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National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
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DONT EVER DO BUSINESS WITH THIS COMPANY, THEY ARE THEIVES. Three weeks ago I had a salesman come to my house. I chose a carpet for my room and my father in law, who lives with my husband and I , chose one for his end of the house , and both of us left deposits. A day before the carpets were to be installed, a lady called me from the ******* office , which makes no sense, being that Im in NY. Anyway, in a very threatening manor, tells me that the men are coming to install anywhere from 7 am- 12:00 and that they wont install u... read more
We recently had flooring installed. The cost was much more then advertised on tv. Before the install we were notified by someone named ****** that the bathroom was not covered by the warrantee because it wasn't vinyl. So we changed the bathroom to vinyl which cost more. We had to pay the full amount before they started. The 2 installers from Sandro's did the work.When they were finished the downstairs was covered in dust - appliences,furnature, new floors, countertops, everything. They said they don't clean dust. When it cam... read more
This company is a scam. They con you into thinking you will get a professional job and top grade quality flooring. They urge you to sign a cancellation waiver by convincing you job may not get done in desired time frame if dont. Workers that came slapped floor together. Several planks have nicks in them, molding they placed have nails sticking out , threshold not glued down . Contacted them, workers came back out glued threshold down, didnt replace Damaged planks. Each time they had my husband sign paper saying they were the... read more
Well, we planned to add carpet to our upstairs. Saw a commercial & decided to give NFD a chance. They came out, were extremely overpriced with their original number, but since they didn't have to do any demo work, we were able to agree on a number. The salesman (who is supposedly the installer) had me write on a paper that I am waiving the 3 day cancellation policy. He said it was their "standard procedure" because we wanted to get the carpet installed quickly. I paid my deposit, we scheduled our install date & the salesman ... read more
My purchase from National Floors Direct _ Bad Experience. I made a purchase to carpet my bedroom from this company, when I made the purchase I advised them that I needed the installation asap, they advised that they could do it on 12/1 but because it was a rush order I had to waive my 3 day cancellation right. I agreed and gave them a check for the deposit. Well they hurried up and cashed my check the next day then called and changed the installation date. When I called to find out why they told me they overbooked, when I as... read more
National floors Direct Defrauded me. They took my deposit fee gave me and installation dated which was not the the next day and the advertise on their site. Then the morning of the appointment they sent me an email stating they would be there and several hours later called and canceled the appointment. My house is in shambles preparing for this installation and missed a day from work. I could have gone with another company to ensure that my carpet would be in stalled by Thanksgiving. They had me to sign a cancellation wavier... read more
national Floors direct is a poor company. Installer did not do the best work, but was able to hide the issues with molding, so i did not complain at the time, should have probably filed a complaint then. The floor started buckling at the 1 year **** and they refuse to fix it, unless i pay for them to do so. Sorry, for the money spent, the floor should last more than 1 year. Save yourself the time and money and find a better flooring company to deal with. would give 0 stars if it allowed me to. The lady on the end of the cust... read more
The customer service line contacted me ten minutes prior to the end of their scheduled arrival time (at 11:50.. the window is 0730-1200) to inform me the truck had broken down. They refused to give further details, discuss expediting install to a closer day (the 17th was offered), and work with me at all. They were unapologetic, and ultimately hung up on me when I requested to hold for a manager. I am in the military and will be leaving soon for several months, when I informed them of this their response was we have met our ... read more
5 months old floor moving when walked on theshold came up had to scew down called *** 3 month warenty wanted ****** to come out and look than change me to fix there poor workmenship .Do not use this ***Total job ******* not happy
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,345 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.