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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Im highly upset. I set an appointment with 50 Floors for today at 6-8pm. I was told I would receive a curtesy call 30 minutes prior to my scheduled appointment time concerning the techs arrival. I received a email at 11:45 a.m. that my appointment was canceled so I called to see what happened. I was inform that my tech ***************************** canceled my appointment and left for the day after he couldnt reach me. He called me more then 6 hours prior to my appointment and didnt get an answer (because I do work and cant ... read more
Business response:
Thank you for the taking the time to share your review. We would like to apologize for the experience you have detailed as this is not consistent with our company's standard of customer service. We appreciate your feedback which is essential to our continued growth and have brought this review to our management team's attention to address immediately.Thank you again for bringing this to our attention.Respectfully,50 Floor
I had carpet and flooring installed approximately 3 years ago. The transitions they put in cracked in half and the carpet is fraying so badly that you can see the padding beneath. I have reached out to local customer service, as well as the corporate office. Both have said that there is nothing to be done other than to purchase new items. Prior to replacing our carpet with 50 Floor products the builder grade carpet held up for **************************************************** their products.
Business response:
Dear Valued Consumer, Thank you for providing your time and patience. In order, for the local 50 Floor office to complete and address your negative flooring concerns. We see your claim was denied by the manufacture which they have determined is a site-related issue.50 Floor does understand your concerns and are very sorry that you are not satisfied with the results of the claim; however, a site related issue would void the product warranty.50Floor has offered to replace the carpet at cost, since your installation warranty h... read more
I was told by the salesman that any problems with my existing flooring would be fixed before installation. I brought to his attention a soft spot in my kitchen floor. Installers did nothing. Fast forward 11 months. Boards are sinking and corners lifting. Was still under warranty so they came out to replace the boards. Never addressed the soft spot issue. 4 months later. Same issue but even worse. Was told by **** they don't repair subflooring. That's beyond their abilities. Told me it would cost me $200 to replace the boards... read more
Business response:
We apologize for any inconvenience you may have experienced with our flooring. We understand your frustration and are sorry to hear about the issues you encountered. Our warranty does have a specified time frame, but we always strive to provide the best customer service possible. We appreciate your feedback and will forward your review to our management team. If you have any further concerns, please feel free to reach out to us at ************.
Salespeople will tell the anything for the sale- they will not stand behind their work or product. If I could give a zero I would. I tried multiple times to get someone to come out. No call backs, send pictures and then no response then when you finally get a response- its out of warranty, but salespeople said the flooring was covered- its a rip off-
Business response:
Hi Valued Client, We are sorry to hear of your less than satisfactory flooring experience and hope you will accept our sincerest apologies. Being known for our great customer service it came as a surprise. This review has been forwarded to the management team. Respectfully, 50 Floor
It was a decent installation but overpriced and poor customer relations
Business response:
Hi Valued Client,We apologize for any dissatisfaction you experienced with our pricing and customer service. With our price match guarantee we strive to provide competitive pricing to all our customers.We understand your concerns and appreciate your feedback; therefore, your review has been forward to our management team for their attention. If you have any further questions or concerns, please feel free to reach out to us at ************.Respectfully,50 Floor
After only 3 years of their floors and they are coming apart and coming up!!! I have not used anything on them to clean them other than what they advised me I could use! I have reached out time and time again and they refuse to help or do anything! I am a single mom and used my hard earn money up front no financing only to now need floors again! I hate this place! There jobs and customer SUCK!! Everyone I know and I know too many people I tell them and show them the **** pore job this company did! This place was terrible fro... read more
Business response:
Hi Valued Client, Thank you for your review. We sincerely apologize for the issues you are with your flooring, and we would like to speak with you regarding your concerns; however, your local market management team has tried to reach out and has been unable to leave a voicemail. When you have a moment please contact our AGM, ******** at ************.Respectfully,50 Floor
We chose them over Empire Today, and it was a mistake.I would have given them 0 starts. But the 2 stars are for the great work done by the folks who install the floors. They are quick and efficient and good at their job.When we are choosing our floors we told the sales **** ****** very clearly as to what we wish. And he showed us a few options. We didnt like any, and wanted to move on.so he made us choose one. He showed some pics in their app that looked good. But he showed only the lighter shades, and he sweet talked us int... read more
Business response:
50 Floor does understand your concerns and are very sorry that you are not satisfied with your flooring; however, we are ecstatic to see you are happy with the installation! We will be sure to share your concerns and kind words with our team.Please review your one-year 50 Floor warranty below:Gold Star One-Year Installation Warranty, 50 Floor guarantees the quality of workmanship to be professional and in keeping with standards set by the flooring industry. Should further installation service attributable to the original ins... read more
Not happy cracked my tile floor and hasn't contacted me in months to settle
Business response:
Thank you for telling us about your flooring service experience. We make every effort to exceed all our customers expectations with an outstanding experience and ensure every detail of your service is perfect. It is clear from your feedback that we did not fully succeed on this occasion. Please allow us to express our sincerest apologies, and rest assured that at 50 Floor we continuously strive to meet our customers' needs and expectations. Your experience has been forwarded to our management team for review.Respectfully,50 ... read more
WORST COMPANY ever, they take big checks from customers and hire low grade cheap installers and if these cheap installers damage your home, you will have to chase installer's insurance company for months and their(50 floor) own insurance company doesn't cover any damages and clearly rejects the claim. they just wash their hands away after the damages and tell you that you work with your own insurance(means more premium for years) to get damaged fixed or chase the third *********** installer's insurance company since they are... read more
Business response:
Hi Valued Client, After reading your review, we can understand how unpleasant your flooring concerns and experience are; however, after searching your name in several variations we are not able to find your account in our system.Please provide the name and address associated with your account along with the best contact number to **********************************.Respectfully,50 Floor
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,296 reviews.
When is 50Floor open?
50Floor is closed now. It will open at 9:00 a.m.