Weekly Product Release Notes | August 28, 2026

Reviews

Feature Enhancement

Unified "Respond to Review" Tool

What changed: Combined two separate review-response tools into a single, streamlined "Respond to Review" tool that supports both template-based and AI-generated responses.

Why it matters: Makes it faster and easier to configure how review responses are handled, without switching between multiple tools.

How to check it out: Available now in your Review Response agent configuration settings.

Review Tags in the Get Reviews API

What changed: The Get Reviews API now returns both user-added and automatically generated tags for each review in its response.

Why it matters: Lets developers and integration partners filter, display, and process tagged reviews without needing a separate lookup.

How to check it out: Available now — tags are included automatically in the Get Reviews API response.

Custom Tokens in Review Response Composer

What changed: Added support for inserting custom details, like reviewer name or location, directly while composing an individual review response — with a review step to confirm everything looks right before posting.

Why it matters: Speeds up response writing and cuts down on manual effort for teams handling a high volume of review responses.

How to check it out: Available now in the review response composer for eligible Managed Services accounts.

Listings

New Capability

TikTok Link on Google Listing Profile

What changed: Businesses can now add a TikTok profile link to their business profile, which displays on their Google Business listing.

Why it matters: Gives businesses another way to showcase their social presence directly where customers are already looking — their Google listing.

How to check it out: Add your TikTok link under Social Profiles in your Listings settings.

Email Notifications for AI Listing Recommendations

What changed: Added configurable email notifications that summarize new AI-generated listing recommendations, such as suggested photos, special hours, descriptions, services, and posts.

Why it matters: Lets businesses act on high-impact recommendations quickly, without needing to log in and check the dashboard themselves.

How to check it out: Manage notification preferences under Account → Notifications settings.

Search AI

Feature Enhancement

Twice-Per-Month Sending Frequency

What changed: Added a new twice-per-month frequency option for scheduled sends.

Why it matters: Gives businesses more flexibility to match sending cadence to their needs, without being limited to weekly or monthly-only options.

How to check it out: Select it wherever you configure your send frequency.

Surveys

Feature Enhancement

Survey Reporting by Hierarchy

What changed: Added the ability to break down Survey Reporting results by location hierarchy, such as region or brand, in addition to individual location.

Why it matters: Gives multi-location businesses a clearer, rolled-up view of survey performance across their organizational structure.

How to check it out: Available in Survey Reporting under grouping and breakdown options.