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50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Worst carpet installation I have ever had. Needed to push the carpet in ourselves.
Business response:
<p>Hi Valued Client,</p><p> We want to extend our sincerest apologies concerning the issues which occurred with your floor installation. We pride ourselves in maintaining the highest quality standards for our customer's ******************** installation, and we do not take your floor matters lightly.</p><p>50 Floor guarantees the quality of workmanship to be professional and in keeping with our Gold Star Installation Warranty we see you have spoken with a member of our management team and an appointment has been scheduled fo... read more
Lets try to make this somewhat short. Made an online consultation appointment for 11am 7/25. There is a two hour window. So at 1:05 pm called 50 Floor. Fast forward being conveniently disconnected twice. My 50 Floor rep ******* texted to say he was sorry but had a big measuring job he was working on in **********. Im in ***********! I told him not to bother. After I informed him I would be submitting a 1 star review, he got some serious attitude. Ill leave it there. Please ****** and you will find over 26 pages of BBB compla... read more
Business response:
<p>Hi Valued Client,</p><p> We are very sorry to hear of the challenges you experienced during your time with us, and we understand that this has left you feeling frustrated and for that, we sincerely apologize. </p><p>Thank you for your review and bringing this to our attention which has been forward to our management team.</p><p>Respectfully,</p><p>50 Floor</p>
Hardwood floors installed a year ago. Installers did a horrible job. Cut trim way too much now have a 1/4 inch gap between door frames. Product is not pet friendly. Filed a calm with manufacture due to scratches, denied claim. Been dealing with 50 Floors to fix the issue since a few months after installed a year ago. Quarter round stain does not match the floors. Can't continue renovating until floors are completed. Issue has caused us so much stress dealing with the issue.
Business response:
<p>Hi Valued Client,</p><p> Thank you for telling us about your flooring service experience. We make every effort to exceed all our customers expectations with an outstanding home service experience and ensure every detail of your service is perfect. It is clear from your feedback that we did not fully succeed on this occasion. Please allow us to express our sincerest apologies, and rest assured that at 50 Floor we continuously strive to meet our customers' needs and expectations. Your experience has been forwarded to our ma... read more
as a customer this has been the worst experienceof non professionalism with 50 floor and SCG your contractors that came to my home to install and being installed incomplete and floors coming loose separating carpet not laid properly on steps or bedrooms vinylfloor lifting up and not cut to fit floor and bathrooms vinyl not cut to fit with cut in it. I've been reaching out to 50 floorsmanagement with no resolve only threats of collections from your managementhere in Cincinnatioh. I'm thecustomer, 50 floor said that they could... read more
Business response:
<p>Hi Valued Client,</p><p> We sincerely apologize for the concerns you have been experiencing with your flooring and would like to discuss and resolve the flooring issues as you are certainly deserving of better; however, we have been unsuccessful in reaching you by phone or email. Our management team can be reached at ************ (******) or ************ (****).</p><p>Thank you and we look forward to speaking with you soon.</p><p>50 Floor</p>
Correct name would be *************************************************** return for so much aggravation and so little customer service. Our experience began with two teams of *** installers showing up. One for the flooring, one for the stairs. No one spoke English leaving us to communicate poorly in Portuguese via ****** Translate. We had no idea what they were trying to tell us. The new flooring was supposed to go over the old flooring, but they decided the old floor was in such disrepair, they had to rip it up. This creat... read more
Business response:
<p>Hi Valued Client,</p><p> Please accept our sincerest apologies for the communication issues you have experienced and agree this is not acceptable. Your review was forward to our management team, we see an assessment has been scheduled for *** 12th.</p><p>Thank you for bringing this matter to our attention and we look forward to resolving your concerns.</p><p>Respectfully,</p><p>50 Floor</p>
I had flooring placed last August with this company. After placement the transition pieces were peeling and carpet was pulled as well as chips found in laminate. After multiple called finally someone said they would come look at these issues-and I believe this was only due to me giving a referral to someone in my neighborhood (and why I referred I have no clue, because I would not to refer to anyone now!). The transition pieces were replaced but with a totally different color laminate so now it looks worse than when it was p... read more
Business response:
<p>Hi Valued Client,</p><p> We are genuinely sorry to hear of the frustrating experience you had with our company and want to take a moment to thank you for bringing this to our attention as this is certainly not the level of service you deserve. Our records show a member of our management team, ***** was unsuccessful in reaching you via phone but was able to leave a voicemail. If you haven't already, please return our call at ************.</p><p>Thank you and we look forward to speaking with you soon.</p><p>Respectfully, 5... read more
******************* Rated 1 out of 5 stars This is the worst company ever This is the worst company ever. Ever. Their product is shoddy and their customer service is abhorrent. They installed laminate throughout our home and within a month, huge spaces began to open up between the planks throughout the house. Planks then began to break along the edges When I called customer service, they said they would to send pictures, which I did. They said it warranted an in person evaluation, but they would never come to my home to eval... read more
Business response:
<p>Hi ***,</p><p> Thank you for telling us about your flooring service experience. We make every effort to exceed all our customers expectations with an outstanding home service experience and ensure every detail of your service is perfect. It is clear from your feedback that we did not fully succeed on this occasion. </p><p>Please allow us to express our sincerest apologies, and rest assured that at 50 Floor we continuously strive to meet our customers' needs and expectations. Your experience has been forwarded to our manag... read more
******* who oversaw the laminate install was the only one who spoke English. He left to handle another job from the beginning. I couldnt communicate with workers. My walls left holes/scratches on walls.Workers moved an upholstered chair w/dirty ************* is stained & needs cleaning. I was told by 50floor to have it professionally cleaned & send them bill; I dont trust them to be reimbursed.Workers also broke my beautiful coffee table while carelessly moving it. I have pictures. 50floor response was to give me a $260 cred... read more
Business response:
<p>Hi Valued Client,</p><p> We are very sorry for your negative experience and the inconveniences this has caused you and we thank you for your review which has been forward to our management team.</p><p>Respectfully,</p><p>50 Floor</p>
HORRIBLE COMPANY AND HORRIBLE WORK...if you want a quality floor and it put down correctly..please use someone else. After multiple calls and getting the runaround, I have finally decided to post a review. The flooring we ordered from sample was supposed to be smooth and it is rough as heck, they were to put a barrier down (I had to argue with person putting it down that he was doing it wrong). they can't even put the transition strips down correctly or have the decency to arrive when they say they will to fix it. I have cal... read more
Business response:
<p>Hi Valued Client,</p><p> We would like to apologize for your recent experience. We pride ourselves on our customer service and the high-quality standards we maintain. We understand that your home and time are of the utmost importance and that you have placed your trust in 50 Floor to add beauty and value to your home.</p><p>After looking into your file, we see you and the 50 Floor management team have been in contact.</p><p> Thank you for time and bringing this matter to our attention. Respectfully, 50 Floor</p>
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 1,985 reviews.
When is 50Floor open?
50Floor is closed now. It will open tomorrow at 9:00 a.m.