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National Floors Direct

  • Home Services
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About this business

Home ServicesFlooring

Location details

02322, United States

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Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
4.95,001 reviews
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Kristin J.'s profile image
2 years ago

We are very happy with the floors. However we are not happy with the customer service. We had our floors installed in September and they install team did not put tracks down for the trim pieces. So now just after the 90 days all the trim pieces are coming up. We called customer service and were told we should have called sooner and there was nothing they could do. So sad because the floors are beautiful. Very disappointed. 

James M.'s profile image
2 years ago

Our experience to date has exceeded all expectations. Chris Fawcett is knowledgeable, helpful, upfront, and to the point. Install date scheduled for December 2021. Update: flooring has been installed by the amazing helpful team at JB Carpet, on budget, on scheduled date, and we are thrilled! They said what they were going to do, how they were going to do it, and when when they were going to do it and shockingly they did. Crew was skilled, responsible, and respectful of our home. Thanks again for your amazing service! 

Maureen S.'s profile image
2 years ago

Very well - Great sales rep, efficient ordering process, good communications throughout my project, and job well done, including cleanup. 

Nicole B.'s profile image
2 years ago

The sales process and choosing our products and price went well, and installation was fine. The installers however were missing pieces from my order, and said they would come back the next day to install and did not. After calling and getting no response, I contacted customer service and they said it could take weeks for them to come back. After calling 1x a week they we able to schedule a time to come finish the job. I am unhappy that I had to keep calling as a paying customer to get the job done, and there was no outreach ... read more

Angel D.'s profile image
2 years ago

Good low price but it cost you something with at the end.My floor look wrong cause they cheat me for a different wall trim that don’t match the floor vinyl we installed. 

Carolyn T.'s profile image
2 years ago

I just bought a new home and replaced all the carpet and flooring. The installers were good and worked quickly. However, they took the doors off a closet and told me they would return to put them back up and never did. When I called Customer Service, I was told that they don't have to put them back up. It's not in the contract. So now I have to get someone to put them back on the closet 

Monica R.'s profile image
2 years ago

We hired NFD to install luxury vinyl in our basement that had been flooded due to hurricane ida, Neil Shulman the sales rep was professional and courteous. Installation was done within 2 hours and was done by tidy and professional installers. I will be using NFD for all my future flooring needs. 

Chris M.'s profile image
2 years ago

I had our den's carpet replaced with a berber carpet.. I was impressed from the very start of the process. The in-home consult to the installation went smoothly and we received a fair price. The two gentleman who installed the carpet were fantastic. Although an hour late, they were courteous and professional. The work was completed in a timely fashion and and most importantly, the carpet looks fantastic! I highly recommend National Floors Direct and would use them again in the future. 

Liz C.'s profile image
2 years ago

First there was a 2 plus hour sales pitch and several back & forth discussions on price ... something like buying a new car! The deposit is personal check but the balance is via certified bank check, money order or cash. First install crew did not understand nor speak English. After several calls to their supervisor he got fed up and just told his crew to leave!! After a couple of calls to customer service it was back to the drawing board and a new install crew arrived 2 days later. At least we could communicate with th... read more

Frequently asked questions about National Floors Direct

How is National Floors Direct rated?

National Floors Direct has a 4.9 star rating with 5,001 reviews. 

When is National Floors Direct open?

National Floors Direct is closed now. It will open on Monday at 9:00 a.m.