This profile has been claimed by the business owner or representative.
50Floor
- Carpeting
- Charlotte, NC
About this business
Location details
3614 Green Park Cir, Charlotte, NC, 28217, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The two stars I'm providing to 50 Floor are for the initial consultation and quality of material for the carpet we've purchased. I'm taking one star away due to a terrible installation job (exposed staples, visible seams, visible hole punches around the edges, etc.) Another deduction is due to the terrible customer service we've received from **********************. We've called, emailed photos, and have followed up multiple times since our install on 1/2/2023. There has been no resolution, and 50 Floor has gone completely s... read more
Business response:
<p>Hi Valued Client,</p><p> We are very apologetic to hear of the negative experience you have had with us; however, we thank you for your review and bringing this to our attention.</p><p>Our records indicate you have spoken with a member of our management team and are currently working to resolve your concerns along with providing more service.</p><p>We sincerely appreciate the opportunity you have given us to make things right. Getting a chance to earn your long-term business is our primary goal.</p><p>Respectfully,</p><p... read more
Was not impressed with their business tactics. Originally saw their commercial on t.v. and decided to book am appointment online. Two women came the next day to show me samples; they were nice. After showing me an original quote for 17 grand, I let them know that I had been quoted for way less. "Well if we get it down can you sign today". Big red flag, but trusting them and who they represented, they astonishingly took 7 grand off the quote once they got the ok from their boss. I should have known then something was fishy. A... read more
Business response:
<p>Hi Valued Client,</p><p> Thank you for posting your experience with 50 Floor. 50 Floor is a shop-at-home specialty retail flooring company and we do offer many wonderful flooring products. Our customers can shop in the comfort of their home and choose the flooring that works best in their homes lighting, paint, furniture,etc. 50 Floor services also include the removal of old flooring and moving customers furniture. We offer price-match guarantee and of course 50 Floors manufacturer and gold star warranties. </p><p>While 5... read more
We opted to use 50 Floors to install carpet in our **** Sq ft home. We had storm damage and needed to replace our rug, and our carpet in other home areas had wrinkles. So why not? 50 Floors is not the cheapest, but they sold us on the brand and quality of the product. They even stated they would work with us on our availability, or so we thought. It was not a great experience at all. We had scheduling issues, delays mid-installation, home and property damages, communication failures, quality of product and service. For the p... read more
Business response:
<p>Hi Valued Client,</p><p> We hold our team to the highest standards, and we regret to hear of your negative experience with us. Please accept our sincerest apologies. Thank you for your review and for bringing this matter to our attention as this has been forward to our management team. We will be in touch soon to discuss in further detail.<br style="font-family: Roboto, arial, sans-serif; font-size: 13px; background-color: rgb(255, 255, 255);">Respectfully,<br style="font-family: Roboto, arial, sans-serif; font-size: 13p... read more
Recommend that you do not do business with 50 Floor.... This is what my $20,000 purchase adventure has been with 50 Floor: Purchased tile for main floor and carpet for 2nd floor in a **** sq ft townhome... Tomorrow will be day 11 of our tile installation - 6 more than sales person represented, 4 more than tile installers quoted, and the 50 Floor Installation Manager couldn't care less "it's up to the installers". Not anywhere near done. Needing another 2 - 3 days assuming they could 1) show up, 2) work more than 5 hours a da... read more
Business response:
<p>Hi Valued Client,</p><p> While we are ecstatic to hear you are happy with the carpet team, we are sorry to hear you are less than satisfied with the tile installation and can certainly agree this is not acceptable. Please accept our sincerest apologies. We have read over your job notes and see a member of our management team has spoken to you regarding this matter. Thank you for your time and patience as we continue to work toward a resolution.</p><p>Respectfully,</p><p>50 Floor</p>
