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50Floor
- Carpeting
- Nashville, TN
About this business
Location details
561 Brick Church Park Dr, Nashville, TN, 37207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
On 04/07/2021, I placed an order with Charles **** to have 3 rooms of flooring installed. Within 2 weeks of placing my order I hadn't heard anything about when my floors were going to be installed. I called Charles **** twice and left a voicemail in which he never responded to. I then called the company and left a message with the answering service. I got a call back and was told my flooring hadn't come in yet. I have since called back and the answering machine said it was closed. Today is 05/05/2021 and I have yet to hear b... read more
Business response:
Dear Valued Consumer, Due to the COVID-19 pandemic, our company is experiencing slower response times from our vendors. We see the manager is working on getting your product into the warehouse, asap! We apologize for the delay and thank you for your patience. This review has been sent to your local 50 Floor office manager. Customer Service Department (877) 503-5667
In Nov. 20 last yr. I had 50 Floor install vinyl plank flooring to two rooms. The installer was late arriving spoke very poor English and was accompanied by his relative both had to be reminded to put on their mask several times. In the process the workers blocked my storage cabinet with tile, broke the bottom of my dishwasher, left two heating vents covers off the wall, broke my back storm door closer while taking out some furniture to make room to lay some tile. Lastly he left the door off the front closet, stating it had ... read more
Business response:
Dear Valued Consumer. Thank you for your review. We are sorry to hear about the challenges you had during your flooring experience. Please accept our sincere apologies on your experience. However, good or bad, we want to know what our customers are thinking. Your feedback is essential for our success and has been shared with the relevant departments. Customer Service Department (XXX) XXX-XXXX
Bought vinyl for kitchen and washroom. When the floor was put down in the beginning they knocked a chunk out of the edge of the china cabinet. They also scratched my hardwood floors in the living room with the refrigerator. They sent someone out to examine the damage. He stated because my floors were over 20 years old they were flaking. And then less than 2 years the floors are coming up in the kitchen. They send someone out to look at them and they state it was not laid correctly. They order the material to replace a sectio... read more
Business response:
Dear Valued Consumer, Thank you for your feedback. We understand that your home and time are of the utmost importance and that you have placed your trust in us to add beauty and value to your home. We are extremely apologetic for your unfavorable experience. We noticed our customer service agent spoke with you on 4/9/21; however, you have turned down the option to replace your floors. Please call 50 Floor at XXX-XXX-XXXX, if your have changed your mind. The review has been forwarded to the management team. Respect... read more
Long post. But, several issues. We had a consultation with the 50 Floor salesperson who came to discuss our wood floor options. We were looking to change our carpet to wood flooring for the family room. He provided several samples and my husband and I, and the salesman agreed that "Saddle" was the closet color to what was on our existing flooring in the kitchen and living room which butts up against the family room. We were told there would be variations in the grain of wood and it would not be an "exact" match. He also took... read more
Business response:
Dear Valued Consumer, We are sorry to hear you were less than satisfied with your flooring experience. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. Due to COVID-19 pandemic, our company has been taking several safety precautions, because the health and wellbeing of our customers is of upmost importance. However, this review has been sent to the local and corporate management team. Thank you for bringing this to our attention. Customer Service ... read more
Job was estimated with EVERYTHING including floor leveling included. We wanted no surprises. 2.Workers refused to work in masks. 2. No protective sheeting was used. 3. Ceramic tile was cut in our home, spewing and tracking dust everywhere. 4. Workers used OUR garbage bags, cleaning products and tools. We had to sanitize everything every day. 5.They left food containers, soda bottles and trash in our house and all over our driveway. We're still finding nails and trash in our yard. 6. They put a large dent in our SUV when unlo... read more
Business response:
Dear Valued Consumer, We are sorry to hear about the challenges you had during your recent flooring experience. Please accept our sincere apologies that we did not meet your expectations when we should have exceeded them. However, good or bad, we want to know what our customers are thinking. Your feedback is essential for our success and has been shared with the relevant departments. 50 Floor has been taking several safety precautions, since the onset of the pandemic; because, the health and wellbeing of our customers is... read more
We are getting estimates from multiple flooring companies before finalizing our decision on flooring. Unfortunately before the salesman came, I had to take our dog to an emergency vet appointment. My husband kept the appointment and texted me at one point indicating how unimpressed he was with the salesman. He said he was condescending and insulting, not allowing my husband to choose a floor, but told him "this is the floor you need in your home", then implying we were "cheap" because we wanted luxury vinyl plank as opposed ... read more
Business response:
Dear Valued Consumer, We are extremely apologetic for this unfavorable experience. We understand the importance of your time and of your home project and we want to thank you for providing both during your sales appointment. This review has been forwarded to the management team. Customer Service Department (877) 503-5667
Today and every day when I enter my kitchen and I look at the floor that was installed I get angry. It's been over 108 days since my last communication with 50 Floor, and that was initiated by them asking for a balance due. I explained that inferior installation on their part caused and is causing rips, tears and holes in the flooring. I said they wouldn't get another dime until the made the repairs or re install, correctly. It amazes me that any customer service attempt to offer repairs and offers to fix the issue has falle... read more
Business response:
Dear Valued Consumer, We are sorry to hear you were less than satisfied with your flooring service. We strive for excellence and when we fall short of this, we try to do everything we can to resolve the issue. We see you have been in communication with the local 50 Floor office team; however, this review has been sent to the corporate management team. Thank you for bringing this to our attention. Customer Service Department (XXX) XXX-XXXX
Very upset, dissatisfied customer. I've had to call 3 times and they would send someone everytime didn't do their job now my kitchen flooring is starting to separate which it shouldn't be doing that. The work that they do looks awful. I've called several times and sent several pictures to Gregory Upson but he never would call back or anything. He was ignoring our calls. He said to send pics and I did and never got a reply back from the company or the guy. I'm so frustrated and so I'm not very happy w customer service and get... read more
Business response:
Dear Valued Consumer, We are sorry to hear you were less than satisfied with your flooring service. We see you have been in communication with the local 50 Floor team, which explained you must have someone evaluate your kitchen subfloor issue; however, this review has been sent to the management team. Kind Regards. Customer Service Department (877) 503-5667
Awful experience. I got LVP placed in my kitchen. The installers installed the flooring over top the feet of my dishwasher. I was unaware of this until I had to have my dishwasher repaired. The repair man was unable to get the dishwasher out but because it was en emergent situation he had to get it out. It then because of how the floors were installed, my dishwasher was broken and the countertop. The company took no responsibility for this except that none of that was a part of the warranty of the floors. They had no interes... read more
Business response:
Dear Valued Customer. Thank you for your candid feedback. We're sorry to hear you were less than satisfied with your flooring service experience. This review has been forwarded to the management team; however, if you prefer, you can also contact our customer service team directly at XXX-XXX-XXXX. We value our customer's opinions and would like to thank you for bringing this to our attention. Customer Service Department (XXX) XXX-XXXX
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.1 star rating with 1,855 reviews.
When is 50Floor open?
50Floor is closed now. It will open tomorrow at 9:00 a.m.