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50Floor
- Carpeting
- Nashville, TN
About this business
Location details
561 Brick Church Park Dr, Nashville, TN, 37207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
I chose to use 50 Floor after seeing a commercial on Fox 5. It sounded like a good deal with the discount and removal of furniture and clean-up after the work is done. However, after a week of the installation I noticed there were squeaks in some area where the floor was installed. I called the company several times and was told someone (Donna) would get back to me. It is now over a month and no one have called to address my issues. It is my experience and belief that once the company gets your deposit and final payment you ... read more
Business response:
Hello Valued Consumer. Thank you for taking the time to write a review about your experience. We really appreciate your feedback. We know your time is valuable. This review has been sent to the management team. Kind Regards, 50 Floor.
Ordered flooring May 21. My house is still not complete and we have no idea when it will be complete because 50 Floor is terrible at communicating or taking any initiative to call and explain what is going on or to apologize. We are the ones left waiting around again. First, flooring didn't come in as quickly as we were told it would. Then, they ran out flooring. Then, (after a week of waiting since they first started in our house) they ran out flooring again and/or didn't pay the installers to do everything that was in our ... read more
Business response:
Hello Valued Consumer. Thank you for your candid feedback. We are sorry to hear you were less than satisfied with your flooring experience. We see the local 50 Floor office is in communication with you and the flooring product will arrive Friday. Kind Regards, 50 Floor.
Poor business and professi**al practice. A 50 floor sent a sales representative (R** L*****) to our home to discuss flooring for our basement. We decided to go with 50 floor and now we have lived to regret our decision. They put the flooring down but we had some damage to a small wall and wanted to get it repaired before they put the molding down around the floor. The contractor told us they would give us time to repair the wall and once it was repaired to call them and they would come out and put the molding down. We had th... read more
Business response:
Hello Valued Consumer. Thank you for your review. We are sorry to hear about the challenges you had during your recent flooring experience. Please accept our sincere apologies that we did not meet your expectations when we should have exceeded them. However, good, or bad, we want to know what our customers are thinking. Your feedback is essential for our continued success and has been shared with the relevant departments. Kind Regards. 50 Floor.
Scheduled at home consultation with sales rep. They gave a 2 hour window for arrival. An hour later, no call or show. When I called the company, they asked if I would like to reschedule and that they couldn't reach the sales rep either. I said no, and will never use this company.
Business response:
Dear Valued Consumer, We understand the importance of your time and of your home project. Thank you for providing both. This review has been sent to the management team. Kind Regards, Customer Service Department (***) ***-****
The install started a month ago. I t was a 3 day job. Half of the floor was done satisfactorily. On the third day 1 guy showed up at 2:30 ,stayed until 7:30. He didn't finish the job and it was done sloppily.I waited . Finally got hold of a ****** ( a supervisor) . He told me that a few projects were being done and scheduled me for THREE WEEKS. ( REALLY!?) I waited . 3Weeks came, the guys came, and said they didn't have the materials, someone would be out the next day. After a call to ****** who was no help , I AM STILL WAIT... read more
Business response:
Dear Valued Consumer, Thank you for your time and patience in completing a resolution with the local 50 Floor office. If you have any other concerns, please contact our customer service team directly at ************. 50 Floor Customer Service Team
Negotiated a deal with 50 Floor for 3 rooms of carpet. The day comes for the installers to come and was given a timeframe of 10am-12pm. They show up at 130PM. Immediately I can sense something is wrong and low and behold they didn't bring enough carpet. I guess the warehouse cut the carpet 20ft to short, even though they had all the measurements. Verified the measurements were correct and they were. Called to find out a solution and we went with installing two rooms with the other room to be installed the next day. Even thou... read more
Business response:
We cannot seem to find you in our system under this name. Can you please email your location, the name/date/time your job was under, along with your best contact number to reviews@50floor.com - Thank you, 50 Floor Atlanta Corporate Office.
I got my floor installed and did notice a few little things that I did not worry about, but the "floating floor" has seperated in a few spots and buckled in a few other. I called and left a message for the only person that handles these situations. When she called back she had to leave me a message, and very shortly thereafter I called right back and have left several messages for her since. She has not returned my call again, nor have we actually spoken. She is waiting out the one year deadline for the installation guarante... read more
Business response:
Dear Valued Consumer. We are sorry to hear about the challenges you had during your flooring experience. We see the customer service agent left you a voice message on 5/28/21; however, a message was sent to the Dallas office to call and email you. We value our customer's opinions and would like to thank you for bringing this to our attention. Kind Regards. Customer Service Team 877-503-5667
Purchased carpet for 3 floors in my home. Mix up with install date took entire morning to find out although I was on the main schedule I was not on the installers schedule. Terrible installation, Installers did not have attachment for the vacuum so they used a dirty broom to sweep debris off the stairs .I have a very obvious seam running the width of the room. Sent the installers back took a pic to show management never heard a word back. Discovered a pull in the carpet the size of a quarter heavily covered in glue as soon a... read more
Business response:
Dear Valued Consumer, We are sorry to hear you were less than satisfied with your flooring service. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. This review has been forwarded to the management team. Thank you for your time. Customer Service Department (XXX) XXX-XXXX
Let's start with they don't deserve a 1 stars they deserve nothing and people need to lose their job at the office located in Capitol Hill, MD Location ( don't purchase anything from them ) I had my floor done not even a year yet and they are splitting, I have several conversation by email, phone calls, (3) site visit and (2) schedule appointments with no luck.. they either don't return calls or emails, and when you have to follow up they have attitude with you . I finally got and appointment for 05/21/2021, after dealing wi... read more
Business response:
Dear Valued Consumer, We are sorry to hear you were less than satisfied with your flooring service. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We see you have been in communication with the local management team; however, this review has been sent to the corporate management team. Thank you for bringing this to our attention. Customer Service Department (XXX) XXX-XXXX
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.1 star rating with 1,855 reviews.
When is 50Floor open?
50Floor is closed now. It will open tomorrow at 9:00 a.m.