I contracted for 6 rooms (most of my home) to be sand and finished with 50 floors. The floors were cupped from humidity but absolutely the most beautiful color (hickory, no stain, just clear) and most loved feature of my new house. I made it clear to the very nice saleswoman, and the installer that I wanted just what I had. The home is only a year and a half old. The workmanship on this job was poor. The floors were not properly prepped/sanded, so the stain (which should not have been applied!) has large areas of gray/darker... read more
Business response:
<p>Hi Valued Client,</p><p> Thank you for your review and bringing this matter to our attention. Please accept our sincerest apologies for any inconveniences this issue has caused you. </p><p>We see as 11/21 an assessment with a member of our management team has been scheduled to address these concerns and want to thank you for giving us an opportunity to be able to stand behind our work.</p><p>Until then, thank you again for your review, and please feel free to contact us at ************.</p><p>Respectfully,</p><p>50 Floor<... read more
During a Labor Day 2022 promotion of FREE install and $300 off the flooring *** from 50 Floor came to my house and took measurements of my living/dining/kitchen area. 500 sf. I had to sign an order for the material after we agreed on color of the flooring. To my surprise I've got a totally different color of the flooring (ugly dark brown color mixed with light brown planks)...The new installed flooring had missing moldings and there were numerous holes in the walls. Additionally the installers damaged my bathroom vanity, my ... read more
Business response:
<p>Hi Valued Client,</p><p> We are disheartened to hear of the unfavorable experience during your time with us; please accept our sincerest apologies as this is not the top-notch level of customer service we strive for.</p><p>A member of your market's management team, ******** and has been unsuccessful in reaching you by phone. The assistant general manager can be reached at ************ or ************.</p><p>Respectfully,</p><p>50 Floor</p>
NEGLENT. Was advised to lock up my dogs and went home to do so. The Installer said no need to cause they had a puppy at home also. I figured due to a reputable company I believed in them. Needless to say my fur baby got out and was killed by a car.A **** they had no business even opening. Now they wanted me to still pay for the install . Offered a small discount, I refused. Still feel they owe me for the loss of my furbaby. Now on concrete and my baby in an eurn. Extremely cold hearted. Upper manager said I needed to take so... read more
Business response:
<p>Hi Valued Client,</p><p> We know this has been a difficult time for you and are extremely apologetic for this unfortunate situation.</p><p>Your review has been forward to our management team, so we update our installation teams and ensure this does not happen again.</p><p>At your request your contract has been cancelled and again we are sorry for what has taken place.</p><p>Respectfully,</p><p>50 Floor</p>
Today is the fourth attempt to repair my wood flooring which cost $13,850 (including two small rooms of carpet) after being installed by 50 floor in April. It's been 7 months of dealing with this. The first install had a few small issues and they sent someone out (after waiting another 6 weeks for product) to repair it who made it worse! So that is twice that I had to prepare the room(s) for installation by clearing off all the surfaces and cleaning out bookshelves that had to be moved. Then I had approximately a two month w... read more
I had 50 floors install their Luxury Vinyl planks in my living room and kitchen mid last year 2021. The floors look good and I was good with it. At the beginning of ************************************************************* my kitchen area. With ***** and everything I did not reach out then (something I regret, I should have contacted the company as soon as I notice the issue) but decided to contact the company last month because I just could not stand the look and feel of what is happening to my floors. I believe after s... read more
Business response:
<p>Hi Valued Client,</p><p> Thank you for taking the time to communicate to us why our product/service did not meet your expectations. We have every desire to continue addressing your flooring matters and provide the best solution. We understand you are in communication with your local office and an assessment has been scheduled for 10/18 with a member of our management team. We apologize for this unfavorable experience and want to thank you for your feedback. We look forward to bringing a resolution to your flooring matter... read more
Frequently asked questions about 50Floor
How is 50Floor rated?
50Floor has a 4.2 star rating with 1,985 reviews.
When is 50Floor open?
50Floor is closed now. It will open tomorrow at 9:00 a.m.