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National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
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We purchased carpeting and upgraded padding from National Floors Direct (NFD) in January 2019 for our bedroom. Within a year of normal use, the carpets pile became crushed in all the walk areas, this after weekly vacuuming of no less than 3 times a week with a high end vacuum with beater bar, as suggested for care. The carpet looked as bad as the 10+ year old carpet we replaced. I initially contacted NFD **************** via phone in 2020 to look for assistance on how to resolve this issue thinking it was defective carpeting... read more
This company is a total sham. They dont take credit cards only cash or money orders, so the customer has zero recourse. I purchased flooring for my bathroom and was given a **** window for installation. I was told to remove the toilet and vanity prior to workmen coming, or I would be charged more. I hired a plumber to remove my toilet first thing in the am and throughout the day kept callng for an ETA of my installation. I was then told that the crew was running late and was given a 3-6pm. I only have one bathroom and my con... read more
Product installed was not product salesman showed us. Gave us run around from day one, rescheduled 3 times, Called and said they were going to change our order, from nail down to glue down or floating floor.
I went into an agreement with National Floors Direct after a three hour visit from one of their salesman. I informed him several times that my first level floors were cement and at ground level. I had been researching vinyl waterproof floors but the salesman told me the laminate would be fine as I never had water problems and laminate would be less costly. I paid by check a third of the price that night. (Said he could not take credit card) however, he signed me up for credit through ************** for 12 month no interest l... read more
First time writing a review but I am compelled to. I totally disliked their service. First, they had to have cash or cashiers check for a down payment (no credit/debit cards). Next, they had limited samples, none to leave with you and want you to complete the transaction immediately. They also ask you to sign a statement stating that you will not cancel the transaction within three days. After you decide on a carpet the salesperson shocks you with a large price quote on your selection and a long delivery date so you end up s... read more
After contacting the company I was visited by a professional salesman from the company *********************** to give me an estimate to instal floor in my living room. He evaluated my floor making a note of water damage to the wooden floor and gave me an estimate of $ ***** and after giving him a 1/3 rd deposit, I signed a contract no VA10234 and was given a date of 1/28/22. The team arrived on the promised date to instal the floor. Suddenly I receive a call from the company telling me that my floor requires additional work... read more
I have never written a bad review until now. I have no words for the horrific job they did. And after sending films and photos of the wretched job they did, they finally put the carpet in correctly. HOWEVER they did not pull up some carpet or glued piece underneath the new carpet... they laid it down on top of the glued carpet they couldn't pull up from the botched job... I did not see this bumpy hallway- as you can only feel it with your feel so I tripped and fell the following day. I wrote them AGAIN with videos of the bum... read more
Worst experience ever! We were mislead and taken in every step of the way. The reason for one star was because they did do a good job putting in a piece of carpeting in a small bedroom. The original price they gave was $6,000 over a quote we got from a local flooring store, but NFD had free financing for a year. The colors chosen were not the same as were shown for both kitchen and hardwood floors in the dining room. The floor in the dining room was much lighter than the sample picked, the kitchen flooring was a ****. Much d... read more
Horrible customer service - extra charges ($700) in middle of installation, cash or bank check only on a Federal Holiday and on a day where I was forced to stay home for install and therefore have no transportation to get $700; now they are leaving, with my old carpet in their van and my sons sleepover birthday party is tonight in the room with now no ****** at all. Customer Svc said it's my fault. Worst company ever.
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,345 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.