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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
50 Floor installed LVP flooring in my home in August 2023. In December, some of the seams between the planks started separating. Someone came and took pictures in January, and so far there hasnt been any attempt at fixing this problem. Now there are places where my sub-floor is visible. Ive made numerous calls to 50 Floor requesting a phone call from a manage. I received one call stating the matter should be resolved within 12 weeks, but now its been 16 and no one accepts or returns my call when I leave voicemails. Im very u... read more
Business response:
We sincerely apologize for the inconvenience and frustration you've experienced with your LVP flooring. This situation does not reflect the standard of service we strive to uphold at 50 Floor, and we understand your disappointment. We apologize for any delays in communication and appreciate you bringing this to our attention. Our records indicate you have recently spoken with a member of our management team and scheduled an appointment for 5/10 to complete an assessment of your flooring.Your satisfaction is our priority, and... read more
They replaced carpet and hardwood with vinyl flooring. There was little to no measures taken to mitigate the dust which left my belongings ruined!Nothing covered and almost no clean up. Horrible service for the price I paid.
Business response:
We are deeply sorry for the inconvenience caused by the dust. Although dust is a common byproduct of installation processes, we hold the cleanliness of your home in high regard. A member of our management team is already in touch and actively seeking a resolution.We appreciate your feedback and your effort in bringing this matter to our attention.Kind regards,50Floor
I ordered carpet from the sample provided by salesmen, he wrote it up on a I-Pad and had me to sign the order. However, the carpet installed was not my selection, even though the tag indicated that is what I ordered. I complained and a assistant manger came out and brought the same sample book the I ordered from. I showed him what I had picked and the picture of it that I had taken when ordered. It was different from what was installed. He indicated that the carpet installed was a cheaper carpet but he did not know the price... read more
Business response:
HI Valued Client, We sincerely apologize for the inconvenience you've encountered and value your feedback. It has come to our attention that you have communicated with our customer care representative, and as a result, 50 Floor will proceed with replacing the carpet with your initial selection.We are grateful for your review.50Floor
Called to request a visit, asked price for vinyl flooring install. Was told $3.50 sq feet, reasonable. I scheduled consult, nice guy came out. They advertise FREE installations, but a bad deal. I paid several thousands of $$s, so I expected EXCEPTIONAL QUALITY FLOORS. Yet, they installed the cheapest quality flooring I can barely find in most stores. We can't find the product to order anywhere from the supposed manufacturer, no item #, manufacturer name, contact info on the box? Who they say the ********************** is sai... read more
Business response:
Hi Valued Client, Thank you for your candid feedback. We're sorry to hear you were less than satisfied with your flooring service experience.We see you have spoken with a member of our customer care team and currently discussing options for a resolution.At 50Floor we stand behind the quality of products and guarantees the quality of workmanship to be professional and in keeping with standards set by the flooring industry. Should further installation service attributable to the original installation of your flooring be requir... read more
At this point I am not satisfied with what I was told by the salesperson as what he relayed to me was not so. The men that laid the carpet were very manner able and helpful an I tipped them for what I was lead to believe was included in the service. I honestly believe they did not that was their job or had they ever done it before. Documents that were supposed to be sent by the salesman was never sent and the day before, I was promise to have a copy of those document, which I never received. I only received a copy after I si... read more
Business response:
Hi Valued Client, Thank you for taking the time to communicate to us why our product/service did not meet your expectations. Please accept our sincerest apologies. We understand you are in communication with your local market and an appointment has been scheduled with your sales consultant.Thank you for choosing 50Floor and we look forward to bringing a resolution to this matter.Respectfully,50Floor
Do NOT buy from them! Paid premium for best quality carpet. Carpet started to turn darker color in certain areas with no foot traffic. I sent pictures and talked to 3 different people, nothing ever happened, my claim was totally ignored. It's been over a year now! I will NEVER EVER buy from these unethical company again. Their best competitors might be 3 to5% more but way worth the extra charge.
Business response:
Hi Valued Client, We sincerely value your feedback and are grateful that you brought this issue to our attention. We are committed to the quality of our products and their installation; thus, your review raises significant concerns for us. We regret any communication shortcomings on our end and are actively addressing this issue with our management team. We will be reaching out to you directly to discuss a resolution.Respectfully,50Floor
Not very happy right now. There was a problem with the installation and I have been trying to get it resolved for two weeks now and they have just ghosted me. I will be reaching out to Corporate if I dont get a callback in the next 48 hours.
Business response:
Hi Valued Client, We sincerely appreciate your business and bringing this to our attention as you are certainly deserving of better service. We see you have spoken with your local market and material has been ordered to resolve your flooring concerns. Once the material arrives your local market will contact you directly to schedule a repair date. Thank you again for your review.Respectfully,50Floor
Installers were nice. Problems: they came with the wrong carpet. Overlooked small protruding threads that we pointed out to them that they fixed. They came missing 2 tools in which they asked us if we had those tools: glue gun and ******** s**** driver.
Business response:
Hi Valued Client, Thank you for your honest and valuable feedback. We apologize the concerns that transpired during your installation; however, good or bad, we want to know what our clients are thinking. Your feedback helps drive our business and we will be sure to address these issues internally. If you have any questions or would like to discuss your concerns, please feel free to contact us at ************.Respectfully,50Floor
On Oct 26, 2023, I submitted a repair request with 50 Floor concerning my installed engineered hardwood flooring for which I paid almost $20,000. On Oct 31, 2023, installation techs arrived for an evaluation to include taking **************** and stated that the flooring was properly installed with the necessary padding and no wall pinch areas. This tech also mentioned that the flooring was making cracking sounds and very slushy when walking on it. The Installation Manager informed me that the General Manager had made a deci... read more
Business response:
Hi Valued Client, We are very sorry to hear of the disappointing experience you had with our company and agree this is not acceptable. We are currently looking into your concerns and have also forward your review to our regional management team.Respectfully,50 Floor
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 1,985 reviews.
When is 50Floor open?
50Floor is closed now. It will open on Monday at 9:00 a.m.