This profile has been claimed by the business owner or representative.
50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
This company is terrible i had my floors done and the workers removed my closet doors to do the floor my doors were working fine when they took them off then when they put them back the right side was working fine the left side was hard to open so i called them to look at the door they said i needed new doors because of the floor which is not true because the right side is working perfect so they refused to have a handyman fix it now i am stuck with a door that does not work!!!!!!
Business response:
Thank you for sharing your feedback. Were truly sorry to hear about the issues youve experienced with your closet doors following your flooring installation. We understand how frustrating this must be, especially when the door worked fine before our team removed and reinstalled it.We want to assure you that we take your concerns seriously. A member of our Customer Experience team has reached out and is actively working toward a resolution to address this issue. We are committed to resolving this matter and ensuring that your... read more
BUYERS BEWARE!! Do Not do business with this company. 1st they called us a week before to let us know that the color we wanted in our upstairs was discontinued and they said we can use the same color as the downstairs (no additional fee) so we agreed. Then they called us again 2 days before the job to tell us they cancelled our appointment and took us off the schedule to come and install flooring as they said they didn't have the materials to do the stairs. THEN they said they didn't know when they would get in the materials... read more
Business response:
Thank you for sharing your concerns with us. We're sorry to hear about your experience and understand how frustrating this situation must have been. Your feedback is important, and we appreciate you taking the time to bring these issues to our attention. We strive to provide a smooth and satisfactory experience for all our customers, and we're disappointed to hear that we fell short in your case. If theres anything else youd like to share, were here to listen.50Floor************
They sent installers to my home broke furniture, lost items. left trash behind, and on top of that the installers they sent have criminal records. I contacted them and they just keep pushing me off saying someone will get back to me. 7 months later still not resolved.. not even an apology!!!!!!!!!!!!!!!!!my next step is to file suit.. you cant just keep kicking the can down the road and think im going away. because I'm not.I do not recommend them and as a real estate broker, this is not a company i would recommend to my clie... read more
50 floors are crooks put two different colors in my hallway one is darker than the other. I call them they just blowing me off. not standing behind their warranty they lie to me. I will see them court.
Business response:
HI Valued Client,Thank you for bringing this issue to our attention. We sincerely apologize for the inconvenience and frustration you've experienced with your flooring installation.We take pride in our work and aim to provide high-quality service to all our customers. We understand the importance of standing behind our warranty and addressing any issues promptly.As of June 25th, we have completed the necessary repairs to ensure that your hallway flooring is uniform in color. We hope this resolves the matter to your satisfact... read more
Terrible customer service, I have been asking for a manager to return a call for a week but still have not received one. I have had nothing but delays and now The contractor left my bathtub completely trashed and the the workmanship was not great. find someone else!
Business response:
Hi Valued Client, Thank you for your feedback. We sincerely apologize for the inconvenience and frustration youve experienced. We understand how important it is to receive prompt and effective customer service, and we regret that we have not met your expectations.We apologize for the delay in our communication and for the condition in which your bathtub was left. This is not the level of service and workmanship we aim to provide.Our records indicate you have spoken with a member of our national customer service team and an a... read more
Had carpet installed terrible shoddy work call and send pictures of the work performed never heard from my salesman
Business response:
We sincerely apologize for the inconvenience and disappointment you've experienced with the carpet installation. Your feedback is invaluable, and we're committed to addressing and resolving the issue promptly.We've scheduled an appointment for 6/10 to assess the situation thoroughly. Rest assured, we'll work diligently to rectify any concerns and ensure your complete satisfaction.If there's anything else you'd like to discuss or if you have additional questions, please don't hesitate to reach out. We're here to assist you ev... read more
Terrible shoddy work, would pay a higher price, do not get scammed by all the extra's.
Business response:
Hi Valued Client, Thank you for your feedback. Were sorry to hear about your experience and appreciate you taking the time to share it with us. Your comments are important to us, and we are always looking for ways to improve. Please feel free to reach out to us directly at ************ so we can address your concerns more specifically. Thank you again for bringing this to our attention.
50 Floor installed LVP flooring in my home in August 2023. In December, some of the seams between the planks started separating. Someone came and took pictures in January, and so far there hasnt been any attempt at fixing this problem. Now there are places where my sub-floor is visible. Ive made numerous calls to 50 Floor requesting a phone call from a manage. I received one call stating the matter should be resolved within 12 weeks, but now its been 16 and no one accepts or returns my call when I leave voicemails. Im very u... read more
Business response:
We sincerely apologize for the inconvenience and frustration you've experienced with your LVP flooring. This situation does not reflect the standard of service we strive to uphold at 50 Floor, and we understand your disappointment. We apologize for any delays in communication and appreciate you bringing this to our attention. Our records indicate you have recently spoken with a member of our management team and scheduled an appointment for 5/10 to complete an assessment of your flooring.Your satisfaction is our priority, and... read more
They replaced carpet and hardwood with vinyl flooring. There was little to no measures taken to mitigate the dust which left my belongings ruined!Nothing covered and almost no clean up. Horrible service for the price I paid.
Business response:
We are deeply sorry for the inconvenience caused by the dust. Although dust is a common byproduct of installation processes, we hold the cleanliness of your home in high regard. A member of our management team is already in touch and actively seeking a resolution.We appreciate your feedback and your effort in bringing this matter to our attention.Kind regards,50Floor
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,296 reviews.
When is 50Floor open?
50Floor is closed now. It will open at 9:00 a.m.