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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
My floors were installed last month The installation went as well as expected. They finished in two days. Within a few days I noticed small nails coming up out of the vinyl planks. Then my floors start making noises and horrible sounds. I then emailed the installation person and she emailed me back the customer service person. I called and spoke to her. She seemed very unconcerned about my issues. But told me to email pictures and videos I did they failed again. So I've called the customer service person all last week and th... read more
Business response:
Thank you for the taking the time to share your review. We would like to apologize for the experience you have detailed as this is not consistent with our company's standard of customer service. We have brought this review to our management team's attention to address the concerns with you directly.Thank You50 Floor
They miss leading you about their plank, vinyl, laminate flooring does not hold up to water! You clean your floor with water now my floors are warped and un even! They telling me water gets in the seams of flooring how can this be normal! You hav to clean your floors! And they never told me about this problem! Wont replace because my warranty is expired! This seems to be a big problem for a lot of their customers.
Business response:
We are truly sorry to hear about your negative experience with our company. We understand that your project with 50 Floor did not meet your expectations, and we sincerely apologize for any inconvenience caused.At 50 Floor, we strive to provide high-quality workmanship and exceptional customer service. We deeply regret that we fell short of your expectations in this instance. We take your feedback seriously, and we appreciate you bringing these concerns to our attention.Once again, we apologize for your negative experience an... read more
I had carpet replaced 10/7/23 and the installers did a lot of damage!! The person in the **************** I dealt with gave every excuse about the damage and told me they werent responsible for any of it. I sent pictures showing where the paint was removed after old carpet was torn up. They told me it was the old carpet was higher than the new carpet. No you can see the paint has come off in strips. My baseboards were damaged and he told me that I had water damage!! Are you kidding me?? Those installers were in such a rush!!... read more
Business response:
Hi Valued Client, We would like to apologize for your recent experience. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that your home and time are of the utmost importance and that you have placed your trust in 50 Floor to add beauty and value to your home. Your review has been forward to the relevant department for their attention.Thank you for time and bringing this matter to our attention.Respectfully, 50 Floor
It was a bad job. They ran out of matching stain on my staircase and used the next closet color they had for two treads. They got stain on my carpet and hot tub cover and did not say a thing about it. . I called and they said they would fix it but then Ghosted me. ****** for wood treads on a staircase and 950 sq foot of LVP. Buyer beware.
I spoke to the representative who came to the house and we went over what I wanted done. I wanted 3 spots in my subfloor replaced with 3/4 plywood and the entire floor replaced. The workers showed up and didn't have any plywood and no 2x4s for framing. I supplied the wood for the one spot that was fixed. I got excuses for the other 2 spots that didn't get fixed. The floor actually looks pretty good though. Sadly, I still have 2 squeaky spots in my floor. Not very happy about that. I feel I paid for something I didn't get. 2 ... read more
I had flooring installed in my kitchen and bathroom. The installers did not have the correct flooring for the bathroom when they arrived to my house to be installed. I don't think the installer could understand my questions about the bathroom flooring due to English not being their primary language. I paid the full amount for the installation with the understanding that someone would install the bathroom flooring. I waited and no one came to install the flooring in the bathroom. Finally called 50 Floors and someone came to m... read more
Business response:
Hi Valued Client, We are very sorry for your negative experience with 50 Floor and apologize for any inconveniences this may have caused you.After looking into your file, we see as of 8/31 a refund is currently being processed. Please allow up to ten business days for completion.Please know that we take your feedback and review very seriously and will use it to improve our processes and provide better service moving forward. If there is anything else we can do to rectify the situation or address any remaining concerns, pleas... read more
Need to screen your installers better..thay show no respect for home owners. Call them names make it hard on them. I have got noone to answer me back.
Business response:
Hi Valued Client, We sincerely apologize for your negative experience with 50 Floor and appreciate you bringing this to our attention. Your concerns have been forward to our management team for their review.Respectfully,50 Floor
Worst carpet installation I have ever had. Needed to push the carpet in ourselves.
Business response:
Hi Valued Client, We want to extend our sincerest apologies concerning the issues which occurred with your floor installation. We pride ourselves in maintaining the highest quality standards for our customer's ******************** installation, and we do not take your floor matters lightly.50 Floor guarantees the quality of workmanship to be professional and in keeping with our Gold Star Installation Warranty we see you have spoken with a member of our management team and an appointment has been scheduled for 8/02 to address... read more
Lets try to make this somewhat short. Made an online consultation appointment for 11am 7/25. There is a two hour window. So at 1:05 pm called 50 Floor. Fast forward being conveniently disconnected twice. My 50 Floor rep ******* texted to say he was sorry but had a big measuring job he was working on in **********. Im in ***********! I told him not to bother. After I informed him I would be submitting a 1 star review, he got some serious attitude. Ill leave it there. Please ****** and you will find over 26 pages of BBB compla... read more
Business response:
Hi Valued Client, We are very sorry to hear of the challenges you experienced during your time with us, and we understand that this has left you feeling frustrated and for that, we sincerely apologize. Thank you for your review and bringing this to our attention which has been forward to our management team.Respectfully,50 Floor
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.3 star rating with 2,296 reviews.
When is 50Floor open?
50Floor is closed now. It will open at 9:00 a.m.