seconds

With just one click, BirdAI instantly generates concise summaries of survey responses, whether by survey or individual question. Quickly sort and analyze feedback to find the insights you need, effortlessly.

Sentiment Score

Understand customer sentiment at scale

Get to the heart of how customers truly feel about your business with detailed insights into their sentiment about your brand across locations based on feedback from online reviews and customer surveys.

Create surveys in seconds
Survey Builder

Create surveys in seconds

Create, test, and modify surveys in just a few clicks. No coding or special skills required.

Survey Builder
Pulse Surveys

Increase response rates with text surveys

Use text-based survey requests to boost open rates and receive instant responses.

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Survey Campaigns

Trigger surveys automatically

Reach your audience anytime, anywhere. With our automated survey campaigns, you’ll get the feedback you need without any extra effort.

Send requests on autopilot
Issue Resolution

Act on feedback instantly

Use survey data to make things right with unsatisfied customers or request referrals from your biggest fans.

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AI Driven Analysis

Drive growth with data

Use AI to get survey summaries and to easily analyze your response data. Learn what your customers love — and where they think your business could improve.

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Birdeye customers get results

Meghan S. Bingham
Valley Veterinary Logo
“It's so important for each of our practices to share their own personalities so they can keep that authentic local presence. Birdeye Social allows us to post across locations while still connecting with our communities”
Meghan S. BinghamSenior Operations Manager, Valley Veterinary Care
Christina Lamotta
Prd Panania Logo
“It has been so efficient to post advertising onto our multiple social platforms from 1 central location! We also find it really convenient to have various templates established for different client types.”
Christina LamottaMarketing Manager, PRD Panania
Riley Torrence
Pacifica Logo
“Birdeye Social has been huge in keeping me organised as a social media manager for 90 facebook pages. I just know that everything is in one place and organised. It's been a huge time-saver!”
Riley TorrenceSocial Media Manager, Pacifica Senior

Frequently Asked Questions

What is a surveys tool?

A survey tool enables marketers to easily build and customise multiple surveys with a variety of question formats like multiple-choice, ratings, matrices, among others. It then allows you to distribute these surveys via multiple channels to collect responses from prospects, customers, and employees.

Which survey tool is best?

Birdeye Surveys is the most comprehensive survey tool in the market. It allows you to:

  • Build, automate, distribute, and track even the most detailed surveys.
  • Ask a range of question types like multiple-choice, NPS, matrix ranking, rating, free text, and more.
  • Trigger survey requests to automatically go out after a purchase, an appointment, and more..
  • Distribute surveys on high-response channels like text and social messaging.
  • Track performance and results with AI-powered Insights for every response.
  • Add a review request at the end of every survey to improve your brand rating

Why would you use a survey?

You would use surveys to collect valuable information from your target market to help inform your business strategy, improve your products or services, and offer better customer experience. Surveys help you understand what your business is doing well and what it needs to improve on. Some of the ways you would use surveys are to:

  • Gather market feedback on your brand
  • Understand and monitor customer satisfaction levels
  • Get valuable market insights
  • Collect detailed information on your customers’ profiles
  • Get consumer feedback on a product or service

Where can I share Birdeye Surveys?

You can send Birdeye Surveys via text, email, social media messaging, or webchat. You can also embed it on your website so it is easy for visitors to share their feedback without opening a new window.

Does Birdeye Surveys have an API for integrations?

Yes, you can seamlessly connect your legacy and cloud-based systems with Birdeye’s 3,000+ out-of-the-box integrations to instantly send survey requests to the right customers.

Does Birdeye Surveys have detailed reports and analytics?

Yes, with Birdeye Surveys, you can get detailed business insights from Athena, our AI-based engine. Our reports and analytics let you view a number of stats which can be filtered by channel, location, response date, status, and question.

  • View stats on how many have received and responded to your surveys
  • View reports based on responses over a period of time - to measure customer experience and satisfaction over time
  • Easily analyze open text questions and see common topics by keyword and count
  • View data in a visual chart or table format with count and percentage for every response

Is Birdeye Surveys HIPAA compliant?

Yes, Birdeye Surveys is end-to-end encrypted to protect customer responses. Click here for the HIPAA Birdeye Agreement.

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