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National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
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The *** SALES MAN CAME EARLIER THEN OUR APPOINTMENT, WE WERE NOT HOME, BUT HE CAME BACK AT THE APPOINTMENT TIME.HE WAS KNOWLEDGEABLE AND FRIENDLY.AFTER MEASUREMENT OF THE ROOM, HE GAVE ME ESTIMATES 2K TO 3K HIGHER THAN A LOCAL FLOORING *** TOLD HIM I WAS GETTING 3 QUOTES. BUT HE KEPT PUSHING ME FOR A COMMITMENT. TOLD HIM AGAIN IM GETTING 3 QUOTES! HE SAID HE COULD MAKE A PHONE CALL FOR BETTER PRICING. TOLD HIM AGAIN I AM GETTING QUOTES. FINALLY I ASKED FOR A COPY OF HIS QUOTE, HE SAID HE WOULD EMAIL IT TO ME. HE NEVER DID!
They removed my old flooring in a closet, and then told me that that closet was not on the map that I paid for! Plus they were out of laminate. So they left me with no flooring in a closet. If it wasnt on the map they should not ever remove my flooring. And they want me to pay for their mistake.
Work they did was sub quality. The installers came 4 hr before the email stated. They sent 2 non English speaking. We couldn't even communicate with them. The trim they installed had numerous marks an imperfections. Wasn't anything we could do it was already installed. Would not hire this company again.p
I purchased a carpet. The sales experience was pleasant, and the price was fair. However, when the installation date came, I was prompted from the start with "We do not move furniture" mind you the contract states that they do, and it gives you pictures of what to remove and what you can leave. Right after came a phone call from the installer's manager asking for the *** check and in a forceful tone. I responded that I was not going to give the *** check to anyone since they were not going to move the furniture. Nevertheless... read more
Never again! This is why black owned businesses have a bad name. I encourage people to print out there original contract bcuz it will expire. This gives them time to alter it. You have to request a new link to view the contract. I was explained what I wanted the salesman repeated what I said but when the workers show up, thats not in the contract. Take that contract and burn it. They dont care about there customers or lying to get business! I cancelled another installation to go with NFD and they screwed me. I even texted th... read more
Very bad experience with local installation companies. Flooring and carpeting. Showing up hours after the scheduled arrival by noon and in my home up to nine pm. Their service support has same answer they are on their way. Sales team is unresponsive. After many hours installation was only OK. Product was fine. Beware of their independent suppliers and installers
National Floors Direct does nothing but scam people. I reached out to NFD for a new laminate flooring. The Sales Rep came to my house & measured the floor. I agreed to their installation of the floor. When the installer arrived, 2 hours later than time window, he asked if my floor was level. I explained to my knowledge it was. He didnt seem to think it was. I stated to not rip up the existing carpet if he didnt think the job could be completed. He then went forward with removing the existing carpet without seeing if floor wa... read more
I dont even know where to begin. Buying a home is stressful enough but when you buy a home and invest your hard earned money on a business that made you feel disrespected and robbed of that money its not ok. At this time I have been lied too , lost wages because I had to take 2days off for the project to be finished and installers did a no show, they didnt bring enough material the first time, my original trim was broken in more than one spot and they tried to cover it up, there is broken floor because they didnt put the pro... read more
Beware of this company. Poor customer service, with predatory practices practices with this company. Do not waste the energy to entertain their services. Very bad company to do service with.
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,342 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.