Mar 15, 2019
'Contact us directly' option now available for Survey third-party review question
ImprovementGain direct feedback from a survey respondent without compromising the brand's rating. Birdeye has added the option of "Contact us directly" toggle button within Surveys' Review Request question type.
Businesses will now be able to get feedback from a survey respondent by giving an option to share direct feedback instead of sharing a review on third-party sites.
Birdeye has added the option of "Contact us directly" toggle button within Surveys' Review Request question type. The feedback given by a user will appear under 'Direct feedback' source within the 'Reviews' module. The functionality is similar to the 'Contact Us directly' option within Campaigns and can be found while creating a survey under its last page section.
This will help businesses build a direct relationship with their consumers without compromising the brand's rating.