May 17, 2023
Make business communications safe with Secure Messaging Channel
NewMessaging or texting is the natural evolution of this pervasive, informal communication style. Research shows that customers are turning to their mobile phones to interact. The ideal solution provides a security layer over messaging, encrypting all the information sent by text.
Safe, secure, and reliable interactions via text messages are critical for the success of your business strategy. With Birdeye, you can consistently deliver seamless and relevant interactions. The channel allows you to get aligned with your customer’s expectations by being available and responsive and by simplifying via mobile phones.
Birdeye secure messaging channel gives you the following:
- Customer verification through OTP: This is to ensure that only the intended user sees the message
- Auto-logout: The session automatically logs out after 1 hour of inactivity to avoid anyone else going through the message.
- End-to-end encrypted: Secure messaging is safe, so your messages are completely secure.
- Conversation history: All your secure conversations still remain in the same place within the Inbox.
Secure Messaging Channel helps you be more efficient, while providing a secure space to have more engaging interactions with customers. Want to know more about Messaging and Inbox Book a time