4.9
8054 reviews75 reviews have no rating
Thank you for responding and resolving the issue so quickly! It was less than an hour. I was able to get the invoice printed out for our accountant.
i was helped out in a timely manner and all my questions were answered. However, i have a suggestion for Birdeye- Please make OPT OUT a must in all text messages. We get very angry customers sometimes, and it is easier for them to opt out by themselves, rather than yelling at us!
Girish exemplified excellent customer service. I appreciate his patience as I navigated to the appropriate sites. He made my day!
The staff is very helpful and patient !
Srijan was not only extremely competent but diligently helped. We have been a BirdEye client at $250 a month for maybe 5 years and found a good ROI on the spend without really logging in or using the services to the fullest. Its good to see a legitimate review service that is Google SEO friendly. Anyways at first I was apprehensive when calling the call center off site it seemed, but was the total opposite as Srijan had a solid grasp of my situation and the technical things he could and could not do. After a lengthy explanation to Srijan he not only fully understood my concerns without any issues at all, but he worked hard to help. So in summary the one call in the 5 years as a client I am very satisfied with the reps competency and will continue as a client without reserve.
Very helpful and walked me through the process every step of the way.
Another support ticket perfectly handled by Divya - THANK YOU!
very professional
Extremely helpful and responsive.
Thank you Ajay!!!
Great platform and very simple to use. Customer service is fabulous and readily available.
Sumeet is very polite, patient, quick to resolve issues. Walks you through procedure to perform corrections/updates. Explains what happened and why an issue occurred.
Great response from your team with more information than I even asked for!
Quick Response and Resolution!
It was a quick call. My agent that helped did a great job. The ticket issue was resolved without having to do anything really, it just worked. Thank you birdeye team. I'll be taking a training soon!
Super fast response - I sent my concern in last night by 915 this morning I had a call. Your support staff are always so great really kind and helpful. He resolved my concern within about 10 minutes. Always a great experience.
Prompt attention and resolution of the problem.
Very helpful and fixed by issues.
I am very impressed with your response time, when a ticket is created. I have had a quick resolution to my issues and great customer service.
Thank you for your help - really appreciate it!
Thank you for helping us take care of our clients!
We love BirdEye, thank you. Only reason you didn't get a 10 is because it took more than 1 call/email to get the issue fully resolved. Thanks for keeping at it and getting it fixed! We appreciate your help!!
Srijan was extremely helpful in showing us features that would positively impact our teams abilities to use Birdeye
Srijin is very good at understanding the issues and in responding to them. Hoping that the final item can be resolved, as discussed.
Himanshu Sharma was very helpful. He responded in a quick manner. He was very respectful and resolved the issue quickly.