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National Floors Direct
- Home Services
- Avon, MA
About this business
We are the industry-leading, direct to consumer carpet and floor-covering business, offering the largest selections of hardwood, carpet, high-end vinyl and laminates as well as rugs. We have invested heavily in our installer's knowledge and training, as our wide selection is just as important as the finished product. We've been able to grow only because of our successful client experiences and will make sure you are 100% happy with your new flooring.
Location details
40 Robbie Rd, Avon, MA, 02322, United States
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National floors direct are not what thy claim to be . Thy put false ads on tv . As a former customer in the past . I was so disappointed with them this time . The sales guy came to my house . And showed me some samples . After I picked out some floors I liked . The price was very high compared to the ad on tv . For a very small bath room and a kitchen floors . Then I was told thy could only get the flooring and install it in two weeks if I waved my right to cancel and had me hand print and sine a paper stating that and was t... read more
I would not do business with this company again. The salesman was not up front that this is a cash business and I felt uncomfortable about my purchase. Things worked out okay but it was very stressful. I had asked for a morning appointment and was given an afternoon and they would not change the time frame. I wasn't sure about the installers although they did a nice job. The carpet is still new so I hope it does not start falling apart and then I would have to deal with this company again.
A sales representative of National Floors Direct came to my home to sell me a wood floor. High pressure tactics were used in getting me to agree to having a floor installed. I provided a $500.00 deposit that was deposited the same day. When the flooring arrive, the color did not match by many shades and did not have the same quality of the sample we saw. We did not have the floor installed and the installer took the material back. I tried to resolve this by asking for the right materials be utilized with the manager, but whe... read more
**************** is AWFUL and DISRESPECTFUL. It's all ego, instead of solving the issues. The sales person that came to our house was actually lovely and we felt very comfortable. BUT our contract calculated the balance after deposit and I was sent two follow up e-mails with the price and it was very clear that we must have a cashier's check or cash (not a personal check) for that exact price when the installer came. I got the special check from the bank for the exact price as quoted 3 times. But when the installer came, he ... read more
This company is a scam and DO NOT USE!!! They ask for all this money, but do a horrible job and have POOR ***************** They are disrespectful to the customer and their 3rd Party Installer. The did not provide the right material, so we ask for what we paid for. They stated no they will not supply the material. HORRIBLE COMPANY!!!
Terrible company to do business with lied every step of the way, from sales to install to pricing. Please beware of cash only companies as that is the reason they get away from their way of doing business.
Would never use national floors direct again. Had major issues with carpet install. Reached out multiple times via phone and email. No one seems to care and dont get back me. Hardwood install was not bad. Not sure why 2 different colors of wood were used on the stairs, guess my stairs have character now. Also would of been nice to know ahead of time it was going to take two days. I guess it could of taken 1 if they showed up at a presentable time. Lots of dents and imperfection in the hardwood right after install. Carpet ins... read more
Shady Practices. I booked 2 appointments. One for my office in ******, and one for my inn in ************. After meeting with the rep in ******, I told him I wanted to get other estimates.The following day, the rep who was supposed to meet me in ************ never showed. When I called, I was told that because I didn't place a deposit during my meeting in ******, they had cancelled my meeting in Provincetown. I asked to speak with the sales manager who never returned my call.This is a shady practice. It's prudent to seek at ... read more
On 3/19/2022 I met with sales rep ******************* he misrepresented the details of the install and rushed through the contract. I scheduled for vinyl flooring for my kitchen 3/23 only to be told by the installer that I needed to pay an additional fee on top of the *** balance. The installer had no idea that he had to pull up the existing linoleum; it was not mentioned on his paperwork. When meeting with sales rep ******** the basis of the install and conversation was to pull up the linoleum he even stated that it needed ... read more
Frequently asked questions about National Floors Direct
How is National Floors Direct rated?
National Floors Direct has a 4 star rating with 5,345 reviews.
When is National Floors Direct open?
National Floors Direct is open now. It is open 24/7.