New
Sep 10, 2026
A faster way to find the conversations that need your attention
When your Inbox is busy, finding the right conversation can take time. Human Actions makes it easier to get where you need to be-without searching through your entire Inbox.
Find what you need, faster
With Human Actions, you can quickly organize your Inbox around the way you work:
- Need to follow up? Find missed calls, voicemails, callbacks, follow-ups, and other customer requests.
- Looking for a specific channel? View Voice, Chat, Text, or Email interactions.
- Need to know what your team is handling? See conversations assigned to you, an AI agent, or no one.
- Need to prioritize? Quickly access high-priority conversations, conversations needing attention, SLA risks, and more.
- Need to collaborate? Chat with your internal team without leaving Inbox.
You can also view all interactions-including messages, reviews, and surveys-in one place.
Less searching. More action.
Human Actions gives you a simpler way to get to the conversations that matter, so your team can spend less time navigating Inbox and more time responding to customers.
Go to Operations > Inbox > Human Actions and explore it today.