Review Insights

Make data your competitive advantage

Track, optimise, and report the performance of your reputation across locations and against the competition.

Review Sites Logo
Online Reviews Reporting
AI-Generated Review Summaries
Reputation Score

Understand your online reputation and build trust

Monitor your Reputation Score over time and across all locations. Discover trends and areas for improvement across your ratings, review volume and response rate.

Competitive Benchmarking

Compare reputation against the competition

See how your reviews, ratings, and responses stack up against competitors. Identity where you can improve, and engage more effectively with your customers.

competitive-benchmarking
Nudges based on Competitive Insights

Get strategies to outperform the competition 

Use Insights to receive AI-powered recommendations to improve your online reputation relative to the competition.

Nudges based on Competitive Insights
AI-Generated Review Summaries

Identify the themes with AI

Summarise hundreds of reviews in seconds to quickly learn what’s working — and what isn't.

AI-Generated Review Summaries
Dashboards

Focus on the metrics that matter

Visualise your online reputation data the way you want with intuitive and shareable dashboards designed to keep everyone on the same page.

Dashboards
Reviews & Ratings Over Time

Track and monitor review trends

Quickly see how your reviews today stack up against last quarter, or last week — then use those insights to fine tune your customer experience.

Reviews & Ratings Over Time
Location Level Reports

Get location level reporting

Track your reviews across locations, rank them against each other, and share relevant insights with your location managers on time to drive stellar experiences across locations.

Location Level Reports
Review Campaign Reports

Get more reviews across channels

Measure the effectiveness of your review generation campaigns and monitor the number of reviews you get at a source, location, and channel level.

Review Campaign Reports
Review Response Reporting

Drive faster review response times

Track response time and response rate across locations, employees, and review rating. Compare performance over time and ensure your teams always respond on time.

Review Response Reporting
Review NPS Reporting 

Understand the sentiment behind reviews

Track NPS and identify trends in the number of promoters and detractors your brand has over time and across locations. Automatically share the data with your locations and regions to improve.

Review NPS Reporting
Employee Leaderboard

Identify and reward your MVPs

Track the number of reviews, review rating distribution, and average rating at an employee level. Use the data to reward your top performers and motivate employees that are lagging behind.

Employee Leaderboard

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Birdeye outranks the competition

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