Close the loop on customer feedback with Survey Response Agent

Instead of manually reviewing every response and deciding what to say next, you can configure AI-powered workflows to understand feedback, use customer history, and respond based on the rules you define.

What’s new?

• Automate survey responses at scale based on conditions: Set up workflows that automatically respond when customers submit a survey.
• Go beyond the latest response: The agent can use previous survey responses and customer context to understand the bigger picture and create more relevant replies.
• Create smarter response workflows: Use conditions and branching to handle different feedback differently—for example, automatically respond to Promoters while routing Detractors for human review.
• Let AI draft. Let your team decide: Choose between fully autonomous responses or AI-generated replies that go through human approval before they're sent.
• Understand nuanced survey feedback: The agent can extract key details such as sentiment, respondent type, topics, and more to inform the response.

Why it matters

With Survey Response Agent, you can respond faster without losing the context or control that matters. Automate routine feedback, give your team a say when human judgment is needed, and close the loop with more customers.

Turn every survey response into an opportunity to strengthen the customer relationship.