4.9
8048 reviews75 reviews have no rating
Fantastic software and customer serviceUse Cases and Deployment Scope - We use Birdeye mainly for automated review responding. We're able to creat custom response templates and have them trigger based off specific ratings and/or platforms. Being able to do this has saved my team countless hours of time logging into all the different profiles we manage and responding to reviews manually.Pros - Automated review response -Customer service -User friendly interfaceCons - More robust reports -Informing current customers with latest featuresLikelihood to Recommend - Birdeye has loads of features that are valuable to any type of business. Review responding with Birdeye has been an effortless experience and has saved my team hours and hours of work each month. Even if you dont use the automated response feature, Birdeye makes it incredibly easy to response to reviews on an abundance of platforms.Return on Investment - Saves my team 5-10 hours a week -Easy to onboard new clientsAlternatives Considered - ReviewPush and Podium - It has been some them since I have used either one of those platforms but at the time Birdeye had plenty more features than the others. They were also the first one I found that had automatic review responding.Other Software Used - Zapier
Oak Court Luxury Apartments. Nice apartments and quiet place to live. Safe neighborhood close to multiple food options such as Wendy's Panda Express culvers and Andys. Well kept grounds, pool, basketball court, and gym. Not far from Wal-Mart and Aldis.
Great experience with Pragya and Birdeye.
Great support and onboarding was very helpful.
Had the best onboarding experience with my onboarding expert, Itishri. She's the best! We are loving our new products!
Very professional and nice
Great process, can't wait to use it
Birdeye Platform Review Pros: Everything is in one place and there is a suite of products that can make everything all-encompassing. Cons: Sometimes it can be glitchy or take a while to load. Now and then, there's an update and that update may erase listing data. Sometimes there's an issue with the Google Business Profile connection where it doesn't send data or information to GBP. Overall: Birdeye has its ups and downs like any platform, but I do enjoy using it. Especially the contacts I have at Birdeye. They are always super helpful and responsive!
Great staff and the amazing features for helping business grow.
Review Management Simplified Pros: Ease of use, customizable campaigns and incredible customer support! Cons: Review notifications can sometimes become disconnected, must then be reconnected to in order to be notified of when reviews are received
Great software for any small business Pros: Easy to use for businesses as well as clients. We have received a significant increase in reviews The chat feature has changed our business for the better. Cons: The contacts don’t always migrate properly. Sometimes it only transfer a email or phone number but not both Overall: My overall experience has been great and I would highly recommend it
Karan is awesome at his job, and as a human. He explained Birdeye in two sessions during Onboarding to the degree I feel confident in how he trained us and going forward how productive Birdeye will be. We signed up. It took us two lazy weeks to get things going. In one short week We bumped up five reviews so I see the power in the tools.
Shraiya Bansal was very helpful with onboarding. She made the whole experience seamless. I highly recommend her. The Birdeye dashboard has been a great tool for my business.
Excellent on boarding excellent service very happy with the product so far
Great Customer Service and Very Informative on how their system works. Got step by step guidance on how to navigate Birdeye.
Great software company! Easy to work with, and very helpful to grow your business!
Karan did an amazing job helping us set up our account. He was extremely patient, thorough, and kind. We need more people like him in this world!🙂
I recently used the Birdeye walkthrough feature, and I must say I was thoroughly impressed. The step-by-step instructions were clear and easy to follow, making it a breeze to navigate.The walkthrough also provided helpful tips and tricks along the way, which I found to be very useful. Also, Krishna and the team did a very good job in assisting us.
Our journey with Birdeye has been nothing short of outstanding. As a small family-owned business, Nitro Crew Wheels & Tyres sought a tool to enhance our communication with customers, and Birdeye surpassed our expectations. Led by Dinh Mai, the Birdeye team showcased exceptional professionalism and expertise from the start. They streamlined our communication channels, facilitating seamless engagement across various platforms. Their meticulous attention to detail and commitment to quality were evident throughout the process. Thank you team. 👏
Pragya Awasthi, has been amazing at helping me with learning Birdeye. It’s a pleasure to talk with her. She’s super knowledgeable and supportive. I really appreciate her time.
I had the opportunity to work with Hitesh, and I must say that he exceeded my expectations. Throughout our collaboration, he proved to be highly adaptable and accommodating, making the entire process smooth and effortless. I truly appreciate his flexible approach and willingness to go the extra mile. I am eagerly anticipating the outcome of the strategy that Hitesh helped implement. With his expertise and dedication, I am confident that the results will be outstanding. I am grateful to have had the chance to work with someone as professional and easy to work with as Hitesh.
The on boarding experience was easy and well explained. It was a great experience!