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National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
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- Extremely High starting prices, do your research.- Document everything on contract.I should have believed all the negative reviews on BBB. Be careful of any company with over 300 complaints in 12 months. Ex National Floors Direct Sales person will start prices very high. (ex $8,000 then will negotiate to $2,600 for the same exact product) Be careful of over paying for lower quality made products. Carpet and vinyl products we purchased are very thin and short. Probably why they don't leave samples since they don't want you ... read more
Beware!! This company is horrendous. They are just a marketing company, who sends out salesman, who pressure you into signing a contract and paying a deposit. I am warning whoever is reading this, do not sign anything before reading their contract. Their salesmen will promise you a bunch of stuff but it will not be in the contract, so it doesn't matter. They are not responsible for it. And once they have your deposit, you are not getting it back. The installers who come to do the work are just subcontractors. It's hit or mis... read more
I haven't had the installment yet. I did not give a deposit and I want to cancel all together. I missed the 3 day cancelation date and they won't let me cancel. They don't have the vinyl in stock and pushed back the date of installment.
TERRIBLE. It started with salesperson for National Floors Direct outright lying to us saying installation could be changed,as he knew we needed more time due to circumstances. When I called to change install I was told it could only be within 2 weeks of install date originally given,so I emailed salesperson with my concerns, and was told who wants an installation a month away.When he sat at my table selling a product he was aware that my wife was going away for a week.I was very concerned at this point with his deceivement, ... read more
National Floors Direct agents have not answered any phone calls or emails , other than telling me I need to send them more money. The Salesman said they would get the permit for floor installation needed in ******* on March 7th. I was later told I would have to pay for permit although they were not registered in my town as yet. I sent a certified check and notarized form, overnight mailed it 2 times, as directed. The town( ******** *******) still has not received the form for the permit and I still do not have an installatio... read more
I am shocked to see an A rating with BBB. We had seen the ads on Television and we assumed NFD would be top with service. Never saw or heard from salesperson after the first meeting. Zero follow up. Customers get passed on immediately to schedulers and then to contractors not with the company who come and do the job. Lack of ownership is the exact opposite of what we expected. After the job we were offered a $25 Amazon gift cert to supply a POSITIVE review.Flooring and carpet jobs were separate. Both contractors seemed resen... read more
I would never do business with this company again!!!If I could give no stars I would. My experience with National Floors Direct was the worst purchasing experience Ive ever had. The rep that came to my home pressured me into signing a handwritten piece of paper waving my right to cancel, then when I tried to contact him he couldnt be reached. Not to mention the pressure how he pressured me to close the deal the same day, despite me asking to follow ** in a couple days. He threatened that I would lose the quoted price. Anyway... read more
We had a salesman ***** S come to our home to give us a quote on hardwood floors. He said it would take one day to install. It took 2 days-first day they arrived after 9am and left after 8pm. They told me theyd be back at 9am the next morning to finish the stairs. They didnt get there until after 11am and were there again until 8pm.I am a mother with 4 young children and at 8pm when they had me look at the work, I was in a bind because customer service was closed, I was not happy, and the men wanted me to sign their slip. I ... read more
Decided to do my floors shopped around saw the reviews and requested a quote. Was given an offer that was too good to be true (****) the sales guy was a bit pushy , and his sales tactic was questionable. I decided to hold off as I was skeptical. Decided to contact empire and verify the info the salesman gave me.(empires warranty is void If the floors are installed by a 3rd party) Turns out he (NFD) was right and empire confirmed this. So I decided to go aheadBefore doing so I received an email a few days later from NFD stati... read more
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,345 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.