4.9
8023 reviews75 reviews have no rating
Birdeye is very good at what they do, but getting everything set up can be challenging Pros: When the integration with PMS systems work, it works really really well. But when there's an issue, it's like pulling teeth to get things fixed. Cons: Customer support is over-eager to close your tickets, even if the issue you have is not fully resolved yet.
Great for Dentists Pros: Best thing for us about Birdeye is the integrations with multiple dental patient management systems. Most offices don't want to take the time to learn a new platform so integration is key and Birdeye has the most options. Cons: Support is all about closing tickets and not really about fixing problems. Overall: Biggest benefit has been a significant increase in reviews for our practices that have integrated with the software. They start to see immediate results that continue in the long-term as well.
WOW. We just signed up with Birdeye last Friday. Yesterday and part of today we had our onboarding with two awesome reps...Sanchi who is our on boarding rep helping us get started. From yesterday and today I can tell Sanchi has put a strategic plan together for us to reach and surpass our goals and objectives. Super sweet person who seems to know her stuff. Her counter part Avnish, who is such a fun person to work with explained the process and answered ALL my questions about linking all of our social media sites into Birdeye. Every question I had, they patiently took their time and answered them fully. I feel that we are in great company and can't wait to start tracking our results.
We have really loved starting to use this system!
Use this system for my job and I must say it is 1000% better than other systems. Kelsey is such a huge help and if there ever is an issue she always gets it fixed within minutes!
Review Machine Pros: I like how quickly you can increase reviews for a client. I think integrating with a practice's pms is vital and makes things easier. I also enjoy being able to manually mark a patient from getting a review request Cons: I don't like how the review request automatically directs them to leave a review. I wish it started with a screen asking if they had a good or bad experience. If it was good it can then direct them to leave a review but if it is bad then it would prompt a screen to send a message to the office on what caused the bad experience.
Helpful, knowledgeable & well organized group. They've been great to work with.
Carolyn reivew Pros: The platform is easy to use. It reaches out to each patient after every visit. It is also easy to access the reviews even when I am not in the office. Cons: I can not think of any. We have been using it for under a year and it is working really well for us. Overall: great
Taylor Cramer is always very helpful and knowledgeable when I have questions!
Arijit has amazing customer service and well spoken and intelligent staff made the experience easier than ever
Birdeye is an integral part of our client care workflow Use Cases and Deployment Scope - We use Birdeye to manage our reviews and it has really helped us gain a presence online for new customers to see all of our reviews across platforms. We use it on a daily/weekly basis through our client care workflow when we ask for reviews at the end of all of our transactions. Pros - They make leaving a review quick and easy -They share reviews across platforms -They have great customer service Cons - They can integrate directly with my CRM Likelihood to Recommend - Birdeye is a great tool to create a larger presence online for your business. When a client leaves a stellar review there is no chance of the review disappearing like in google. Most Important Features - Review management Return on Investment - Clients choose agents based off reviews and Birdeye ensure clients can find great reviews easily and quickly Other Software Used - Follow Up Boss, BombBomb, Twilio SendGrid
All-in-one tool to build your reputation! Pros: Birdeye helps build your reputation online and grow your business. It helps increase the number of reviews and automates the responses. Cons: The software is a bit costly but worth the cost.
BirdEye has been great so far. I have only had the product for a week and it has already simplified a lot of my administrative work within my office and helped generate more reviews and update my business listing across all platforms!
great company to work with for the last 5 years
BirdEye has helped me with my online reputation greatly. Thank you, BirdEye.
Birdeye lets you know how you're performing Pros: Birdeye's ease of use allows you to get real feedback from your customer base quickly and efficiently. Cons: I cannont think of any cons to this product. Overall: Birdeye has been very helpful to show us what our customers expect and then allows us to train to exceed those expectations.
A game-changer for our company Pros: Our company needed to increase our online presence and Birdeye has been an excellent online reputation management system. Our employees are able to use it with one click of a button and we have seen a great increase in our star rating. It is a great way to get feedback from our clients and monitor our service. Cons: There are some times that the contacts don't seem to update well. Would like more options for Salesforce integration to have template choices from that end. Overall: Great experience! Easy to use and manage and has been really beneficial and time saving for our company.
Excellent Service by KT
Ease of Navigation The ease of navigation is really nice with already familiar and user-friendly type of features. PROS I like how this app fits to the needs of the business. CONS Just recently that we had an issue with logging in and we have to remove everyone then put then back again to rectify the login issue. VENDOR RESPONSE Hi Mario, we appreciate you taking the time to leave us a review! Thank you for your feedback! and we apologize for the inconvenience you experienced with logging in! Replied November 2022
birdeye great PROS easy to use friendly staff and so fun to use CONS nothing all great thank you so much for all VENDOR RESPONSE Thank you for leaving us a review, Melissa! Replied November 2022
Birdeye PROS I really like that I get notified when someone leaves a google review and that it will let us auto-respond. CONS So far, I have not found anything that I did not like about the program, but, I have not been using it for long! VENDOR RESPONSE Thanks for sharing, Audrey! Replied October 2022
Birdeye takes the work out of asking for reviews Birdeye has a strong customer relations team. They genuinely seek to provide optimal service. They are caring and will resolve any concerns. PROS We use Birdeye for a multi-doctor practice. The reviews are sent to our patients after they leave our office. I check the dashboard regularly and respond to received reviews. The dashboard is easy to use. One feature that I appreciate is that each review states which location the patient was seen at and which doctor saw the patient. I can also "add a tag" with the name of the doctor that referred our patient to our practice. If I am looking for a review to use for a radio ad or in a marketing piece, I can search the reviews by doctor, location, procedure done, or key words. On a side note, we have a contest each month in our office of which doctor and team received the most reviews for the month! This encourages our team members to provide the highest quality of service to our patients and they also remind the patient that they are getting a review request and to please fill it out. CONS Years ago, when we first joined there were glitches in the software and the review requests would not send out. I could always tell because I would stop receiving reviews. VENDOR RESPONSE Amazing success story, Kim! We love hearing how Birdeye has helped your practice. The monthly contest sounds so fun! What a great way to keep your team engaged and on top of things! Thanks for sharing. :) Replied November 2022
Great for review management PROS Notification of reviews, auto generated responses, customizable responses. CONS It's hard to remove spam reviews, notifications stopped working but they were able to fix it same day. VENDOR RESPONSE We appreciate you taking the time to review us, Sarah! Replied November 2022