Birdeye launches text-based ‘Pulse Surveys’ to drive higher response rates
These surveys can help get a more accurate response, quickly from customers.
Birdeye announces integration with DentalVision Enterprise
Once the integration is set up for your business, review and survey requests will go out automatically and will help you get a continuous flow of new reviews or survey responses.
Now, meet face-to-face with your customers with Birdeye Video Chat
Businesses can simply start video calls instantly on any device, from one unified inbox.
Birdeye launches Inbox reports to track customer interactions
Inbox reports can be analysed by users and locations - allowing them to fix problems and address gaps in real time.
Birdeye campaign reports optimized for better transparency
The enhancement will add complete transparency for campaign performance and will provide true evaluation of campaign efficiency.
Engage and convert more customers with Birdeye Pages
Now, multi-location businesses can provide complete and accurate information for all their business’ locations and/or providers using Birdeye Pages.
Add an extension to your team with Birdeye’s professional and managed services
You can now save more time and money, free up resources, enhance brand experience, and engage more customers and prospects with Birdeye’s managed and professional services.
Now, set up auto replies via Webchat based on business hours
Birdeye's AI-powered chatbot, Robin can now provide suggestions for partially understood chats and will also check if the customer's query was addressed.
Birdeye referrals are now more powerful and comprehensive
A unique referral link for every customer will be now added to the referral request email & text, and businesses can also choose to redirect referrals to their own website or page
Now, manage reputation and customer experience across multiple locations on Birdeye Mobile app
The Birdeye mobile app eliminates the tedious job of navigating from one location to another. Multi-location businesses can now easily view and respond to reviews and Inbox messages across all business locations on the go.