The Dump

Lm S 

on BBB

a year ago

**************** is horrible.We were overcharged for an item and they will not respond to several attempts at communication.Do not shop there! 

Nour A 

on BBB

a year ago

The worst experience with their management, we just got our money back, $1700 we paid for a recliner chair, and that because they lied and were very disrespectful and rude, especially the manager called ******************************* Deerfield store, she lied, and was a total b**** toward me and my husband. And her manager covered for her thinking we were not aware of some details so he lied as well. Of course, we will never go back again, they don't deserve a *****! 

Michele C 

on BBB

a year ago

Absolutely overpriced mediocre products and the most horrible service when trying to get a repair completed. I absolutely would not recommend the dump. I will continue to share the horrible experience on social media and with friends and family. Ordered sofa in March, not delivered until late May. Reclining piece broke within a month. Purchased the extended warranty. Have been trying to get repair since July. Still no resolution. 

Laurie W 

on BBB

a year ago

They sold us a beautiful italian leather sofa and said we could pay for insurance which would cover "anything that will happen to the couch in the next year, wine spills, dog scratches, throw up, etc" We were told if we do not use the service to fix it, we will get a refund after the year. It was all a huge lie. We purchased the insurance for $500, called the company to come and fix our couch, 2 different people came out who are "contractors" from a third party and both would not fix the couch. They should be put out of busi... read more

Donna B 

on BBB

2 years ago

I have written to The Dump executives with no response after multiple contacts at the local level. We purchased the leather living room set from the ******* store in January and received the sofa, chair, ottoman, and recliner on March 30 and it had craftmanship issues. I contacted our sales representative that same day with photos and he sent me a number to customer service. A technician from *** came out and he fixed some of the issues. By then the cushions looked terrible-all wrinkled and sinking. He said they needed more ... read more

Yuliana P 

on BBB

2 years ago

the worse store and customer service ever !!! very rude and disrespectful!!! i don't recommend this store!!! 

Tom H 

on BBB

2 years ago

Purchased a bedroom set from THE DUMP (appropriately named evidently). Paid over $5000.00 for a king sized bed and accessories. After 2 months of normal use, the supporting slats (particle board 1x3) cracked and broke, causing an obvious slump in the mattress. We are both average weight (180 & 110) and this occurred while sleeping, not moving. When contacting their customer service, we spoke with ******* who told us you took your chances when making this purchase, and offered no satisfaction. 

Stephen L 

on BBB

2 years ago

Their service policy is a slow to respond and does not care about their customers it make a difference in my future purchases with the dump you spend more time on the phone begging for help then you do sitting in your furniture *********************** ***** 

Annmarie C 

on BBB

2 years ago

The furniture looks very nice but the service is horrible and you dont discover that until youve paid. I bought a piece and planned to pick it up. It had to be transported from their ******* location. I was told it would be ready for pick ** in four days. That was a few weeks ago. I now have to wait until the end of the month. Four days turned into 30 days and who knows? The reason? It didnt make it on the truck. What kind of operation is this? Thats a horrible way to treat a customer.