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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Not happy cracked my tile floor and hasn't contacted me in months to settle
Business response:
Thank you for telling us about your flooring service experience. We make every effort to exceed all our customers expectations with an outstanding experience and ensure every detail of your service is perfect. It is clear from your feedback that we did not fully succeed on this occasion. Please allow us to express our sincerest apologies, and rest assured that at 50 Floor we continuously strive to meet our customers' needs and expectations. Your experience has been forwarded to our management team for review.Respectfully,50 ... read more
WORST COMPANY ever, they take big checks from customers and hire low grade cheap installers and if these cheap installers damage your home, you will have to chase installer's insurance company for months and their(50 floor) own insurance company doesn't cover any damages and clearly rejects the claim. they just wash their hands away after the damages and tell you that you work with your own insurance(means more premium for years) to get damaged fixed or chase the third *********** installer's insurance company since they are... read more
Business response:
Hi Valued Client, After reading your review, we can understand how unpleasant your flooring concerns and experience are; however, after searching your name in several variations we are not able to find your account in our system.Please provide the name and address associated with your account along with the best contact number to **********************************.Respectfully,50 Floor
My floors were installed last month The installation went as well as expected. They finished in two days. Within a few days I noticed small nails coming up out of the vinyl planks. Then my floors start making noises and horrible sounds. I then emailed the installation person and she emailed me back the customer service person. I called and spoke to her. She seemed very unconcerned about my issues. But told me to email pictures and videos I did they failed again. So I've called the customer service person all last week and th... read more
Business response:
Thank you for the taking the time to share your review. We would like to apologize for the experience you have detailed as this is not consistent with our company's standard of customer service. We have brought this review to our management team's attention to address the concerns with you directly.Thank You50 Floor
They miss leading you about their plank, vinyl, laminate flooring does not hold up to water! You clean your floor with water now my floors are warped and un even! They telling me water gets in the seams of flooring how can this be normal! You hav to clean your floors! And they never told me about this problem! Wont replace because my warranty is expired! This seems to be a big problem for a lot of their customers.
Business response:
We are truly sorry to hear about your negative experience with our company. We understand that your project with 50 Floor did not meet your expectations, and we sincerely apologize for any inconvenience caused.At 50 Floor, we strive to provide high-quality workmanship and exceptional customer service. We deeply regret that we fell short of your expectations in this instance. We take your feedback seriously, and we appreciate you bringing these concerns to our attention.Once again, we apologize for your negative experience an... read more
I had carpet replaced 10/7/23 and the installers did a lot of damage!! The person in the **************** I dealt with gave every excuse about the damage and told me they werent responsible for any of it. I sent pictures showing where the paint was removed after old carpet was torn up. They told me it was the old carpet was higher than the new carpet. No you can see the paint has come off in strips. My baseboards were damaged and he told me that I had water damage!! Are you kidding me?? Those installers were in such a rush!!... read more
Business response:
Hi Valued Client, We would like to apologize for your recent experience. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that your home and time are of the utmost importance and that you have placed your trust in 50 Floor to add beauty and value to your home. Your review has been forward to the relevant department for their attention.Thank you for time and bringing this matter to our attention.Respectfully, 50 Floor
It was a bad job. They ran out of matching stain on my staircase and used the next closet color they had for two treads. They got stain on my carpet and hot tub cover and did not say a thing about it. . I called and they said they would fix it but then Ghosted me. ****** for wood treads on a staircase and 950 sq foot of LVP. Buyer beware.
I spoke to the representative who came to the house and we went over what I wanted done. I wanted 3 spots in my subfloor replaced with 3/4 plywood and the entire floor replaced. The workers showed up and didn't have any plywood and no 2x4s for framing. I supplied the wood for the one spot that was fixed. I got excuses for the other 2 spots that didn't get fixed. The floor actually looks pretty good though. Sadly, I still have 2 squeaky spots in my floor. Not very happy about that. I feel I paid for something I didn't get. 2 ... read more
I had flooring installed in my kitchen and bathroom. The installers did not have the correct flooring for the bathroom when they arrived to my house to be installed. I don't think the installer could understand my questions about the bathroom flooring due to English not being their primary language. I paid the full amount for the installation with the understanding that someone would install the bathroom flooring. I waited and no one came to install the flooring in the bathroom. Finally called 50 Floors and someone came to m... read more
Business response:
<p>Hi Valued Client,</p><p> We are very sorry for your negative experience with 50 Floor and apologize for any inconveniences this may have caused you.</p><p>After looking into your file, we see as of 8/31 a refund is currently being processed. Please allow up to ten business days for completion.</p><p>Please know that we take your feedback and review very seriously and will use it to improve our processes and provide better service moving forward. If there is anything else we can do to rectify the situation or address any r... read more
Need to screen your installers better..thay show no respect for home owners. Call them names make it hard on them. I have got noone to answer me back.
Business response:
<p>Hi Valued Client,</p><p> We sincerely apologize for your negative experience with 50 Floor and appreciate you bringing this to our attention. Your concerns have been forward to our management team for their review.</p><p>Respectfully,</p><p>50 Floor</p>
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 1,985 reviews.
When is 50Floor open?
50Floor is closed now. It will open on Monday at 9:00 a.m.